Contact US support
The Steinberg US support team is committed to providing a comprehensive service experience. An important part of any support offer is the direct contact via email and telephone. Before getting in contact with us, we'd like to ask you to check out our other online resources for troubleshooting. Often, this can help in resolving issues, even when the support team is not available.
Order and Online Shop support
If you have any questions related to your order (status, refunds, etc.) please contact the customer support of our online shop partner Nexway (formerly Asknet).
The link below provides access to contact information
and additional FAQs:
Steinberg US Support agents are available to chat with you Monday through Friday 9 am - 8 pm EST.
Please note: by clicking on this link you are leaving the Steinberg website
Steinberg US Support agents are available to respond to emails Monday through Friday 9 am - 8 pm EST.
- Support can only be provided to registered users! Please check whether your product is currently supported!
- Make sure the product is registered in your MySteinberg account.
- Check for updates on software, drivers and operating systems.
- Consult the available documentation provided with the software or on Steinberg.help.
Please include the following information when emailing us with a technical question:
- Phone Number
- Steinberg Product you are having issues with
- Mac or PC
- Operating system version
Please send email inquiries to firstname.lastname@example.org