and the shopsupport is maybe a better thing:
Online Shop Support
If you have any questions related to your order (status, refunds, etc.) please contact the customer support of our online shop partner asknet.
The link below provides access to contact information and additional FAQs.
Asknet Customer Service Center
https://shop.steinberg.net/cgi-bin/pages/rnfaq/ml=EN
You need your account for the steinberg shop to fill in the request form.
kindregards,
R.