elicenser problem

thanks a lot scab
under software
empty


under eLicensers
No eLicenser registered

under hardware
UR22 USB Audio Interface Serial number: ************ :slight_smile:

Registered on: 03/03/2014 20:41

see

Does anyone else get pornographic “picture banners” around prince-des’s posted screen shots?

sorry
i use adblock firefox addons and I do not watch any porn image
Do you have another images upload site for re-upload ?

Dropbox seems to be popular. I was not blaming you for the banners. I am sure it is the site.
I think there is another one called imageshack. I use dropbox myself.
J.L.

now ok ?
:slight_smile:

Yes. Now it just shows your screenshot with no extra “decorations” :laughing:
Unfortunately, I am not familiar with the reactivation procedure beyond the article I referred to.
I did notice that you have no eLicneser listed. Maybe you need to install the eLicenser first?
I am somewhat guessing here…
I notice also you have no software registered. Did you register the software and eLicneser when you installed them originally? If not, it may be a problem because how is Steinberg ever to know that the software originally belonged to you? Since you have a UR22, which I assume came with the Cubase version, maybe support can help you since they can see that you own the UR22.
J.L.

lol
yes i have ur22 with “download access code” paper
and used it two months ago and work fine

i install cubase then elicenser
i press “register at mysteinberg” on eLicneser software and got this

but I did not see the re-activation button

anyone ???

Okay, it looks like you have your Soft-eLicenser showing up in MySteinberg now.

Are you sure you activated your AI 7 when you originally installed it? Did you happen to delete your old Soft-eLicenser from your MySteinberg account? That would have wiped out your AI 7 license giving you nothing to “reactivate”.

I would be tempted to think that you never originally activated your software. However, I don’t think you would be getting the “activation code has been used already” if that was the case.

This is starting to sound more and more like a case for official support. Have you sent a support request?

Are you sure you activated your AI 7 when you originally installed it? Did you happen to delete your old Soft-eLicenser from your MySteinberg account? That would have wiped out your AI 7 license giving you nothing to “reactivate”.

yes im sure
and i use my copy for two months


This is starting to sound more and more like a case for official support. Have you sent a support request?

yep
since a few minutes

do not answer

Where are the steinberg support ???

all software companies interested customers

up up up please !!!

Did you received an answer from support?

You can also try to send a PM to a Steinberg employee, like these guys:

Try the following steps:

You still seem to have your old Activation Code. Go into your MySteinberg-account and click on “Add software”. Now select “Cubase” and enter your old Activation Code. Afterwards, your old eLicenser should be registered in your account. Click on the eLicensers-tab and select the “Reactivation-button” of the eLicenser. Follow the guide and eventually you will receive your new Activation Code.

Hope that helps.
Fabian

thank you Makumbaria
i will send them

thaks fabian :slight_smile:
once again there is no “Reactivation-button” after enter Activation Code

just delete regitration

no admin
( admin message :- Sending me links to threads in private messages is not going to get you any help (at least not from my side), please have in mind that this is a users for users forum, we might chip in from time to time but mostly we do only moderation.


no support - did not respond


no anybody can help me

I can not believe that , steinberg does not care about their customers !!!

I’m really surprised

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