Are we? If I were to ignore my customers and adopt an “I don’t-care-what-you-want,-I-know-best” attitude, I guarantee you that any repeat business would dry up in no time. And any new business aswell, as soon as word gets around.
“They certainly won’t make any business decisions based on any posts I see here though”
Well, they ignore the views expressed by their customers (those that keep the company alive) here at their own peril.