WaveLab Elements 7 does not start any more! [SOLVED!]

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WaveLab Elements 7 does not start any more! [SOLVED!]

Postby unifaun » Wed Jun 22, 2011 2:01 pm

Since yesterday WLE 7 does not start any more, the failure norice is "DCOM connection is incomplete" or similar.

The latest version of eLCC (some months ago I transferrred the Soft eLicense to a key) has been installed, the latest updates as well.

Cubase 6.0.2 and Cubase 5.5.3 whose licenses are on the same key as well work without problems.

Steinberg support has been informed but has not responded yet.

Has anybody got a clue?
Last edited by unifaun on Fri Dec 09, 2011 9:59 pm, edited 2 times in total.
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Re: WaveLab Elements 7 does not start any more!

Postby PG » Wed Jun 22, 2011 2:05 pm

What did you change since yesterday?
Try restoring to a recent system point.
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Re: WaveLab Elements 7 does not start any more!

Postby unifaun » Wed Jun 22, 2011 2:08 pm

I did not change anything program wise.

The only thing I did was connecting my mobile phone with the notebook via USB cable in order to copy some files from the HDD to the phone.
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Re: WaveLab Elements 7 does not start any more!

Postby Mauri » Sat Jun 25, 2011 6:39 pm

Did you connect your mobile phone to to the same USB port you use for the eLCC? If so, try running the latest eLCC software again.

Good luck,

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Re: WaveLab Elements 7 does not start any more!

Postby unifaun » Mon Jun 27, 2011 8:02 am

Reinstalling the latest eLCC software unfortunately did not work, the same mistake occurs again.

Here are two screenshots: one is the faulure notice, the other one shows my license control center:

WLE7.jpg
(47.98 KiB) Not downloaded yet


WLE7.2.jpg
(99.88 KiB) Not downloaded yet


Maybe this helps?
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Re: WaveLab Elements 7 does not start any more!

Postby PG » Mon Jun 27, 2011 9:45 am

I think the standard Steinberg support should be able to help you for this kind of issue (not WaveLab specific).
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Re: WaveLab Elements 7 does not start any more!

Postby Uwe Huebner » Mon Jun 27, 2011 4:29 pm

Yes, unifaun has been contacted already.
Uwe Huebner, Deputy Support Manager
Steinberg Media Technologies GmbH
Hamburg, Germany

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Re: WaveLab Elements 7 does not start any more!

Postby unifaun » Fri Jul 01, 2011 12:46 pm

Yes that's true but no solution of my problem has been found yet.

Update 2011-07-06: yet no more answer/solution?! :(
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Re: WaveLab Elements 7 does not start any more!

Postby unifaun » Wed Jul 20, 2011 1:03 pm

20 days later: still no solution of the problem!

Steinberg support has not contacted me either since then. They also seem to be confused! :?
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Re: WaveLab Elements 7 does not start any more!

Postby Mauri » Wed Jul 20, 2011 1:11 pm

Are you using Windows, and have you 'tweaked' any Services?

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Re: WaveLab Elements 7 does not start any more!

Postby unifaun » Thu Jul 21, 2011 9:02 am

I'm using Win XP pro SP 3 and I haved tweaked a little bit.

Which services exactly do you mean?

I haven't changed anything systemwise for months so I don't know what this could have to do with my problem.

WaveLab Elements 7 has started for several days without any problem until the failure notice came.
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Re: WaveLab Elements 7 does not start any more!

Postby Mauri » Thu Jul 21, 2011 9:34 am

'DCOM Server Process Launcher' needs to be set to automatic and be running for the dongle to work.
This most likely does'nt apply to your situation if you have'nt tweaked anything recently and had Wavelab working.

Have a look in the Services anyway, just to sure.

Good luck mate,

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Re: WaveLab Elements 7 does not start any more!

Postby bob99 » Thu Jul 21, 2011 7:44 pm

If the Services look good, see if you have a restore point from the day or days before the problem, as PG originally suggested. That would have been the easy fix I would think, unless you have System Restore turned off. But after all this time they may be gone.
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Re: WaveLab Elements 7 does not start any more!

Postby bob99 » Fri Jul 22, 2011 2:33 am

Another thing to try is a different USB slot for the eLicenser, or I've read that others have had success removing the eLicenser, starting the program (in this case Wavelab), and then inserting the eLicenser when prompted for the license (I would hope this would be ok to do, I don't know). But there are a lot of Google results for your specific error message:

DCOM connection to Program Synsopos.exe failed

If all else fails, I've had success with similar problems in other programs, that re-installs and chkdsk didn't help, by going to Microsoft Fixit:

http://support.microsoft.com/fixit/

You might want to set a manual system restore point before doing any of these things.
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Re: WaveLab Elements 7 does not start any more! [SOLVED!]

Postby unifaun » Fri Dec 09, 2011 10:01 pm

After there had been no further reaction to solve my problem I deinstalled WLE 7 completely some weeks ago.

Now I reinstalled the 7.2 update (with no more 7.0 or 7.1 version on my hd) and what can I say?

IT WORKS!

Thank you Steinberg!
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