Steinberg shop won't let me buy them

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JFB
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Steinberg shop won't let me buy them

Post by JFB » Sat Jul 23, 2011 12:17 am

The Steinberg webshop dumps my cart upon confirming my info to purchase saying:

"An error has occured.

A product has been removed from your cart. This may be because:

1. The product is not available in your country.
or

2. It is an educational product, for the purchase of which you need to be approved by Steinberg."

I live in USA. Do I have to buy them from a US dealer?

JFB
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Re: Steinberg shop won't let me buy them

Post by JFB » Sat Jul 23, 2011 11:51 pm

Was able to talk to Asknet AG and they said the shop wasn't properly configured to take the order. Said they'll fix it on Monday.

Glad I have two weeks left on my demo. Love these plugs!

TimoWildenhain
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Re: Steinberg shop won't let me buy them

Post by TimoWildenhain » Mon Jul 25, 2011 11:59 am

JFB wrote:Was able to talk to Asknet AG and they said the shop wasn't properly configured to take the order. Said they'll fix it on Monday.

Glad I have two weeks left on my demo. Love these plugs!
Hi JFB,

I'm sorry for the problems with the Online Shop. This should really be only temporary.

Thanks,
Timo
Timo Wildenhain - Head of Business Unit
Professional Audio Unit
Steinberg Media Technologies GmbH
Hamburg, Germany
Checkout Steinberg on YouTube, Twitter, Facebook and MySpace!

JFB
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Re: Steinberg shop won't let me buy them

Post by JFB » Mon Jul 25, 2011 11:11 pm

Hi Timo-

I tried again and it still doesn't work for U.S. customers. I talked to Asknet again and this time was told that Steinberg has to fix the webshop to make it possible for U.S. customers to buy.

I hope they can fix this before my demo runs out on Aug 9th.

neilwilkes
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Re: Steinberg shop won't let me buy them

Post by neilwilkes » Fri Jul 29, 2011 9:13 am

JFB wrote:Hi Timo-

I tried again and it still doesn't work for U.S. customers. I talked to Asknet again and this time was told that Steinberg has to fix the webshop to make it possible for U.S. customers to buy.

I hope they can fix this before my demo runs out on Aug 9th.
Serious bummer! Sounds like a good candidate for a freebie - after all, if they will not take your money.......
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