Why cant i get an answer from Steinberg?

Why cant i get an answer from Steinberg?

Generally, they spend much more time on policing the forums for what is considered to be politically incorrect & inappropriate than they do actually offering assistance. You say something ‘wrong’ and they’re on it like a fly on a fresh wet turd, you ask for help, and they’ve got something better to do. I’ve seen racy posts deleted within 5 minutes, while some questions go unanswered for weeks.