Cubase iC Pro - Troubleshooting
How to find the IP address of your computer
Cubase iC Pro has been designed to connect with any computer on which a supported Steinberg DAW and the necessary remote components are installed.
As a further requirement the computer and your mobile device have to be part of the same network.
If you fail to establish a connection between iC Pro and your computer, iC Pro's connection page allows to enter the IP address of your computer manually.
Below please find the description how to determine your computer's IP address on Mac OS X and Windows.
Mac OS X - Finding the IP address
- Go to the Apple Menu, then select System Preferences.
- Click on "Network" in the System Preferences panel.
- Choose the "Wi-Fi" entry in the list of available network connections on the left.
- The IP address will be listed to the right below the "Status".
Windows - Finding the IP address
- Click the Start menu button on the Windows taskbar.
- Click 'Run...' on this menu.
- Type 'cmd' in the text box that appears. A command prompt window launches on the desktop.
- In this command window, type 'ipconfig'. Details are shown for each of the computer's network adapters. Computers installed with VPN software or emulation software will possess one or more virtual adapters.
- The 'IPv4 Address' field states the current IP address for that network adapter.
Note: If you are using more than one network adapter on your computer make sure to jot down the correct IP address for the network device/connection you are actually using.
Network related issues
- Windows only: It is mandatory to have Apple Bonjour installed on your system to run Cubase iC Pro. Please download and install Bonjour Print Services for Windows from the Appe website
- Windows only: Sometimes updating iTunes or Bonjour would automatically disable the Bonjour service. To make sure the Bonjour service is enabled do the following:
- Click on Start or press the Windows key
- Run "msconfig" in the search field or simply type "msconfig" in the Windows 8 start screen
- Go to the Service tab
- Look for any Bonjour service entry and make sure its status is "running" and the checkbox on the right is checked.
- Windows only: Two networks (and IPs) on the same computer can't be used simultaneously. Please disconnect the ethernet cable from the computer and then connect Cubase iC Pro using the Wi-Fi (Wireless LAN) option of your system
- Windows only: By default, most programs are blocked by Windows Firewall. To establish a connection, Cubase requires to communicate with Cubase iC Pro through the firewall. Please follow this official link provided by Microsoft to allow Cubase to communicate through Windows Firewall
- Windows only: On some PCs, iOS devices and the bonjour service aren't fully compatible unless the WIFI network (local or ad-hoc) is using the WEP security protocol. Please change either your router or the ad-hoc connection's configuration to WEP security and try again
- Windows only: Make sure you've installed the correct 64-bit/32-bit version for Steinberg SKI Remote depending on your DAW's version.
- iOS: In some cases, it is necessary to disable Bluetooth on your iOS device if no connection between Cubase and Cubase iC Pro can be established.
- Hardware: In some cases you need to do a firmware update for your router (e.g.: Netgear wndr3700 v2) to solve the issue that iC Pro can not connect to your computer.
- Android only: Make sure you've run the maintenance update of the eLicencer Control Center or to update to the latest available version. The eLicenser's database needs to be up-to-date in order to run the Steinberg SKI Remote.