I bet whoever had this idea likes to drink Cafe Latte and has no idea about neither music nor software.
We should not let companies (and capitalist ideology in general) walk over us, but rather stand up and call a foul a foul, whenever it happens. This is not about “entitlement” (which is a nonexistant, wrong concept anyway - but I can see how this word is used to vilify proper arguments), it’s about fairness and proper treatment of customers.
Its really sad seeing how so many people have internalized the capitalist “you’re not entitled” brainwashing that they don’t even question insulting acts from companies anymore.