eLicenser server is down

I did also Put this on the Vengeance Forum (Since there Plugins also use eLicenser)
I hope that some people can post on the other eLicenser using vendor’s of witch they own some software that uses it
Here is a List of those:
Algorithmix
Arturia
Axis Plugins
Eiosis
Iosono
Real Sound Lab
reFX
Vienna Symphonic Library
VirSyn Software Synthesizer
Waldorf
XILS-lab

You are not the only one
Here is a toppic where most people seem to have this problem

Thanks DJR…missed that thread
cheers

Me too…since yesterday. Cannot activate new product…frustrating!

27 hours and counting - I’ve been up all night / day trying their server for most of them - I think it’s a disgraceful level of service.

The People @reFX also seem to be aware of the Problem
Something about “Steinberg using up there entire SLA for the year fast…”

Informed the user in Vienna Symphonic Library forum too…

If this is true…we all have to wait until jan 1 st 2014 to activate the products we have paid for?

Is that acceptable?

I informed reFX as well.

yes, I see they are posting about the eLicense issue on the VSL forum, too. I got through to Brian McGovern at Steinberg and sent a screen shot of the message we all get. Hope this gets solved soon.

Paul

I cant believe this is happening… I really consider to switch to the other side. PRO TOOLS & MAC
STEINBERG AHOLES THIS IS A F*** DISGRACE

Poor programmers from Steinberg…

They make such a good job (to get customers) and the service guys put them to flight…

My, my - what a lovely post.

Its working now.



Just to be fair, maybe this is not entirely Steinberg’s fault. The eLicenser site has no forums, nor have I seen any announcement there about the issue.

Then again, I have noticed that this forum now has at least 5 new members, whose posts have only surrounded the activation problem we are all having right now. This in itself speaks volumes. However, Steinberg is selling their software in conjunction with an eLicencer dongle, aka “The Steinberg Key”–a term frequently used by other software companies who need to inform their customers that they need to activate their software using that dongle. My point is: a new Steinberg customer is not obliged to “know” that other companies also use the same type of dongle for activation, so they hold Steinberg responsible for such unfortunate events, and rightfully so.

For the rest of us “returning customers” well, we have chosen Steinberg products, and all we can do besides expressing our frustration is to keep riding Steinberg’s roller-coaster like we all have in the past.

Bottom line is: it would be nice if Steinberg joined the conversation to explain what is happening, or at least clarify how this may not be their fault–although I genuinely doubt anything but a successful activation would satisfy new (or even older) customers.

I just tried. It’s NOT working.
But thanks for the few seconds of false relief. :smiley:

Following Jeff Hayat’s comment that the system is working, I tried to complete the activation of the upgrade from V7 to V7.5 but still couldn’t get it to work after three attempts. The process validates my activation code but fails to complete the process. Guess I’ll just have to keep watching and trying.

As an experienced company director, one of the first issues I deal with in a company is the state of the risk register. Have we identified all of the things that could harm our business, particularly through causing distress in some way to loyal customers, and have we put in place robust and totally reliable management processes to deal with those risks?

If you are going to mandate a process that customers have to follow to be able to use the product you have sold them, it seems to me that this is then a core business process that should be protected from failure at all costs. It is hard to understand how something like this can be allowed to happen in an organisation serving a global market, 24/7 - 365 days of the year.

Hopefully someone will take charge of this situation and get it dealt with from both the short and long term perspectives.

Bottom line is: it would be nice if Steinberg joined the conversation to explain what is happening, or at least clarify how this may not be their fault–although I genuinely doubt anything but a successful activation would satisfy new (or even older) customers.

Immediately owning up to an issue usually helps calm things quite a bit.

eLicense is under the Steinberg umbrella I believe…

Having the same problem with Halion5. Obviously all eLicensers are down.

Still not working!!!

Just upgraded from Cubase 6 to 7.5, having the same issue everyone is. I thought I was alone.