Steinberg Media Technologies GmbH

Creativity First

Frankenstraße 18 b
20097 Hamburg

Tel: +49 (0)40 210 35-0
Fax: +49 (0)40 210 35-300

 

Contact Canadian support

The Steinberg Canadian support team is committed to providing a comprehensive service experience. An important part of any support offer is the direct contact via email and telephone. Before getting in contact with us, we'd like to ask you to check out our other online resources for troubleshooting. Often, this can help in resolving issues, even when the support team is not available.

  • Update patches and manuals for our products can be downloaded from our download section.
  • Our Help Center provides detailed answers to frequently asked questions.
  • Many issues can also be solved thanks to other end users in our community forum.

Order and Online Shop support

If you have any questions related to your order (status, refunds, etc.) please contact the customer support
of our online shop partner Asknet.

The link below provides access to contact information and additional FAQs:

Asknet Customer Service Center

Email & Telephone Support

Steinberg Canadian Support agents are available to respond to emails and return calls Monday through Friday 10 am-6 pm (Eastern Time Zone), excluding holidays.

Scheduled callbacks can be arranged by emailing in your availability and contact information. Please also provide the preliminary information listed below in the email.

Please include the following information when emailing us with a technical question:

  • Phone Number
  • Steinberg Product you are having issues with
  • Mac or PC
  • Operating system version

Please send email inquiries to steinberg[SB]yamaha.ca