Steinberg Media Technologies GmbH

Creativity First

Frankenstraße 18 b
20097 Hamburg

Tel: +49 (0)40 210 35-0
Fax: +49 (0)40 210 35-300

Ausfall des Lizenz-Servers (in Englisch)

27.02.2021


Since February 25, we are experiencing license server outages which have lead to failed license transactions (license activation, license transfer and license upgrades). The first attempt to resolve the issue was unsuccessful which lead us to initiate the recovery. Unfortunately, this routine takes hours to complete and is still ongoing. We estimate that it will take several more hours. As a consequence, we have disabled the Steinberg Online Shop until the license serve is up and running again.

Please accept our sincere apologies for the inconvenience this has caused. As Steinberg is committed to providing good customer experience, rest assured that we are taking issues like this seriously and are working on improving this situation for the future.

We can assure you, however, that your licenses cannot get lost. Once the license server is available again, you can restart failed license transactions and activate your products successfully.

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