IK M has the best support in the business imo, I have contacted them numerous time over the years (decade) and always had an immediate response that was not dropped until resolution, even if it took IK bending their own policy with regards to license renewals, transfers.
That’s not to say anything about their marketing, and their transition from 32 to 64 bit. I actually directly asked on of the reps and a 64 CSR is not in any planning stage either, they only told me that we would have the reverb internally for Sampletank.
I was hoping they could just retain/port the algos, and use a 64 bit shell just like any other reverb, I guess it’s more complicated.