eLicenser server is down

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Re: eLicenser server is down

Postby freddo » Mon Dec 30, 2013 2:11 pm

Thanks guys! Good to know I am not the only one with those probs. Spent hours yesterday to find the Errors on my end...
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Re: eLicenser server is down

Postby gerol80 » Mon Dec 30, 2013 2:27 pm

grahamteeling wrote:I ran a maintenance on elicenser and here is what im getting...

The 'Online Synchronization & Maintenance' procedure finished. Some problems occurred. Details are listed below.

Step 1: FAILED (Updating eLicenser License Database)
Step 2: OK (Repairing Soft-eLicenser)
Step 3: OK (Validating License Usage Periods)
Step 4: OK (Cleaning up eLicenser Memory)
Step 5: FAILED (Recovering License Transactions)
Step 6: FAILED (Sending eLicenser Information)

Looks the same for me. I think all steps that require a connection to the license server fail.
Last edited by gerol80 on Mon Dec 30, 2013 3:17 pm, edited 1 time in total.
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Re: eLicenser server is down

Postby andyjh » Mon Dec 30, 2013 2:32 pm

I was trying to run a demo of some software that is on offer over Christmas, looks like the offer will be over before I can get the demo software to run.

I wonder if other companies who use the elicenser can claim compensation from Steinberg for ruining their Christmas promotions.
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Re: eLicenser server is down

Postby Dave B » Mon Dec 30, 2013 2:35 pm

Still having the same problem as of a couple of minutes ago. :(
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Re: eLicenser server is down

Postby tex viler » Mon Dec 30, 2013 2:36 pm

I cant believe that there is apsolutely no chance that we find out what is the problem and when will it be solved. I have never seen anything like this. Im furious.
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Re: eLicenser server is down

Postby rantbot66 » Mon Dec 30, 2013 2:41 pm

I've just had an email response back from Customer Service AskNet AG

"I am very sorry but I´am unable to sort this out directly as I´am not having access to the systems of Steinberg.

That´s the reason why we did forward the issue to Steinberg directly.

A view minutes ago I was informed, that they got problems with their licence service which they will fix as soon as possible.

Please give it a try by the end of the day.

Thanks in advance for your patience as well as understanding."
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Re: eLicenser server is down

Postby ipanema » Mon Dec 30, 2013 2:56 pm

Joppe wrote:Perhaps Steinberg is thinking that you always can use the trials, then you can live without the license system for 30 days...


Trial versions need demo licenses which have to be put on your dongle just the same. You would end up here again.

rantbot66 wrote:I've just had an email response back from Customer Service AskNet AG

"I am very sorry but I´am unable to sort this out directly as I´am not having access to the systems of Steinberg.

That´s the reason why we did forward the issue to Steinberg directly.

A view minutes ago I was informed, that they got problems with their licence service which they will fix as soon as possible.

Please give it a try by the end of the day.

Thanks in advance for your patience as well as understanding."


Thank you for letting us know that they know, but I'm not sure if they know we know they know.
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Re: eLicenser server is down

Postby Strophoid » Mon Dec 30, 2013 3:12 pm

Been around here for a while now and not seen this happen before with Steinberg.
Sure there's been some downtime every now and then, but not this long and always with a swift response from Steinberg that they are on the case.
I guess it's just bad timing.

I hope you all get your new software registered asap, I know I would be upset if I couldn't use my new toys!
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Re: eLicenser server is down

Postby gerol80 » Mon Dec 30, 2013 3:16 pm

rantbot66 wrote:I've just had an email response back from Customer Service AskNet AG

"I am very sorry but I´am unable to sort this out directly as I´am not having access to the systems of Steinberg.

That´s the reason why we did forward the issue to Steinberg directly.

A view minutes ago I was informed, that they got problems with their licence service which they will fix as soon as possible.

Please give it a try by the end of the day.

Thanks in advance for your patience as well as understanding."

Thanks for letting us now. Would be really nice to read this on any official website (Steinberg, eLicenser, whatever ...).
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Re: eLicenser server is down

Postby audiofrq » Mon Dec 30, 2013 3:19 pm

gerol80 wrote:
rantbot66 wrote:I've just had an email response back from Customer Service AskNet AG

"I am very sorry but I´am unable to sort this out directly as I´am not having access to the systems of Steinberg.

That´s the reason why we did forward the issue to Steinberg directly.

A view minutes ago I was informed, that they got problems with their licence service which they will fix as soon as possible.

Please give it a try by the end of the day.

Thanks in advance for your patience as well as understanding."

Thanks for letting us now. Would be really nice to read this on any official website (Steinberg, eLicenser, whatever ...).


Hell even a tweet would do!
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Re: eLicenser server is down

Postby AngeFragile » Mon Dec 30, 2013 3:21 pm

Same problem here, very disappointing it still hasn't been solved.
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Re: eLicenser server is down

Postby DjRavix » Mon Dec 30, 2013 3:26 pm

Got a Response from the Vengeance Forum from Manuel Himself

I would expect this too in 2014. I dont think its maintenance any more. A service on the server hung up or maybe something else
We are very angry about this. The Steinberg staff is just not there (holiday), this just not acceptable

they just deleted the forum topic, where several dozens of customers complained
viewtopic.php?f=181&t=52968&start=50


Steinberg is even Deleting Topics About this
I Think I am going to look at the Cubase Logo again
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Re: eLicenser server is down

Postby Gr8h8m » Mon Dec 30, 2013 3:42 pm

Hello - just to let you all know> it's now up and running again!
Thanks Steiny for putting a coin in the meter
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Re: eLicenser server is down

Postby gerol80 » Mon Dec 30, 2013 3:47 pm

Gr8h8m wrote:Hello - just to let you all know> it's now up and running again!
Thanks Steiny for putting a coin in the meter

I can confirm that. Worked for me too! :D
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Re: eLicenser server is down

Postby Uwe Huebner » Mon Dec 30, 2013 3:50 pm

Unfortunately, our license server was unavailable since Sunday, December 29. We sincerely apologize for the inconvenience this may have caused. Thank you for your understanding and your patience.
Uwe Huebner, Deputy Support Manager
Steinberg Media Technologies GmbH
Hamburg, Germany

Check out Steinberg on YouTube, Twitter and Facebook!
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