eLicenser server is down

gerol80 · December 30, 2013, 8:38am

ipanema:

Just to be fair, maybe this is not entirely Steinberg’s fault. The eLicenser site has no forums, nor have I seen any announcement there about the issue.

Then again, I have noticed that this forum now has at least 5 new members, whose posts have only surrounded the activation problem we are all having right now. This in itself speaks volumes. However, Steinberg is selling their software in conjunction with an eLicencer dongle, aka “The Steinberg Key”–a term frequently used by other software companies who need to inform their customers that they need to activate their software using that dongle. My point is: a new Steinberg customer is not obliged to “know” that other companies also use the same type of dongle for activation, so they hold Steinberg responsible for such unfortunate events, and rightfully so.

For the rest of us “returning customers” well, we have chosen Steinberg products, and all we can do besides expressing our frustration is to keep riding Steinberg’s roller-coaster like we all have in the past.

Bottom line is: it would be nice if Steinberg joined the conversation to explain what is happening, or at least clarify how this may not be their fault–although I genuinely doubt anything but a successful activation would satisfy new (or even older) customers.

From Steinberg’s website (https://www.steinberg.net/en/support/knowledgebase_new/free_articles/kb_show/usb-elicensersteinberg-key-details-tips-and-troubleshooting.html):

“In December 2008, Steinberg Media Technologies accquired the eLicenser technology from Syncrosoft to open a new area of business and to expand the platform.”

So it is their own technology. And why should I bother in the first place? I have a product from Steinberg that doesn’t work. It’s their responsibility to sell a working software.

I’m just new to this forum because I am perhaps not the best Steinberg customer from sales view. I’m a hobby musician and used Cubase 5 VST32 for more than 10 years. It was one of the reasons why I still needed my old Windows XP installation … I never had any issues with this old Cubase version, so there was no need to be a forum member …