I too find Steinberg’s lack of response to problems / bug reports irritating. It is the nil response and subsequent versions coming out without fixes that is annoying, and I can understand how it drives people to want to request a refund. I agree that there’s no reason to be rude to the developers, but paying $50 to become a beta tester is just not on, especially infuriating when they just ignore your reports but respond to people making feature requests. I find that rude.