Steinberg Media Technologies GmbH

Creativity First

Frankenstraße 18 b
20097 Hamburg

Tel: +49 (0)40 210 35-0
Fax: +49 (0)40 210 35-300


Contact Canadian support

The Steinberg Canadian support team is committed to providing a comprehensive service experience. An important part of any support offer is the direct contact via email and telephone. Before getting in contact with us, we'd like to ask you to check out our other online resources for troubleshooting. Often, this can help in resolving issues, even when the support team is not available.

  • Update patches and manuals for our products can be downloaded from our download section.
  • Our Help Center provides detailed answers to frequently asked questions.
  • Many issues can also be solved with the help of other end users in our community forum.

Order and Online Shop support

If you have any questions related to your order (status, refunds, etc.) please contact the customer support
of our online shop partner Asknet.

The link below provides access to contact information
and additional FAQs:

Asknet Customer Service Center

Email support

Steinberg Canadian Support agents are available to respond to emails Monday through Friday 10 am-6 pm (Eastern Time Zone), excluding holidays.

Please include the following information when emailing us with a technical question:

  • Phone Number
  • Steinberg Product you are having issues with
  • Mac or PC
  • Operating system version

Please send email inquiries to steinberg[SB]

Phone support

Steinberg support agents are also on hand to assist you in troubleshooting technical issues by phone.

Please note that as we provide free technical support to all of our users, we cannot provide tutorial-type support on how to use our products.

Before you call

Prepare for the call

  • Be in front of your computer.

  • Know your passwords.

  • If possible, be connected to the Internet.

You can reach us at (416) 628-3698 Monday through Friday 10 am - 6 pm (Eastern Time Zone), excluding holidays.