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Re: Demo-version?

Hello,

Yes, there will be a demo version soon, in the next days we will let you know when will it be available.

Best regards,
GN
by Guillermo
Thu Nov 14, 2013 4:57 pm
 
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Re: C7, Mavericks, MR816X

Hello,

But... maybe I am wrong but this has always been like that, If I am not wrong I had this on Windows 7 as well.
Anyhow, a new driver for the MR for Mac to offer Mavericks compatibility is on its way.

Best regards,
GN
by Guillermo
Wed Dec 11, 2013 12:21 pm
 
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Re: C7, Mavericks, MR816X

Hello all,

Today we have uploaded the new Tools for the MR816 for official compatibility with Mac OS X 10.9 Mavericks.

Please find the downloads on the regular download page:
http://www.steinberg.net/en/support/dow ... mr816.html

Best regards,
GN
by Guillermo
Thu Dec 12, 2013 11:40 am
 
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Re: Upgrade to 7.5

Hello demetz,

I am sorry to hear you are going to all this hassle to upgrade your Cubase 7 version.
I am sure there is an easier solution than a round trip to Italy ;) let me see how we can proceed, I will send you further instructions on a PM.

Best regards,
GN
by Guillermo
Thu Jan 23, 2014 10:14 am
 
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Re: Poor graphic performance

Hello,

Hey guys,

the poor graphic performance of 7.5 (and also 7) by comparison to 6 is really bothering me. I used to work with a latency of 256 samples for my big orchestral template in C6 and everything was super smooth and there were no crackles or whatsoever. Now with 7.5 I have to use 512 samples latency because with 256 there are too many crackles. Are there any things I can do? I did all the DAW performance tuning things!

Have you tried disabling the ASIO-Guard individually for some of the VSTi's in that template?
Go to: Devices > Plug-in information > Disable the ASIO-Guar individually from the list.

Best regards,
GN
by Guillermo
Mon Feb 03, 2014 4:10 pm
 
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Please search the forum before posting.

Hello all,

There is a really good chance that your question has already been asked, and properly answered by other members of the forum.

Please use the search function located at the top right corner of this page, you only need to type int a few words.
E..g. Deleting preferences, Cubase safe start, importing key commands.

This forum is a huge source of information and keeping it uncluttered and tightly is a big task.
Please help us focus our efforts on other areas instead of deleting or merging duplicated threads.

P.S. Don't forget to include your system information on your signature.
"There's a really good chance that certain questions will be answered sooner, and perhaps more correctly." **

** A special thank you to SteveInChicago for this contribution.

Best regards,
GN
by Guillermo
Tue Mar 11, 2014 3:13 pm
 
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Re: 7.5.20 Impressions...

Hello,

sambosun wrote:
Antonio Escobar wrote:No EuCon or Video Out fixes (major errors, btw). Maybe in Cubase 8...


Oh no. And probably also no fix on the editMode which is broken since 7.5.10.


This is not a bug!
That is a Nuendo only feature.

Best regards,
GN
by Guillermo
Wed Apr 09, 2014 4:03 pm
 
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Re: 7.5.20 Impressions...

Hello,

I really want the clic volume back ... that was the thing I used the most on the control room panel :(
Everything else is great so far but please bring back the clic volume!

It is still there, you have to click on the arrow right under "Main" it will enlarge the main section and you will be able to see click volume control, Listen, Talk Dim, Listen Dim etc...

Best regards,
GN
by Guillermo
Thu Apr 10, 2014 9:07 am
 
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Re: 7.5.20 Impressions...

Hello,


no forgetting the paid downgrades. you also paid for the engineers to go into the code and disable edit mode for scoring to picture in cubase.

Exactly, It was great using the edit mode with 7.5.0, so why did they take it away? I hope they give it back with 7.5.30.

It is not coming back as, I already mentioned on many other posts and threads "Edit Mode" its a Nuendo only feature.

Best regards,
GN
by Guillermo
Mon Apr 14, 2014 8:14 am
 
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Re: 7.5.20 Impressions...

Hello,

The video out bug is still here. I've been reporting it for a year now. Awful

The problem with this "bug", is that it is not consistent across all systems, some have it and some don't.
It happens to me sometimes but only when I have left Cubase idle for a couple of hours, then I save the project and close Cubase.
Still we are making some tests and unfortunately we haven't figured out what is causing it.
First we need to know what causes it and then we can fix it.
Do you have a step by step guide to reproduce it?

Best regards,
GN
by Guillermo
Tue Apr 15, 2014 10:28 am
 
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Re: Cubasis 1.9? Could we see time stretching?

Hello,

We have time stretch already on our feature request list!
Have fun making music with Cubasis now!

Best regards,
GN
by Guillermo
Thu May 22, 2014 1:57 pm
 
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Re: Cubasis 1.8 update available now!

Hello,

First of all, congratulations! This update is amazing!!! I am really impressed.

Now, a minor problem... I am not sure if I'm doing right: I'm trying to insert a PC to program 1, for example, but using the Draw tool the line magnetizes to 0 or 4. I could workaround this problem inserting a PC to 50 a bar before and a PC to 30 in the bar where I want the change, then I select both and move the first PC from 50 to 21, deselect both and delete the first. :) Not too complex, but I am sure that I am doing it wrong.

Anyway, I can control my external hardware (a Digitech GNX4) and change a lot of parameters!


Thanks again for the update! I wish the 1.9 version allows me to change formula and tempo, so I will be really really happy. :)

Automation and MIDI CC drawings are connected to Cubasis' grid settings (located in the sub menu next to quantize).
By choosing one of these settings you're free to place automation points on dedicated positions or independent of the grid (set grid to "OFF" in that case).

Best regards,
GN
by Guillermo
Thu May 22, 2014 9:15 am
 
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Re: Audio Part Editor in Elements 7 not using lanes

Hello,

That it's still posible, but you do not need to move the events into one track, you can select events from different tracks and then select: "Events to Part" leave all the events highlighted (selected) and double click on one of them to open the Audio Part Editor and then you will be able to "comp" the events as you wish.

Best regards,
GN
by Guillermo
Mon Jun 16, 2014 12:29 pm
 
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Re: Audiobus live monitoring in Cubasis **Obsolete? Why?**

Hello all,

I will post the same reply here as in the Audiobus thread:
"It is planned to include Audiobus' latest SDK in the upcoming Cubasis update.
Furthermore we will evaluate if Audiobus monitoring will be possible as well."

Best regards,
GN
by Guillermo
Wed Jul 09, 2014 9:40 am
 
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Re: Cubase LE on Windows 7

Hello,

All that information is on our knowledge base:
https://www.steinberg.net/nc/en/support/knowledgebase_new/show_details/kb_show/windows-7-information-on-compatibility-with-steinberg-products.html

If you wan to contact the support you have to send a Support Request Form from your MySteinberg account.

It is not supported but it might work if you run it in compatibility mode.

Best regards,
GN
by Guillermo
Thu Sep 04, 2014 2:12 pm
 
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Re: Solo'ing a track + additional tracks with mute automatio

Hello,

Hello Guillermo, thank you for your fast reply! This does present a bit of a problem, though. I'm doing variant exports for a job and it's not allowing me to mute certain tracks. Like I said I can just disable Read on channels that have mute automation but it does get quite fiddly with large projects/track counts. It's also leading to tracks being muted despite the mute button not being lit. I'll try and put together a video to demonstrate it once my work is finished.

I understand what you mean, but in this case the automation has priority.
What you could do is disable the read automation for all tracks from the automation panel or as suggested above.

Best regards,
GN
by Guillermo
Thu Oct 23, 2014 8:49 am
 
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Re: 5.0.0 > 5.5.3 or something in between?

Hello,

There isn't a Cubase 5.5.3 ISO image, you have to do as curteye posted.
Instal Cubase 5 then update to 5.5. and then to 5.5.3:
http://www.steinberg.net/index.php?id=d ... base_5&L=1

Best regards,
GN
by Guillermo
Fri Nov 14, 2014 4:02 pm
 
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Re: [R-9921]VST performance degradation from 7.5

Hello,

This occurs with specific combinations of FireWire or USB audio devices and when ASIO-Guard is enabled. Make sure that "Steinberg Audio Power Scheme" is enabled in the VST Devices setup to resolve the issue.

Best regards,
GN
by Guillermo
Thu Dec 11, 2014 4:44 pm
 
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Re: Full installation

Hello,

If you have Cubase 7.5 the smaller will do.

Best regards,
GN
by Guillermo
Tue Dec 16, 2014 12:21 pm
 
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Re: Can I upgrade to Cubase Pro 8 at my local music store?

Hello,

The update from Cubase 7.5 to Cubase Pro 8 is only available as a download from the Steinberg online shop.

Best regards,
GN
by Guillermo
Tue Dec 16, 2014 11:39 am
 
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Re: Crashing like wildfire on Yosemite

Hello,

You need to install the 7.0.80 update for Cubase Elements 7. This update makes Cubase Elements 7 compatible with Yosemite, on the other hand Cubase Pro 8 is fully supported on Mac OS X 10.10 Yosemite.

http://www.steinberg.net/index.php?id=downloads_cubase_elements_7&L=1

Best regards,
GN
by Guillermo
Tue Dec 16, 2014 12:20 pm
 
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Cubase Pro 8.0.5 maintenance update available now!

Hello all,

Today we have released a new maintenance update for Cubase Pro 8 and Cubase Artist 8.
This updates addresses various issues in regards to the new window handling on PC Windows systems, especially with plug-ins, which are set to “Always on Top”.

In addition, the following issues have been fixed:

[BON-6574] Fixed an issue where clicking on "Register now..." had no effect (Mac OS X only).
[BON-6652]Fixed an issue where using "Start License Activation" had no effect (Mac OS X only).
[BON-5975]Fixed an issue where changing tempo affected the volume of channels in a VCA Fader Link Group.
[BON-6385]Fixed an issue that allowed VCA Faders to be included in their own Link Groups.
[BON-6626]Fixed an issue where missing input ports caused a distorted sound.
[BON-6085]Fixed an issue that rendered the application unresponsive when Lanes were used.
[BON-6335]Fixed an issue where the automatic Hitpoint detection rendered the application unreliable when large audio files were used.
[BON-6293]Fixed an issue where the song position pointer was left visible on screen when minimising the application window.
[BON-7094]Fixed an issue where the VST Bass Amp plug-in rendered the application unreliable.
[BON-7217]Fixed a latency issue with monitoring when using VST Connect SE 3 in input buses.
[BON-6435]Fixed an issue with wrong user interface scaling on PC Windows systems using high-resolution displays.

As always you can find the update on our downloads section.

Thank you for choosing Cubase!

Best regards,
GN
by Guillermo
Thu Jan 08, 2015 2:31 pm
 
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Re: Steinberg - Subscription

Hello all,

I am going to leave you with a statement from our Marketing Director about this subject:

Dear customers, we conducted a survey a couple of months ago in which we asked if subscription might be an alternative model. The result was a clear "no." Of course we will respect this. There are definitely no plans or whatsoever for a subscription model.
If you like to update to the latest version or if you stick with the version you originally purchased is entirely up to you.

Frank Simmerlein
Marketing Director

Best regards,
GN
by Guillermo
Fri Jan 09, 2015 10:14 am
 
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Re: [BON-5074]Yamaha Motif XF VSTI Editor out of Sync

Hello all,

Yamaha has found the fault of the problem, they will have to release Cubase Pro 8 compatible versions of their VSTi Editors, we still don't have an estimate date, but hopefully it will be soon.

Best regards,
GN
by Guillermo
Fri Jan 09, 2015 4:51 pm
 
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Re: Is there an end to the grace period?

Hello,

Aryzen wrote:Would I be right, and the Grace Period is already over, or am I wrong and the Grace Period is still in effect...? If it is still in effect, when will it end?


The Grace Period Upgrade does not have an expiration date, it will not end.

Best regards,
GN
by Guillermo
Tue Jan 06, 2015 4:42 pm
 
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Re: eLicenser help, please

Hello,

Thank you, Grim !!! Thank you very much.

I have checked your MySteinberg account and it seems to be all right. It could have been a discrepancy between MySteinberg and the eLicenser server.
The important thing is that you have just one Cubase Pro 8 license on your eLicenser and that is what you showed us on your screenshot of the eLicenser.

You don't have to worry about it ;)

Best regards,
GN
by Guillermo
Mon Jan 12, 2015 2:27 pm
 
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Re: [BON-7519]VE Pro Asioguard audio muting

Hello all,

Our developers are in contact with VSL developers and working in a solution. It will be fixed on a maintenance update, but it seems it is not going to be the next one.
The current workaround is to manually disable ASIO Guard for VEPro in the VST Plugin Manager.

Best regards,
GN
by Guillermo
Fri Jan 16, 2015 2:36 pm
 
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Re: [BON-7409]Cubase 8.0 Render In Place crash

Hello,

We seem to have a breakthrough regarding this bug.
The Channel name will be used as the name for the rendered file. VEP uses slashes "/" (e.g. "Outputs 3/4") which lead to invalid filenames and the crash happens when writing to a non-exisiting file.
With channels without / or other weird characters Cubase Pro 8 doesn't crash.

Best regards,
GN
by Guillermo
Tue Jan 20, 2015 5:12 pm
 
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Re: I can not use the grace period

Hello,

Well, this is an interesting case, I never thought there would still be unactivated copies of Cubase 5 out there.
The automatic Grace Period upgrade was introduce with Cubase 6 so no wonder that the eLicenser server is not recognising the Cubase 5 activation codes. @minski I have sent you a PM with the email address you should use to contact support, this can only be solved in the headquarters.

Best regards,
GN
by Guillermo
Fri Jan 23, 2015 11:57 am
 
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Re: "Funky Steel guitar" preset makes Halion 5.1 to crash

Hello all,

We have confirmed the issue, this is related to the MegaTrig module, it will be fixed in the 5.1.1 update on which we are working right now.

Best regards,
GN
by Guillermo
Wed Jan 28, 2015 11:45 am
 
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Re: PURCHASE CUBASE 5

Hello,

I've seen a '2nd hand copy Cubase 5 copy for sale on eBay (legitimate) here in the US, including the USB elicenser for a very reasonable price. It can be had, but you'd have to be extremely patient waiting for one to crop up.

OR...you can be a "PRO" and buy Cubase 8 :spit: :lol:

With a Cubase Pro 8 license you can run Cubase 7, Cubase 6 and Cubase 5 as well.

Best regards,
GN
by Guillermo
Fri Jan 23, 2015 10:20 am
 
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Re: Cubase 8 is in my USB e-licensor, but Cubase 7 launches

Hello,

Also at the moment of activation the eLicenser Control Center should launch a site that directs you to the Grace Period update download site of Cubase Pro 8, if by some reason that didn't happened you need to log in to your MySteinberg account and register your USB-eLicenser, as jaslan mentioned, once you are there go to downloads and download and install Cubase Pro 8.

Best regards,
GN
by Guillermo
Thu Jan 29, 2015 11:40 am
 
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Re: [BON-7742]Master Fader Appearing Twice on MCU

Hello all,

The issue has been reported hopefully it could be included on the next maintenance update, if not it should be included in the one after.

Best regards,
GN
by Guillermo
Wed Jan 14, 2015 1:55 pm
 
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Re: Quit unexpectedly when switching between midi tracks

Hello,

It might help if you add your system specifications to your signature and also the model of the audio interface that you are using in case you have one.

Best regards,
GN
by Guillermo
Wed Feb 04, 2015 4:28 pm
 
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Re: Quit unexpectedly when switching between midi tracks

Hello,

There is a known issue with VSL and the ASIO Guard which is going to be fixed on the next maintenance update.
The work around for the moment is to disable the ASIO-guard for those 3rd party plug-ins that are causing the crash.

Best regards,
GN
by Guillermo
Thu Feb 05, 2015 10:30 am
 
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Re: Subscription?

Hello,

No, we conducted a survey a couple of months ago in which we asked if subscription might be an alternative model. The result was a clear "no." we will respect the wishes of our customer base. There are definitely no plans or whatsoever for a subscription model.

Best regards,
GN
by Guillermo
Mon Feb 09, 2015 3:39 pm
 
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Cubase Pro 8.0.10 maintenance release planned for March

Hello all,

I would like to inform you that the next Cubase 8 update (8.0.10) has been delayed it will now be released in the middle of March. This update addresses issues with the pre-count and metronome click, resolves issues using Mackie Control remotes and improves stability using third-party plug-ins. A complete list of fixes will be announced at the date of availability.

Best regards,
GN
by Guillermo
Tue Feb 17, 2015 5:09 pm
 
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Re: Two Cubase 7.5 licenses and grace period problem

Hello,

You purchased Cubase 7 and during the Cubase 7.5 grace period upgrade you license was updated to Cubase 7.5.
Now you have Cubase 7.5 you need to return the update that you purchased because the activation code is not going to work. You can do so by replying to the confirmation email you received from our online shop or contacting ASKNET support: https://shop.steinberg.net/cgi-bin/pages/rnfaq/ml=EN

You need to purchase the Cubase Pro 8 update from Cubase 7.5

Best regards,
GN
by Guillermo
Mon Feb 16, 2015 2:55 pm
 
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Re: [BON-8624]"Search Folder" window hides behind Cleanup wi

Hello,

Just as I thought, this happens with other windows as well, I just added this one to the list.
Thank you for the report I also changed the title as it reflects what actually happens.

Best regards,
GN
by Guillermo
Thu Mar 12, 2015 10:38 am
 
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Re: [DUPE]Any Freeze Crashes Cubase When Other Tracks are Di

Hello,

Toronja wrote:The problem is still in 8.0.10 (OSX)...


That is why it hasn't been moved to the solved issues forum.
It will be fixed on Cubase Pro 8.0.20

Best regards,
GN
by Guillermo
Tue Mar 17, 2015 2:24 pm
 
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Re: [BON-9323]Visual Glitches in Cubase 8.0.10

Hello all,

Thank you for the images I have submitted the report.

Best regards,
GN
by Guillermo
Wed Mar 18, 2015 4:46 pm
 
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Re: Cubase 8 Pro - dual-layer DVD really necessary?

Hello,

Hi - I'm trying to make sure a friend's hardware will run Cubase 8 Pro ok. The 'required spec' page says it needs a dual-layer DVD writer, but ... is that really necessary? Bearing in mind that dual-layer basically just stores double the amount of single-layer, would a single-layer just mean you wouldn't be able to burn quite as much music data onto each DVD? Also, bearing in mind it's (presumably) the hard disk in using during actual recording, with DVDs used for transfer/storage/backup/etc., would an external USB dual-layer burner be alright if needed?

Thanks in advance for any info

Kevin

You don't need a dual-layer burner, you just need a DVD drive that can read a dual-layer DVD.
You can also download the installer.
Cubase Pro 8 does not burn directly to a DVD.
As you have mentioned, you record directly to your HD.


Best regards,
GN
by Guillermo
Wed Mar 18, 2015 11:02 am
 
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Re: [SOLVED]Cubase 8 Trial

Hello all,

So the Trial is finally here, please follow the link bellow:

http://www.steinberg.net/en/products/cubase/trial.html

Best regards,
GN
by Guillermo
Tue Apr 07, 2015 2:29 pm
 
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Re: Download of Cubase 8 pro from trial ?

Hello,

No, Cubase Pro 8 full version is only available as a box version.
Yes, in the trial you have all the content.

Best regards,
GN
by Guillermo
Tue Apr 21, 2015 1:45 pm
 
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Re: Can I use Cubase AI and Pro on same machine?

Hello,

To do so you will have to purchase Cubase Pro 8 the full version.
If you purchase the upgrade from Cubase AI8 to Cubase Pro 8 your Cubase AI8 license will become Cubase Pro 8 and you will have to transfer it to the eLicenser. After that you will need to have the usb-eLicenser always connected to the computer even to use Cubase AI8.

Best regards,
GN
by Guillermo
Thu Apr 23, 2015 12:50 pm
 
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Re: Transfert licence

Hello,

If you don't have a USB-eLicenser you will have to perform a reactivation of Cubase Elements 6 on your new computer then you will be able to update the license from Cubase Elements 6 to Cubase Elements 8.
If you have a USB-eLicenser you need to transfer the license (in your old computer) from the soft-eLicenser to the USB-eLicenser.
Then upgrade the license to Cubase Elements 8.
After that you can install Cubase Elements 8 on your new computer but you will need to connect the USB-eLicenser every time you want to use the software.

Best regards,
GN
by Guillermo
Fri Apr 24, 2015 10:50 am
 
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Re: Changed Workflow After the VCA's?

Hello,

I'm not using VCA cause the channels controlled by VCA are grouped, and in the Project Windows, when you select an instrument which is part of a group connected to a VCA, you automatically select all the Tracks.

This behaviour make me insane.


In Preferences/Editing/Project & MixConsole if you deselect "Sync Selection in Project Window and MixConsole" this won't happen. But then of course selecting a channel in one won't select it in the other under any circumstances. I have it turned off mostly to avoid changing what channel is displayed in an open Edit Channel Settings Window if I select a different channel in the Project Window.

This has now been changed with the Cubase Pro 8.0.20 update. Before, it was set to "selection" as default, now you have the option to disable this or enable it on the "Edit link group settings" button on the mixer. Remove the mark from the selection box and you will be able to select each track individually:

VCA.png

Best regards,
GN
by Guillermo
Fri Jun 05, 2015 9:33 am
 
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Re: Changed Workflow After the VCA's?

Hello,

Not all our issues are on the forums, sometimes it requires to much time to find the corresponding report number and match it to a thread and the other way around. I have moved that thread to the Collected Issues and assign its correct case number.

Thank you for bringing that up.

Best regards,
GN
by Guillermo
Tue Jun 09, 2015 9:51 am
 
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Re: [R-13355]Melodyne plugin crash

Hello,

P.s.

Actually works better in 8.0.2 - now i can remove the plug while cubase is playing.
In 8.01 i had to stop playback or it would not let me remove it..

So, thumbs up from my side.. (Cubase 8.0.2, win7x64, no internet/firewall/antivirus, no cracked-all original.)

Could you please try the following:
It seems that bypass cannot be toggled in the track header, but it can be toggled without problems with the button in the upper left hand corner of the plug-in window.

It seems that the bypass button provided by Cubase when Melodyne is loaded as an insert causes Melodyne to hang, do you have this problem?

Best regards,
GN
by Guillermo
Tue Jun 09, 2015 9:46 am
 
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Re: Screen flashes white on Windows

Hello,

Are there any updates on this being fixed in a future build?

For whatever reason it worked as intended (without flashes) for a short while, and it makes a big difference in usability.

It will be slightly improved on the next maintenance update, but not fixed yet, it has been postponed to later review.

Best regards,
GN
by Guillermo
Wed May 13, 2015 12:29 pm
 
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Re: [BON-12234]Cubase 8 has bad midi jitter

Hello all,

I have confirmed the issue and reported it.

Best regards,
GN
by Guillermo
Fri Jul 24, 2015 9:38 am
 
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Re: License transfer online

Hello,

They have to be physically connected to one computer.

Best regards,
GN
by Guillermo
Tue Aug 04, 2015 11:31 am
 
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Re: USB 3.0 interface, ZOOM UAC-2, drivers, opinions?

Hello,


There are are none right?
Regards 8-)
Why dontcha take a look into their manuals and pictures and see yourself i wonder? :o

This is not a very helpful neither nice thing to post. E.g. Read the manual... specially for your first post.
Perhaps you should read our Terms of Use and the forum etiquette first: http://www.steinberg.net/forums/ucp.php?mode=terms

Next time you can try something like this: ;)

"Here you can find that information: https://www.zoom.co.jp/products/audio-converter/uac-2-usb-30-audio-converter#specs "

Best regards,
GN
by Guillermo
Mon Sep 07, 2015 1:30 pm
 
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Re: [SOLVED]Cubase Pro 8 Upgrade download - what if it doesn

Hello,

Well, that's it downloaded. I needn't have worried - it came in within an hour. Didn't realise my internet was so fast!

I have a question though. I downloaded 8 Pro, although atm i just want to use Pro 7.5 and will move onto 8 some point in the future. I received my licence for Pro 8 via email, can i use this to activate 7.5 (which i have also downloaded)?

Thanks

With the Cubase Pro 8 license you can also run Cubase 7.5.

Best regards,
GN
by Guillermo
Mon Oct 05, 2015 8:22 am
 
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Re: When does cubase 8.5 comes out?

Hello,

2nd December

Please avoid this kind of comments, there hasn't been an official announcement, this is how rumours get started!

And im sure 8.5 will support windows 10. Forcing us to upgrade..

Nobody is forcing you to update your OS, neither your version of Cubase.

My guess is that there will be a free update of Cubase 8 that addresses the Windows 10 incompatibility before Cubase 8.5.

Quite a lot of under the hood features in Win10 regarding midi timing and processor core allocation that can be very useful for music software like Cubase. But leaving other Windows versions behind seems very unlikely.

We do not recommend to update to Windows 10, although you are free to do so as well... but if you experience problems, well we recommended you to stay on your already stable platform.On the other hand, the timing issues mentioned on our website are not caused by us but by Microsoft, they have to fix it, and we are waiting on their update to recommend our users to update to Windows 10.

Microsoft has sent something, yes, but we still need to run some tests.

Best regards,
GN
by Guillermo
Mon Oct 05, 2015 4:05 pm
 
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Re: [SOLVED]Cubase Pro 8 Upgrade download - what if it doesn

Hello,

Thanks for that. Will i need to i stall Pro 8 first or can i just go ahead and install Pro 7.5? Oh, and one last thing - there is a 3.2GB download for Halion Sonic SE alongside the 7.5 download. I don't use Sonic so am i able to use 7.5 without installing this?

No, each Cubase version has a separate installer, you only need to activate the license using the eLicenser Control Center.
If you don't use HALion Sonic you can skip that as well.

Best regards,
GN
by Guillermo
Mon Oct 05, 2015 10:30 am
 
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Re: Cannot access MySteinberg

Hello,

That is the issue, you have two accounts, instead of log-in in to your old account where you had Cubase LE 4 to register your other products, you created a new account, it seems that when you did that you never received the activation email and now you are stock.

Best regards,
GN
by Guillermo
Wed Oct 28, 2015 9:31 am
 
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Re: [SOLVED]Updating from 4>8

Hello,

Then download and install the latest supported version it should be, Version: 6.7.1.8151.
You can download it from the archives: http://www.elicenser.net/en/download_archives.html

Best regards,
GN
by Guillermo
Fri Oct 30, 2015 9:46 am
 
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Re: [BON-14543]Tracks play back in silence until fader is mo

Hello all,

Is any one of you on Mac OS X? It seems to be a Windows only problem I cannot reproduce this on my Mac.
It hasn't been moved to the collected issues because that is a locked forum and we will like to gather more information.

Best regards,
GN
by Guillermo
Fri Oct 30, 2015 11:42 am
 
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Re: Does C 8.5 install alongside C 8 ?

Hello,

shadowfax wrote:Or does it overwrite it please..

cheers, Kevin


Cubase Pro 8.5 is a full installer, it will install alongside and will not overwrite you Cubase Pro 8 installation.

Best regards,
GN
by Guillermo
Mon Dec 07, 2015 12:54 pm
 
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Re: An open plea to Steinberg

Hello everyone,

Just letting you know that we take your feedback seriously: one of the reasons our Marketing Director Frank Simmerlein requested me to post the following:


Dear customers,
Rest assured we carefully monitor the forums but that due to the overwhelming response to last week's 8.5 release while at the same time preparing next week's Cubase 8.0.35 release, we're struggling with the current workload. We will respond with details ASAP and are asking you to bear with us a little longer. Excuse us for not getting back to you any sooner.

Best regards,
Frank Simmerlein

Best regards,
GN
by Guillermo
Wed Dec 09, 2015 11:56 am
 
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Re: An open plea to Steinberg

Hello all,

As some of you have mentioned Steinberg should follow up with a more detailed explanation and we are going to do that.

Since our last post we have had a meeting and created a task force to tackle the above mentioned issues, in this case it will be overseen by our marketing director. We are currently working on a plan, in an unprecedented action, as soon as we have it ready we are going to share it with you and list the steps that are about to follow. At some point we will also request your feedback, we consider this a step forward to improve our communication with our followers, customers and the community.

Once more we thank you all for choosing Steinberg!

Best regards,
GN
by Guillermo
Thu Dec 10, 2015 11:22 am
 
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Open letter to our customers

Dear customers,

Our philosophy is based around the company motto “Creativity First” which drives us to innovate and search for new tools and continue to develop new technologies. Failing to do so would be acting against our core values.

Tending to customer feedback is and always will be one of our top priorities. Although we may occasionally not find the time and resources to post a reply on each and every one of the threads, posts and comments across all community channels, this doesn’t mean we are not reading and listening to our customers’ sentiments. You are passionate about our products and services, and we cherish your continued support.

As we have done in the past, and as you deem necessary once again, we are now collecting your comments and suggestions from which we shall compile a list. We shall share this list with you in January, giving you the opportunity to involve yourself with prioritisation of mentioned points.

The second step will have our engineers assess feasibility of the prioritised list to see which points can be delivered up until the next major update. These will then be shared with you.

As always our paramount focus will be on ensuring stability and usability throughout implementation.

We highly appreciate your confidence in us to live up to our commitment in providing you with only the very best.

Kind regards,
GN
by Guillermo
Tue Dec 15, 2015 12:34 pm
 
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Re: An open plea to Steinberg

Hello all,

Bellow you can find the detailed reply that we promised:

viewtopic.php?f=226&t=89718

Best regards,
GN
by Guillermo
Tue Dec 15, 2015 12:36 pm
 
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Re: An open plea to Steinberg

Hello,

HughH knows exactly about this...releasing a version with non-working MCU. That happened not once, but twice in the past couple years. I'm pretty sure Steinberg knew about non-working MCU prior to it's release, yet they decided to release it...not working.

Please stop speculating about things you don't know, you have been warned several times about it, this is libel and the tone of your posts always flirts with slander. No, we didn't know that the MCU integration was broken, it was not on the QA list for that release. I was the first to report it after Hugh posted it on our forum, since then we have added permanently a controller to the QA studio and this will be tested, so, we learned of our mistake and we will see it doesn't happen again. You make it sound like we are some sort of evil corporation that knowingly dumps contaminant chemicals into the river...

OFF Topic: (sorry about it) Imagine it would happen to you on your household. E.g. Your kid got a couple of "F"s and all the other parents start posting on the school board (in case there is one) I'm pretty sure Gregg hits his kids, I am pretty sure he is never home and never helps them, I am pretty sure he drinks a lot, and so on... how would you feel? Well, that is how we feel, because we do make honest mistakes, but we are proud of our company and our products and it is very upsetting to read that kind of slander, this is your last warning.

We are passionate of what we do and for the same reason we try to do it as best as possible.

Best regards,
GN
by Guillermo
Wed Dec 16, 2015 10:30 am
 
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Re: WTF just happened?!

Hello,

You either have used a clean up utility tool that deleted the called soft-eLicenser or you changed something in your hardware, if you are using a USB-eLicenser that shouldn't affect you.

Open the eLicenser Control Center on your all programs folder and run the maintenance.

Best regards,
GN
by Guillermo
Fri Feb 05, 2016 10:02 am
 
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Re: Worst customer service ever...they'll block you on twitt

Hello,

Hello,

As you may know twitter works in a different way as many other social media outlets where a more relaxed language is used. You got blocked because you kept insulting the company right after you where told that Cubase doesn't have a sampler and the glide function can only be found in HALion 5.

We also informed you that what you where trying to do could also be achieved by setting the pitch bend range for each pad in GSAE and the range is +/- 48 semitones, this is done in the pitch tab in each pad.

And you persisted on spamming our twiter feed using the F word more than several times, you got blocked. We do know that our users would like to have a sort of sampler in Cubase and it is on our Feature Request List, but unfortunately you lost your nerve and lost the etiquette on what started as a friendly interaction.

We know you are a power user for a long time and have defended the company in the past, though we will really be sad to see you leaving but it is at it is. Cubase Pro 8 does not come with a dedicated sampler. You can use Groove Agent 4 but some features like the glide feature is not available and probably will not be implemented in the near future.

Yes, there are other softwares which cost less and do have a sampler, but you can also find many other third parties and free options to achieve what you want.

Threatening to change DAW on a mean to obtain something is not really going to help your cause.

Best regards,
GN .

In other words, SB can mock a customer - but not vice versa.

I don't have a Twitter account, what are you referring to? I find it difficult to imagine a vendor of anything bigger than a local mom-and-Pop sized company mocking a customer.

Thanks -

Nobody should mock anybody and that was clearly not our intention. We have apologised about it.

Best regards,
GN
by Guillermo
Thu Mar 31, 2016 2:37 pm
 
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Re: Cubase Elements 8 score printing problems

Hello,

Please download and install the latest maintenance update for Cubase Elements 8 the Cubase Elements 8.0.40, and see if it solves your problem:

It is not on the list of issues solved but who knows...

http://www.steinberg.net/en/support/downloads/downloads_cubase_elements_8.html

Best regards,
GN
by Guillermo
Thu May 19, 2016 3:45 pm
 
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Re: Cubase Elements 8 score printing problems

Hello,

Have you tried updating the drivers of your graphics card? Do you have Adobe acrobat reader installed in your computer?

Best regards,
GN
by Guillermo
Tue May 24, 2016 9:46 am
 
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Re: Cubase Elements 8 score printing problems

Hello,

Have you tried starting Cubase Elements 8 in safe mode?

Best regards,
GN
by Guillermo
Mon May 23, 2016 11:25 am
 
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Re: Open letter to our customers

Hello all,

UPDATED: Below you can find the link to the thread where the survey was posted back in January and the results of the survey: https://www.steinberg.net/forums/viewtopic.php?f=226&t=91305

Dear customers,

Thank you once again for taking part in our customer survey. As announced, we have investigated and discussed the outcome, which we are happy to publish here.

Please be aware that some of the requests may not have been implemented in the next version increment of Cubase. Rest assured that we’re constantly working on maintaining a good balance between exciting, new features, improved stability, workflow enhancements and fixes to deliver the best overall Cubase experience.

Thank you for taking the time to feed back to us. Stay in touch through our forum and by participating in upcoming surveys, which we regularly announce on forum and social media.

Here now the survey’s Top 5 requests

1. Parameter undo/redo history for MixConsole
2. Enhanced window handling
3. Extend options to import tracks/channels in a project
4. Extend resizing possibilities for the rack zone
5. Basic sampler

Best regards,
GN
by Guillermo
Thu May 26, 2016 2:52 pm
 
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How to report a “BUG” in Cubase

Hello all,

to report a bug with Cubase, please start a new topic in the Cubase Pro 8 | Cubase Artist 8 ‹ Issues ‹ Bug Reports forum . If a bug is confirmed, applies to the below mentioned report rules and is logged by the Steinberg internal defect tracking system, we will move the posting in the Cubase Pro 8 | Cubase Artist 8 ‹ Issues ‹ Collected bugs forum.

In order to make the issue sub-forums better manageable, please follow these easy rules:

1. Before you post a new report, please use the search function to look out for an already existing bug report. Maybe there is already a solution to your issue - if so it is listed in the Cubase Pro 8 | Cubase Artist 8 ‹ Issues ‹ Solved bugs forum . If you find an existing report with the same bug please reply to this thread and confirm the bug instead of creating a new report. Please also make sure to consult the Cubase version history, which includes an issue & solutions subsection. If the bug you are confronted with is already listed there, it is not necessary to re-post.

2. One report should include one bug. If you want to report several bugs, please create separate posts for it.

3. The thread title should reflect a short description of the issue.

4. The post must include steps to reproduce the issue. Here is an example:

1. Create empty project
2. Add an audio track
3. Arm "record-enable" on track
4. Hit record button
-> Result = crash
5. The report must include detailed information about your system, OS, Cubase version used and a listing of any 3rd party plug-in involved.

6. If not mentioned specifically, reports listed here are valid for both Cubase Pro 8 / Cubase Artist 8 and / or operating systems like MAC OS X / PC Windows.[/list]

Please note:
Moderators will look up the issue reports forum in cycles but not on a daily basis and merge reports that do belong together or move reports if they are confirmed or solved. Please avoid extensive usage of "bumping" and putting multiple bugs into one topic, it is hardly manageable to respond to such topics then. The bug should be ideally confirmed by other forum members to exclude a single system glitch.

Issues that are posted into the Cubase 8 General forum instead of the dedicated Bug Report forum or bug reports not complying to the reporting rules, are moved to the Cubase Pro 8 | Cubase Artist 8 ‹ Issues ‹ Miscellaneous Forum

Thank you for choosing our products!
by Guillermo
Thu Jul 21, 2016 3:33 pm
 
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Re: Why the trip outs?

Hello,

Trip outs? ))
I complained about it many times, i was just so happy to see in abelton demo when inserting plugins (their own plugins didn't try 3 party) it just kept playing without any glitches :idea:

in cubase even adding send FX to track with fx track that is already existing in the project it glitches :twisted:

lot of times i record artist and want to add and remove things while recording/playback and mixing.. its one of the things that most bothers me and the clients( of coarse i dont do any changes while recording right now)

hope steinberg sometime will change/improve the audio engine for better "live" performance

Yes, this behaviour is normal, Cubase does not has a gapless audio engine, if you add an insert/FX Cubase will interrupt playback.

It is an epic task for us, its current status is: BACKLOG READY.
And it is definitely on our to do list.

Best regards,
GN
by Guillermo
Tue Aug 09, 2016 1:58 pm
 
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Re: Video playback in CUBASE ELEMENTS

Hello,

Yes, Cubase Elements 8 supports video, but please have in mind that Cubase is not a video editing tool.

Best regards,
GN
by Guillermo
Wed Aug 17, 2016 10:43 am
 
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Re: An open plea to Steinberg

Hello all,

With Autumn here and Dec 2nd approaching, a little thread revival. I was just looking at this Feature Requests thread - https://www.steinberg.net/forums/viewtopic.php?f=228&t=89552 - 7 pages of desperate +1s, and not really a single comment praising the status quo. And not one comment from Steinberg in 9 months.

I truly hope Cubase 9 marks a step change. Off the record I've heard positive things, but there is no indication of it here. There is still zero engagement between the Cubase development team and the users, in stark contrast to even Steinberg's own Cubasis team. The current version has fixed a few of the bugs to be sure, but in terms of all those smaller workflow irritations, a stony silence. Anyone have any reasons to be cheerful that I may have missed?

I have said this probably a 1000 times by now, the fact that sometimes there is no reply does not mean that nobody is reading the threads, please have in mind that the forums are moderated by Steinberg employees on their spare time, and we do not have much... We know you don't like the pop up buttons, hell, I don't like them, does the development team knows that, yes they do!!! We will do something about it, yes we will.

I just wonder how much time and resources went in to Cubasis 2 that could have gone into bug fixs for 8.5?

It does not work that way, the fact that we have different products and different teams and developers does not mean that resources have been taken or could have been used on Cubase, it is like a Steam engine, there is a certain amount of coal that you can throw into the fire, and the Cubase team is always on full steam, there is only one Engine and one rail and one destination. If we have a good release for Cubasis it just means that the developers involve (which only do iOS and Cubasis) are good, period!

+1 from me!

I've used Cubase for a very long time (came from Cool Edit Pro!!) and have always loved it, but it's not been stable for me since 6.5.

I'm now on 8.5 and things are so bad some days that I'm considering going back...,which is a shame because I love the new mixer....but there's nothing worse than being in the flow and then Cubase freezes/crashes/spikes/blips..and pulls you out of the zone and into troubleshooting mode.

My computer has remained the same through all of my upgrades, clean and optimised the best I can, but I'm now in a position where I need to upgrade, but then I see so many people having issues on newer PCs too that I just don't know what to do. Especially when it seems to be on a computer by computer basis :/

Sometimes, I really wish Steinberg would team up with an audio PC (and Mac) company and build a range of systems, low budget to high end, that would be optimised, tuned, stable and awesome - just for running Cubase..

But, anyway..yes...please fix what you can before adding more features. We love Cubase so much!

You should have a look at XI-Machines: http://www.dawplus.com/index.html we work very closely with them, they provided the computer for our studio, and it works great, but all good things come with a price ;)

Watch when my mouse hovers over the parameters in the Inspector on the left hand side. Horrible playhead lag.

https://youtu.be/a2zddmf1S58

Cannot reproduce this on my MacBook Pro not even running Cubase Pro 8.5 on Parallels on Windows 10... this kind of issues are hard to pinpoint because there is no way you can create an easy repro... no repro no bug...

You want to know what is coming in Cubase 9? Well here it is:

Loopmash 3!! Chorpads 4, Hypersonic 2001, a brand new project page with no Key commands, we removed mouse support, so you will have to use Siri or Cortana to get things done, and finally gesture support, so you will have to enable your camera, and use signs, don't worry you will receive a 3000 pages PDF with all the supported gestures 8-) :D

Jokes aside, here is how it is, divide the software in 3 parts: Features that you didn't know that you needed that might or might not be used on your daily workflow. Features requests and the features that could be implemented in time, improvements and fixes.

Best regards,
GN
by Guillermo
Fri Oct 07, 2016 10:27 am
 
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Re: An open plea to Steinberg

Hello all,

To be honest, we have a list of more than 3500 feature request... it is simply to much, and each user has their top feature request list, it is almost imposible to know what and which are really the most wanted needed. Some users will have their wishes come true and some will just have to wait, on the other hand, it is a good thing that we have so many requests, it means we have ideas and features to implement for the next 50 years, or more!

Also, the online forums and communities does not represent the totality of our user base, most experts say, that regarding online communities; 10% of the members generate most of the content and 80% are passive users while the other 10% are moderators and sporadical contributors.

So, what features are included are based on: Yes, the forums and what feedback we gather from here and other online communities, our artists and request from professionals. E.g. Look at the Steinberg Pro sessions that is only a small sample of what happens when we have artists, producers, composers in-house that actually spend time with the developers and we receive direct feedback from them.

Best regards,
GN
by Guillermo
Fri Oct 07, 2016 1:43 pm
 
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Re: [BON-18357] Option to disable new 8.5 window edge pop up

Hello all,

This issue has been CLOSED internally, before you all try to virtually kill me, :? let me explain:

From Marketing, public and beta forum reports and also from other sources inside and outside of Steinberg we finally have the verdict, that the Window Zone Overlay controls in their current form have not been enjoyed by users. Why?

- They can be only found by accident
- They appear at situations where users do not expect them to appear (e.g. in an attempt to resize a window or using scrollbars)
- They are difficult to operate at screen edges, where a 2nd monitor follows and extend the desktop area
In general they have rather contributed to more confusion than serving the need make opening/closing Zones more obvious.

In this context the Window Zone Overlays controls have to be removed.
That is the conclusion, I just cannot tell you when this is going to happen but it will be rather sooner than later.

Best regards,
GN
by Guillermo
Fri Oct 07, 2016 4:16 pm
 
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Re: Buying Cubase Pro 8.5

Hello,

Hello everyone,

This is my first post. I'm considering buying Cubase Pro 8.5 (no previous Steinberg purchases).

In the list of choices for buying/upgrading to Cubase Pro 8.5, I only see the "Upgrade" options as shown in the screenshot I attached.

Would choosing "Upgrade from Cubase Elements, LE, AI, Essential, Studio, SX, SL or Sequel" get me the full version of Cubase Pro 8.5? Like I said, I've never owned a Steinberg product before, so I'm really not sure what the website's asking me to "Upgrade" from exactly... I don't even have a Steinberg account.

Thanks
James

Our online shop is geo targeted, and we do not deliver directly to all countries, if you want to purchase the box version you need to contact your local dealer/distributor.

Best regards,
GN
by Guillermo
Mon Nov 07, 2016 11:23 am
 
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