It’s -never- been the product that makes me reach for the valium.
It’s the (almost) complete lack of communication from the company.
I view Cubase and any organisation (government, church, etc.) as being like a supertanker… it takes a LONG time to make -any- course changes. Not a problem. It’s my living so I -want- them to be careful. But when one -depends- on it and you have no idea what direction we’re sailing… or when or -if- we’re stopping off at certain places? Yeah, that makes me seasick.
All people like me want is -communication-. Good docs. If I ask, ‘are you working on “X”?’ a simple, yes or no. A general timeline. Stuff that people have expected from mission-critical software for decades. I think one reason I get more frustrated than most is because I used to work for companies where that is simply -expected- from software vendors and I figured -everyone- would want that. I keep forgetting that the biggest question most ‘musicians’ have is: ‘Does it come in Fiesta Red?’
—JC