getting a new license

Sorry, still no idea. But have you seen this :

It has this big warning though:
"Important! Only use the special installer if you cannot proceed the activation due to a missing Soft-eLicenser! The eLC Installation Helper will delete an existing Soft-eLicenser and all contained licenses without recall! "

EDIT:
more articles:
https://www.steinberg.net/nc/en/support/knowledgebase_new/show_details/kb_show/the-elicenser-control-center-cannot-connect-to-the-internet.html?tx_p77sbknowledgebase_pi1[keyword_search]=eLicenser