Hey,
I have bought recently Steinberg UR22 sound card, that was bandled with Cubase AI 6 license.
I registered the license on my account, that I lost now.
Now I have another acount, but can’t register the license as it’s already in use by my lost acount.
Need help!
jaslan
February 12, 2014, 11:05am
2
You will definitely need the help of Support or a Steinberg employee here on the forum. Hopefully, someone will reply to your thread but I would submit a Support ticket (the official way to get support).
HTH
J.L.
thanks, jaslan.
Where can I submit a support ticket?
Through your new MySteinberg account.
That will be too obvious
But I can’t find it there…
I’m looking in MySteinberg → MySupport (obviously) → I have 2 options:
1.Steinberg distributors
2.KNOWLEDGE BASE
Where I can get the support from?
Greenhouse:
That will be too obvious
But I can’t find it there…
I’m looking in MySteinberg → MySupport (obviously) → I have 2 options:
1.Steinberg distributors
2.KNOWLEDGE BASE
Where I can get the support from?
Hmmm … when I click on “MySupport” it takes me directly to the “Create support request” page.
Could it be a location thing, I wonder? Where are you located?
You might need to get support through your local distributor.
I’m from Israel.
Here is how MySupport looks like:
No official support for LE. e-mail info@steinberg.de with explanation.