It’s a phenomenon that this subject is brought up when there has not been an update for a while, even though over the past few years the pattern of updates is not much changed.
The participation of Steinberg employees is a double edged sword for them- if they had never participated at all no one would complain that they didn’t participate enough, and wherever the bar is set according to what we see here on the forum there are compaints that it must be better. Also, take note of the fact that they sometimes reply on their own time, outside of work.
My observation is that over the past year and a half there as been more participation on their part. The US support team has been regularly replying to posts, where previously it was fairly rare to see them. And Fabio posts very frequently, and is quite responsive with the users here, e.g., in this very thread.
But, that’s the internet, the world’s complaint department. 