I tried using that before & got an answer a good few weeks later! They did apologize but that didn’t help me at all.
I’m sorry but Steinberg used to be fantastic when I first bought Cubase but now it is awful & to be able communicate with them on just an acceptable level is really difficult. If the software was free i’d understand a little more but it’s far from cheap & surely they should at least be bothered to communicate properly with their customers, don’t you think??