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Absolute 4 upgrade from various plugins deal

Posted: Fri Jan 25, 2019 11:50 am
by Leonard_A
Over the years I bought most of the absolute plugins and expansion sets individually.
(Groove Agent 5, HALion 6, HALion Sonic 3, Padshop Pro 2, Retrologue 2, Prime Cuts, Neuro Mindset, Future Past Perfect, Colliding World, Metronomic Cinema, Granular Symphonies).

So I don’t have the following plugins and expansions packs.
The Grand 3, Rock essentials, Dark Planet, Hypnotic Dance, Triebwerk, Granular Guitars.

However, to upgrade from my collection to Absolute 4, I will have to pay a full blast of £300. :shock:

So, Steinberg is considering just ONE of my plugins as an option to upgrade. Absolutely unfair to customers who already have more the one plugins and/or expansions packs.

Sort it out, Steinberg. Give us users a better deal to upgrade it. Otherwise, NI Komplete may be the ultimatum path. Sorry

Re: Absolute 4 upgrade from various plugins deal

Posted: Fri Jan 25, 2019 4:15 pm
by Martijn70
Same here please Steinberg serve your loyal customers

Re: Absolute 4 upgrade from various plugins deal

Posted: Fri Jan 25, 2019 7:24 pm
by Niles
Absolute 3 users pay the same price as Groove Agent 4 users, while absolute 4 adds Pad Shop pro 2. What's next..... non Absolute users have to pay €99,- for GA5 update €99,- for Halion 7 €45 for Padshop Pro and €45 Retrologue 3 updates?
Steinberg clearly giving loyal customers who bought the separate plugins the finger!

Re: Absolute 4 upgrade from various plugins deal

Posted: Fri Jan 25, 2019 8:46 pm
by Martijn70
Just checked what I am missing
- Triebwerk
- Update from groove agent 4 to 5
- The grand 3
- Rock essentials (groove agent)
- Granular Guitars
- Hypnotic Dance

So that means that I own most of the content of absolute 4. I would say the more you have the less you have to pay. Something simular as Fabfilter is doing.

Re: Absolute 4 upgrade from various plugins deal

Posted: Fri Jan 25, 2019 9:55 pm
by Leonard_A
Niles wrote:
Fri Jan 25, 2019 7:24 pm
Steinberg clearly giving loyal customers who bought the separate plugins the finger!
Exactly the way I see it.

Re: Absolute 4 upgrade from various plugins deal

Posted: Sat Jan 26, 2019 9:21 am
by StefK
Martijn70 wrote:
Fri Jan 25, 2019 8:46 pm
.. I would say the more you have the less you have to pay. Something similar as Fabfilter is doing.
UAD's model, the more you already own, the more is $offset from the bundle-upgrade..

WAKE UP STEINBERG and respect your long term supporters !

Re: Absolute 4 upgrade from various plugins deal

Posted: Sat Jan 26, 2019 10:07 am
by robw
Has anyone actually asked Steinberg?
I mean, keep assuming they are bad people and abusing them by all means but seriously, why not ask them directly?

Re: Absolute 4 upgrade from various plugins deal

Posted: Sat Jan 26, 2019 11:30 am
by Niles
robw wrote:
Sat Jan 26, 2019 10:07 am
Has anyone actually asked Steinberg?
I mean, keep assuming they are bad people and abusing them by all means but seriously, why not ask them directly?
I was under the impression that I was at the Steinberg forum and Steinberg employees could also chime in here.

Re: Absolute 4 upgrade from various plugins deal

Posted: Sat Jan 26, 2019 5:56 pm
by Martijn70
Long time ago I did send them a mail about this during the time of Absolute 3 but. I also got a reaction back that they did not change a thing about the upgrade, update policy. I was hoping they will change their mind now more people have the same issue

Re: Absolute 4 upgrade from various plugins deal

Posted: Sat Jan 26, 2019 9:01 pm
by robw
Niles wrote:
Sat Jan 26, 2019 11:30 am
I was under the impression that I was at the Steinberg forum and Steinberg employees could also chime in here.
Given your starting point was presumption and accusation, why would anyone from Steinberg respond? They are people too, doing an honest job and producing a great product.

I suggest pre-sales section or a support ticket, and a genuine question. This is a community forum not a formal steinberg sales channel so they don’t respond to everything in this section fo the forum.

Suggest what you think is a fair price, you never know they might just do a deal for you.

Re: Absolute 4 upgrade from various plugins deal

Posted: Sat Jan 26, 2019 10:36 pm
by jaslan
Leonard_A wrote:
Fri Jan 25, 2019 11:50 am
NI Komplete may be the ultimatum path. Sorry
NI Komplete works the same way! There are a couple of individual items you can upgrade from but they don't have upgrade paths from "incomplete" sets of multiple included products. Steinberg has Crossgrades from HALion, HALion Sonic, and Groove Agent. NI has crossgrades from Kontakt, the Orchestral set, one other thing, I think.

Re: Absolute 4 upgrade from various plugins deal

Posted: Sun Jan 27, 2019 1:45 am
by Niles
robw wrote:
Sat Jan 26, 2019 9:01 pm
Given your starting point was presumption and accusation, why would anyone from Steinberg respond? They are people too, doing an honest job and producing a great product.
My comment is directed to the Steinberg company/brand and the sales strategy with these products discussed here. Please don't twist my words as if I attack individuals or am complaining about the overall quality of products.
robw wrote:
Sat Jan 26, 2019 9:01 pm
Suggest what you think is a fair price, you never know they might just do a deal for you.
I already did. The silence is deafening.

Re: Absolute 4 upgrade from various plugins deal

Posted: Sun Jan 27, 2019 5:51 am
by robw
Niles wrote:
Sun Jan 27, 2019 1:45 am
My comment is directed to the Steinberg company/brand and the sales strategy with these products discussed here. Please don't twist my words as if I attack individuals or am complaining about the overall quality of products.
So Steinberg the company has a "finger"?

I will leave you to your excuses and rudeness. I am not surprised you haven't received a reply.

Re: Absolute 4 upgrade from various plugins deal

Posted: Sun Jan 27, 2019 8:37 am
by Niles
robw wrote:
Sun Jan 27, 2019 5:51 am
Niles wrote:
Sun Jan 27, 2019 1:45 am
My comment is directed to the Steinberg company/brand and the sales strategy with these products discussed here. Please don't twist my words as if I attack individuals or am complaining about the overall quality of products.
So Steinberg the company has a "finger"?
Next time I will add "the proverbial..." for you.
robw wrote:
Sun Jan 27, 2019 5:51 am
I will leave you to your excuses and rudeness. I am not surprised you haven't received a reply.
First you twist my words, than you childishly take a figure of speech literally instead of replying on the fact I don't attack individuals, but attack a business decision regarding price structure across the same products sold in a different package. Finally you close with a personal attack saying I'm being rude and making up excuses. I sincerely wonder what you are trying to achieve with that behavior?

Maybe stay on topic and tell us why you think it's good/bad that two types of users (single version users and Absolute users) using the same products pay a different price?