We do replace licenses on these conditions:
- The license must not have been replaced before.
- The lost USB-eLicenser must be identified (best option is a registered eLicenser in MySteinberg)
- We must have received a signed statement certifying the loss of the dongle.
We can then disable the USB-eLicenser and provide new activation codes. To keep the downtime short, a spare USB-eLicenser is not a bad idea so that you can download the license(s) as soon as you receive the activation code(s). The turn around time depends on where you live and which support team is handling the case but it is usually very low.
We are also working on a better solution for MySteinberg which will hopefully become effective within this year.