ipanema
December 30, 2013, 9:37am
61
gerol80:
ipanema wrote:
Then again, I have noticed that this forum now has at least 5 new members, whose posts have only surrounded the activation problem we are all having right now. This in itself speaks volumes. However, Steinberg is selling their software in conjunction with an eLicencer dongle, aka “The Steinberg Key”–a term frequently used by other software companies who need to inform their customers that they need to activate their software using that dongle. My point is: a new Steinberg customer is not obliged to “know” that other companies also use the same type of dongle for activation, so they hold Steinberg responsible for such unfortunate events, and rightfully so.
For the rest of us “returning customers” well, we have chosen Steinberg products, and all we can do besides expressing our frustration is to keep riding Steinberg’s roller-coaster like we all have in the past.
Bottom line is: it would be nice if Steinberg joined the conversation to explain what is happening, or at least clarify how this may not be their fault–although I genuinely doubt anything but a successful activation would satisfy new (or even older) customers.
gerol80:
From Steinberg’s website (https://www.steinberg.net/en/support/kn … oting.html):
“In December 2008, Steinberg Media Technologies accquired the eLicenser technology from Syncrosoft to open a new area of business and to expand the platform.”
So it is their own technology. And why should I bother in the first place? I have a product from Steinberg that doesn’t work. It’s their responsibility to sell a working software.
I’m just new to this forum because I am perhaps not the best Steinberg customer from sales view. I’m a hobby musician and used Cubase 5 VST32 for more than 10 years. It was one of the reasons why I still needed my old Windows XP installation … I never had any issues with this old Cubase version, so there was no need to be a forum member …
I read my post again, and I found nothing to offend you or any other new members. I apologize, however, if you felt offended as it seems. I was trying to defend you whether you’re a hobbyist or in the business like me for more than 20 years, because we are all facing the same problem.
See what I mean gerol80?
Welcome aboard Isacw. In case you decide to stay with Steinberg (which I suggest you do) you need to be patient. Everything will be all right.
Good luck to all of us, and Happy New Year.
