eLicenser server is down

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eLicenser Site Down?

Postby James K » Mon Dec 30, 2013 12:29 am

Ive been trying to activate a new product for 24 hours and keep receiving this message.

Any official comment Steinberg please?

see attachment

Screen Shot 2013-12-28 at 8.53.38 PM.png
(77.24 KiB) Not downloaded yet
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Re: C7.5 Activation - Server down?

Postby DjRavix » Mon Dec 30, 2013 12:34 am

I did also Put this on the Vengeance Forum (Since there Plugins also use eLicenser)
I hope that some people can post on the other eLicenser using vendor's of witch they own some software that uses it
Here is a List of those:
Algorithmix
Arturia
Axis Plugins
Eiosis
Iosono
Real Sound Lab
reFX
Vienna Symphonic Library
VirSyn Software Synthesizer
Waldorf
XILS-lab
PC Related Hardware:
Intel 3930K, 64GB Ram, 256GB+2X1TB+640GB
Audio Related Hardware:
828MK3,61SL MKII,Virus A,Ultra Nova,AirFX,Perception 200,Se Reflexion Filter,iNano,KRK RP8
Audio Related Software:
Cubase 7.5,HSO,Grand3,HALion5,Korg LCAE,Predator,SBB,RP-Verb/Delay/Distort,FF Bundle,Inflator,Sylenth1,Z3TA+2,Various Sample Packs
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Re: eLicenser Site Down?

Postby DjRavix » Mon Dec 30, 2013 12:51 am

You are not the only one
Here is a toppic where most people seem to have this problem
viewtopic.php?f=181&t=52968
PC Related Hardware:
Intel 3930K, 64GB Ram, 256GB+2X1TB+640GB
Audio Related Hardware:
828MK3,61SL MKII,Virus A,Ultra Nova,AirFX,Perception 200,Se Reflexion Filter,iNano,KRK RP8
Audio Related Software:
Cubase 7.5,HSO,Grand3,HALion5,Korg LCAE,Predator,SBB,RP-Verb/Delay/Distort,FF Bundle,Inflator,Sylenth1,Z3TA+2,Various Sample Packs
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Re: eLicenser Site Down?

Postby James K » Mon Dec 30, 2013 12:53 am

Thanks DJR..missed that thread
cheers
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Re: C7.5 Activation - Server down?

Postby James K » Mon Dec 30, 2013 12:54 am

Me too…since yesterday. Cannot activate new product…frustrating!
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Re: C7.5 Activation - Server down?

Postby Gr8h8m » Mon Dec 30, 2013 1:21 am

27 hours and counting - I've been up all night / day trying their server for most of them - I think it's a disgraceful level of service.
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Re: C7.5 Activation - Server down?

Postby DjRavix » Mon Dec 30, 2013 1:26 am

The People @reFX also seem to be aware of the Problem
Something about "Steinberg using up there entire SLA for the year fast..."
PC Related Hardware:
Intel 3930K, 64GB Ram, 256GB+2X1TB+640GB
Audio Related Hardware:
828MK3,61SL MKII,Virus A,Ultra Nova,AirFX,Perception 200,Se Reflexion Filter,iNano,KRK RP8
Audio Related Software:
Cubase 7.5,HSO,Grand3,HALion5,Korg LCAE,Predator,SBB,RP-Verb/Delay/Distort,FF Bundle,Inflator,Sylenth1,Z3TA+2,Various Sample Packs
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Re: C7.5 Activation - Server down?

Postby cheveyo » Mon Dec 30, 2013 1:54 am

Informed the user in Vienna Symphonic Library forum too...
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Re: C7.5 Activation - Server down?

Postby James K » Mon Dec 30, 2013 2:12 am

If this is true..we all have to wait until jan 1 st 2014 to activate the products we have paid for?

Is that acceptable?

I informed reFX as well.
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Re: C7.5 Activation - Server down?

Postby Paulwr » Mon Dec 30, 2013 2:17 am

yes, I see they are posting about the eLicense issue on the VSL forum, too. I got through to Brian McGovern at Steinberg and sent a screen shot of the message we all get. Hope this gets solved soon.

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Re: C7.5 Activation - Server down?

Postby Headlands » Mon Dec 30, 2013 3:03 am

This is making me angry, and I've already activated mine!
Nuendo 6 and Cubase 7.5, Win 7 x64, 16GB RAM, UAD2-QUAD, Lynx Aurora 8, RME HDSPe, lots and lots of toys.
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Re: C7.5 Activation - Server down?

Postby tex viler » Mon Dec 30, 2013 3:17 am

I cant believe this is happening.. I really consider to switch to the other side. PRO TOOLS & MAC
STEINBERG A**HOLES THIS IS A F***** DISGRACE
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Re: C7.5 Activation - Server down?

Postby cheveyo » Mon Dec 30, 2013 4:05 am

Poor programmers from Steinberg...

They make such a good job (to get customers) and the service guys put them to flight...
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Re: C7.5 Activation - Server down?

Postby Jeff Hayat » Mon Dec 30, 2013 5:32 am

tex viler wrote:PRO TOOLS & MAC STEINBERG A**HOLES THIS IS A F***** DISGRACE


My, my - what a lovely post.
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Re: C7.5 Activation - Server down?

Postby Jeff Hayat » Mon Dec 30, 2013 5:37 am

Its working now.
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Re: C7.5 Activation - Server down?

Postby ipanema » Mon Dec 30, 2013 5:42 am

DjRavix wrote:The People @reFX also seem to be aware of the Problem

Paulwr wrote:I see they are posting about the eLicense issue on the VSL forum, too.


Just to be fair, maybe this is not entirely Steinberg's fault. The eLicenser site has no forums, nor have I seen any announcement there about the issue.

Then again, I have noticed that this forum now has at least 5 new members, whose posts have only surrounded the activation problem we are all having right now. This in itself speaks volumes. However, Steinberg is selling their software in conjunction with an eLicencer dongle, aka "The Steinberg Key"--a term frequently used by other software companies who need to inform their customers that they need to activate their software using that dongle. My point is: a new Steinberg customer is not obliged to "know" that other companies also use the same type of dongle for activation, so they hold Steinberg responsible for such unfortunate events, and rightfully so.

For the rest of us "returning customers" well, we have chosen Steinberg products, and all we can do besides expressing our frustration is to keep riding Steinberg's roller-coaster like we all have in the past.

Bottom line is: it would be nice if Steinberg joined the conversation to explain what is happening, or at least clarify how this may not be their fault--although I genuinely doubt anything but a successful activation would satisfy new (or even older) customers.
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Re: C7.5 Activation - Server down?

Postby ipanema » Mon Dec 30, 2013 5:49 am

Jeff Hayat wrote:Its working now.


I just tried. It's NOT working.
But thanks for the few seconds of false relief. :D
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Re: C7.5 Activation - Server down?

Postby michaeljmurray » Mon Dec 30, 2013 5:58 am

Following Jeff Hayat's comment that the system is working, I tried to complete the activation of the upgrade from V7 to V7.5 but still couldn't get it to work after three attempts. The process validates my activation code but fails to complete the process. Guess I'll just have to keep watching and trying.

As an experienced company director, one of the first issues I deal with in a company is the state of the risk register. Have we identified all of the things that could harm our business, particularly through causing distress in some way to loyal customers, and have we put in place robust and totally reliable management processes to deal with those risks?

If you are going to mandate a process that customers have to follow to be able to use the product you have sold them, it seems to me that this is then a core business process that should be protected from failure at all costs. It is hard to understand how something like this can be allowed to happen in an organisation serving a global market, 24/7 - 365 days of the year.

Hopefully someone will take charge of this situation and get it dealt with from both the short and long term perspectives.
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Re: C7.5 Activation - Server down?

Postby Paulwr » Mon Dec 30, 2013 6:06 am

Bottom line is: it would be nice if Steinberg joined the conversation to explain what is happening, or at least clarify how this may not be their fault--although I genuinely doubt anything but a successful activation would satisfy new (or even older) customers.


Immediately owning up to an issue usually helps calm things quite a bit.

eLicense is under the Steinberg umbrella I believe.....
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Re: C7.5 Activation - Server down?

Postby suntower » Mon Dec 30, 2013 6:22 am

Having the same problem with Halion5. Obviously all eLicensers are down.
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Re: C7.5 Activation - Server down?

Postby James K » Mon Dec 30, 2013 6:40 am

Still not working!!!!
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Re: C7.5 Activation - Server down?

Postby dinowax » Mon Dec 30, 2013 6:44 am

Just upgraded from Cubase 6 to 7.5, having the same issue everyone is. I thought I was alone.
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Re: C7.5 Activation - Server down?

Postby Alexandre Carvalho » Mon Dec 30, 2013 7:00 am

Its a shame,first day i register here,its because i can't really activate my 7 Elements Upgrade...Steinberg its on Christmas Vacations,i Bet...maybe next Year,we can activate our Legit Products...
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Re: C7.5 Activation - Server down?

Postby Jeff Hayat » Mon Dec 30, 2013 7:03 am

Apologies - I thought "Server down" meant that the site was down. Not that the site was up and the activation portion was not working. Sorry!
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Re: C7.5 Activation - Server down?

Postby MIDIMINDS » Mon Dec 30, 2013 7:05 am

Poor showing, Steinberg!

I just picked on reFX Nexus2 COMPLETE. Can't do a thing with it until Steinberg resolves THEIR issue. Talk about getting jerked for Christmas?! LOL.

Get it together, guys. This exemplifies poor customer service. :evil:
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