I’m not sure that this is completely accurate. There are instances when they do listen. People have been nagging, from day one of the release of CB 7.0, about the option to delete an entry from the “Recent Files” in the the Steinberg Hub. Now, more than a year later, we’ve finally got it!
So, there are occasions when they do listen. But when they do, they take a long, long, long, long, long time to react. 