Hi,
Cubase 6.5.5.3 hung this morning. When I restarted the computer, the following licences went missing:
Cubase 6.5
HALion 4
Hypnotic Dance
(along with some Arturia V-Collection licences).
Went to mySteinberg and got the activation code for them but when I tried to enter them, the elicenser reports them as being used and I could not enter them.
Did you also perform maintenance from the eLCC software? This usually synchronizes licenses with online data at Steinberg. Otherwise you need to contact support. Activation codes do just that; they activate your license and therefor can only be used once.
Any Steinberg personnel reading this?
The local dealer did not even bother to answer my email after 18hr
I thought that Cubase is a pro product. Even if it is working now, they should at least check in on me to see how I am doing.
Contact the Steinberg distributor in my country as listed in MySteinberg|MySupport.
That’s the issue. No reply from them at all (after 3 days).
Arturia was fantastic. They got back to me within 2 hours.
Why am I paying good money for software that is poorly supported??