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Why can't Absolut 3 be upgraded to Absolut 4 during the Grace Period?

Posted: Sun Jan 27, 2019 4:47 pm
by xiaomen2
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Re: Why can't Absolut 3 be upgraded to Absolut 4 during the Grace Period?

Posted: Sun Jan 27, 2019 5:23 pm
by jaslan
It’s based on Activation date, not Registration date.
When did you ACTIVATE it?

Re: Why can't Absolut 3 be upgraded to Absolut 4 during the Grace Period?

Posted: Sun Jan 27, 2019 5:44 pm
by xiaomen2
Do I have to wait for a while?

2019.01.15 activation

Re: Why can't Absolut 3 be upgraded to Absolut 4 during the Grace Period?

Posted: Sun Jan 27, 2019 8:12 pm
by -steve-
No, it's instant. As jaslan has asked, what is the date you activated it?

That info should be on this page: https://www.steinberg.net/index.php?id=9073&L=1

Re: Why can't Absolut 3 be upgraded to Absolut 4 during the Grace Period?

Posted: Sun Jan 27, 2019 8:39 pm
by xiaomen2
Activated on January 15 this year.

Re: Why can't Absolut 3 be upgraded to Absolut 4 during the Grace Period?

Posted: Sun Jan 27, 2019 8:46 pm
by -steve-
I don't mean to doubt you, but the activation date is not included the pics you posted. Did you go to the link I posted?

This is a user to user support forum anyway, so no one here can fix this if it needs fixing.

You should write to the store you bought it from- if that was the steinberg website, then the store is:

https://asknet.support-asknet.com/en/support/home

Re: Why can't Absolut 3 be upgraded to Absolut 4 during the Grace Period?

Posted: Sun Jan 27, 2019 10:17 pm
by xiaomen2
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(251.44 KiB) Not downloaded yet

Re: Why can't Absolut 3 be upgraded to Absolut 4 during the Grace Period?

Posted: Sun Jan 27, 2019 10:37 pm
by xiaomen2
Ok, I contact the sales agent.
thank you all

Re: Why can't Absolut 3 be upgraded to Absolut 4 during the Grace Period?

Posted: Sun Jan 27, 2019 11:26 pm
by -steve-
Yes, you're in the grace period. Good luck.

Re: Why can't Absolut 3 be upgraded to Absolut 4 during the Grace Period?

Posted: Mon Jan 28, 2019 2:12 am
by sd1989
i saw this in another thread you need to open the elicenser control center and choose the maintenance option when it opens and it should change to absolute 4

Re: Why can't Absolut 3 be upgraded to Absolut 4 during the Grace Period?

Posted: Mon Jan 28, 2019 3:54 am
by -steve-
Nice catch! Bet that's it.

Re: Why can't Absolut 3 be upgraded to Absolut 4 during the Grace Period?

Posted: Mon Jan 28, 2019 5:39 am
by xiaomen2
This is not the case. I have been maintaining eLicenser since 24th and have tried it on several computers at work (OS10.13.6; Win10). No, so I just want to come here and ask, I don't think I'm the only one in this situation.

Re: Why can't Absolut 3 be upgraded to Absolut 4 during the Grace Period?

Posted: Mon Jan 28, 2019 6:25 am
by xiaomen2
I contacted Steinberg's sales agent and they couldn't tell me what the situation was. Let me send an e-mail to German distributors for inquiries. But I can't find any German e-mail address.

I've been waiting for Absolut4, and I haven't even installed Absolut3. I'm afraid I'll have to uninstall it to install Absolut4. I hate to waste time on all kinds of computer installations.

Re: Why can't Absolut 3 be upgraded to Absolut 4 during the Grace Period?

Posted: Mon Jan 28, 2019 3:11 pm
by jaslan
Most current version of eLCC? If it is not, it may not even know that Absolute 4 exists yet and won't know that there is a Grace Period upgrade available.

Re: Why can't Absolut 3 be upgraded to Absolut 4 during the Grace Period?

Posted: Wed Jan 30, 2019 5:32 pm
by xiaomen2
I upgraded elcc 6.11.5.1245,Still no new authorization.

I will not continue to entangle this problem,I have to have a good New Year.