Nuendo 5.5 activation code issue resolved

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blackmatrox007
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Re: Nuendo 5.5 activation code issue resolved

Post by blackmatrox007 » Thu Oct 20, 2011 12:18 pm

Hi,
Just thought i would mention that we registered 17 USB licences on Classroom PC's within an hour and a half this morning fairly seamlessly, albeit coinciding with a newly released E-Licenser update which our PC's insisted upon being installed! Unfortunately the Edit/copy elicenser number does not work on the new elicencer, which would have speeded things up and been more accurate in registration. Which begs the question, does it matter which licence number (USB/Soft) you use?
Also as you stated the N5.5 license code was there immediately, which was much appreciated for 17 copies.
Regards,
John

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Re: Nuendo 5.5 activation code issue resolved

Post by Guest » Thu Oct 20, 2011 3:23 pm

Yes, Nuendo 5.5 needs a newer eLicenser Control Center to recognize the new license.
We know that there is still much room for improvement when it comes to license handling and we have this on our list. Thanks for your feedback!

Schottlandru
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Re: Nuendo 5.5 activation code issue resolved

Post by Schottlandru » Wed Oct 26, 2011 11:45 pm

blackmatrox007 wrote:Hi,
Just thought i would mention that we registered 17 USB licences on Classroom PC's within an hour and a half this morning fairly seamlessly, albeit coinciding with a newly released E-Licenser update which our PC's insisted upon being installed! Unfortunately the Edit/copy elicenser number does not work on the new elicencer, which would have speeded things up and been more accurate in registration. Which begs the question, does it matter which licence number (USB/Soft) you use?
Also as you stated the N5.5 license code was there immediately, which was much appreciated for 17 copies.
Regards,
John
I've just registered my N5 update and am waiting for the 5.5 code - will check to see if it's there in the morning, but is there any news on the automatic server issue?

Lempereur1
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Re: Nuendo 5.5 activation code issue resolved

Post by Lempereur1 » Sat Oct 29, 2011 8:18 am

I upgraded to Nuendo 5 two days ago and still do not have the N 5.5 upgrade activation codes in my account.

Do I have to email someone to get them?

Thanks,
Lempereur1

Ironman
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Re: Nuendo 5.5 activation code issue resolved

Post by Ironman » Wed Nov 09, 2011 8:40 pm

I am also waiting for over three days now for the activation licence for 5.5 and 5.5 NEK.
Support Mails haven't been answered yet either :(
Since I already installed 5.5, I have to wait for the licence to keep going on with my work.
Could please hurry up a little bit at Steinberg.
Best regards

Stefan

ottomo
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Re: Nuendo 5.5 activation code issue resolved

Post by ottomo » Wed Nov 09, 2011 8:44 pm

Same thing here...i upgraded to n5 a few days ago as i have a lot of multitrack editing to do and id appreciate the codes asap as itll be much much easier with 5.5...please hurry up steinberg!

Thanx

Nik
Workstation:i7 3 Ghz CPU, Gigabyte Z97, 32Gig RAM, System Drive 256 Gig SSD.
Software: Win10 latest vesrion 64Bit, Cubase 9.5, NI Komplete, Softube Console 1,Slate Digital,Soundtoys and a few more
Interface: RME HDSP Raydat with SSL Alphalink converters. Audient ID14(other system)
Controleers: Avid Artist Mix/Transport, Softube Console 1, Steinberg CC121 Controller, Steinberd CMC contorllers, IOS Metagrid

digitalworkshop
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Re: Nuendo 5.5 activation code issue resolved

Post by digitalworkshop » Wed Nov 16, 2011 3:41 pm

Hi,

I'm also waiting for a 5.5 code to come through to MySteinberg account. I registered / activated Nuendo 5 on 12 Nov and it's now the 16th... any help with this would be hugely appreciated.

Thanks,
Sean.

lorenzodalri
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Re: Nuendo 5.5 activation code issue resolved

Post by lorenzodalri » Thu Nov 24, 2011 11:53 am

Same problem here.
I've updated to N5.5, no activation code received.
Even the registering procedure, seems to fail....
I suppose I have to register the product again, going from V4 to V5, but it's not working.
Still no reply the day after submitting the problem to the support team....

I have to say that I wasn't aware of this problem at the moment I've purchased the upgrade to N5, and I would have probably done it anyway.

But let me say that having these kind of problems in 2011 is a total FAILURE, totally unacceptable.
What kind of product is this ???????

Not to mention tha fact that we're forced to buy a boxed product (waste of time, paper and plastic) just to donwload a bigger package from the (v5.5) some 20 minutes later .... TOTAL NON-SENSE

Hey steinberg ?????????????
"Leading in post native" ?
Please....

Sorry for the rant... but this is really too much...

Guest

Re: Nuendo 5.5 activation code issue resolved

Post by Guest » Thu Nov 24, 2011 3:02 pm

lorenzodalri wrote:Same problem here.
I've updated to N5.5, no activation code received.
Even the registering procedure, seems to fail....
I suppose I have to register the product again, going from V4 to V5, but it's not working.
Still no reply the day after submitting the problem to the support team....

I have to say that I wasn't aware of this problem at the moment I've purchased the upgrade to N5, and I would have probably done it anyway.

But let me say that having these kind of problems in 2011 is a total FAILURE, totally unacceptable.
What kind of product is this ???????

Not to mention tha fact that we're forced to buy a boxed product (waste of time, paper and plastic) just to donwload a bigger package from the (v5.5) some 20 minutes later .... TOTAL NON-SENSE

Hey steinberg ?????????????
"Leading in post native" ?
Please....

Sorry for the rant... but this is really too much...
First, I agree that after the registration an activation code should be issued immediately. Due to several reasons, this is not working as we had hoped. Sorry for that!
You registered your Nuendo 5 license last night and I think that you will receive a code today.

Guest

Re: Nuendo 5.5 activation code issue resolved

Post by Guest » Thu Nov 24, 2011 3:33 pm

@ lorenzodalri

BTW did you get a confirmation email that your request has reached us? I am asking because I cannot find an email from you in our inbox.

@all

Please accept up to 48 hours for the code delivery.

lorenzodalri
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Re: Nuendo 5.5 activation code issue resolved

Post by lorenzodalri » Fri Nov 25, 2011 9:04 pm

@EdDoll

First of all tanx for answering.
In fact I haven't received any confirmation email about my support request, even though I've clicked on the "submit" button, and I guess that this should be just enough...no ?

I've received the activation code for the 5.5 version and it seems to work fine, everything ok.

Again, sorry for the rant, but please accept a suggestion from a client:

- no boxed product ever again: if it was a downloadable product, I would have bought it months ago, and it's too important not to waste plastic and paper for a box that has NO USE at all.
I repeat: NO USE at all.
There's plenty of companies protecting products in viable digital ways, and it seems to me that this trick-of-the-box doesn't keeps nuendo away from piracy at all....

- glad you think that a 48 hour delay is not the way to go for activation codes, hope you can fix it asap, for the happiness of everybody.

Cheers

L



-

Guest

Re: Nuendo 5.5 activation code issue resolved

Post by Guest » Mon Nov 28, 2011 9:44 am

Good to know that it works now!

Regarding the boxed products, I can only say that there is still a strong demand for boxed products and printed manuals but we will of course continue to offer more products as downloads in the future.

I sent a PM on that missing support request to you.

ourhousepro
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Re: Nuendo 5.5 activation code issue resolved

Post by ourhousepro » Tue Nov 29, 2011 3:08 pm

Obviously the "activation code" issue is NOT RESOLVED! We registered our Nuendo 5 "box product" on 11/26/2011 and still haven't received the 5.5 "activation codes." We sent an inquiry to The Steinberg Support Group and received this stock answer:

"Hello,

I noticed that you are registered for Nuendo 5 and the NEK 5 in your My Steinberg account. At this point, you will need to follow the instructions at this link and you will get 5.5 activation codes for Nuendo and the NEK:

http://www.steinberg.net/en/products/nu ... pdate.html

Thanks,
Brad
Steinberg Support"

Brad didn't bother to even check to see if our 5.5 activation codes were in our account or he would have known that we could not get the upgrade. We have been users of Nuendo since version 1 and this is pretty poor service for a company that wants to compete with Pro Tools.

Disappointed USER

Guest

Re: Nuendo 5.5 activation code issue resolved

Post by Guest » Tue Nov 29, 2011 4:03 pm

Sorry for that! Please have a look at your account. The activation codes should be there now.

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ffg
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Re: Nuendo 5.5 activation code issue resolved

Post by ffg » Thu Dec 01, 2011 5:42 pm

Hi ED

I have today activated my copy of N5 and have v5.1 installed activated and working. I have now downloaded N5.5 and am downloadng the NEK 5.5.

Version N5 is shown as registered in MySteinberg

Do I have to do anything else to receive the 5.5 activation codes, or do they arrive in MySteinberg automatically? It's not very clear...

thanks
best wishes

David

I'm going to to let the situation mature...

Nuendo 8.3
Cubase 9.5
MacPro 3.3 6-core OSX 10.12
Macbook Pro OSX 10.14
RME Fireface 802
RME Fireface 800

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Fredo
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Re: Nuendo 5.5 activation code issue resolved

Post by Fredo » Thu Dec 01, 2011 5:58 pm

They should arrive automatically in your MySteinberg account.
Usually it takes 48 hours.


Fredo

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ffg
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Re: Nuendo 5.5 activation code issue resolved

Post by ffg » Thu Dec 01, 2011 6:07 pm

Thanks Fredo.
best wishes

David

I'm going to to let the situation mature...

Nuendo 8.3
Cubase 9.5
MacPro 3.3 6-core OSX 10.12
Macbook Pro OSX 10.14
RME Fireface 802
RME Fireface 800

Uplift Productions
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Re: Nuendo 5.5 activation code issue resolved

Post by Uplift Productions » Mon Dec 05, 2011 12:08 am

offically 48 hours and no 5.5 license for me.....when should I expect it?

Guest

Re: Nuendo 5.5 activation code issue resolved

Post by Guest » Mon Dec 05, 2011 10:40 am

You should have your license now!

Uplift Productions
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Re: Nuendo 5.5 activation code issue resolved

Post by Uplift Productions » Mon Dec 05, 2011 8:08 pm

Got it, thanks.

Guest

Re: Nuendo 5.5 activation code issue resolved

Post by Guest » Tue Dec 06, 2011 8:25 am

BTW, if you really need to have the Nuendo 5.5 activation code immediately, there is a workaround for that.
At the moment, all newly registered Nuendo 5 USB-eLicensers get a Nuendo 5.5 activation code right away. It's only the already registered USB-eLicensers that take longer.
So, if you delete the USB-eLicenser from your account and register it again, you should get your activation code automatically.

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ffg
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Re: Nuendo 5.5 activation code issue resolved

Post by ffg » Tue Dec 06, 2011 10:32 am

EdDoll wrote:BTW, if you really need to have the Nuendo 5.5 activation code immediately, there is a workaround for that.
At the moment, all newly registered Nuendo 5 USB-eLicensers get a Nuendo 5.5 activation code right away. It's only the already registered USB-eLicensers that take longer.
So, if you delete the USB-eLicenser from your account and register it again, you should get your activation code automatically.

I bought and registered the N5 upgrade last week, downloaded N5.5, installed and registered it - that was on 1st December. I'm still waiting for my Activation code and would appreciate it asap please.
best wishes

David

I'm going to to let the situation mature...

Nuendo 8.3
Cubase 9.5
MacPro 3.3 6-core OSX 10.12
Macbook Pro OSX 10.14
RME Fireface 802
RME Fireface 800

thascandalousdj
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Re: Nuendo 5.5 activation code issue resolved

Post by thascandalousdj » Thu Dec 22, 2011 5:23 am

I am also waiting for NEK 5.5 update code to appear
motif007

nefferson
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Re: Nuendo 5.5 activation code issue resolved

Post by nefferson » Sat Jan 07, 2012 12:54 am

I´m still waiting for my activation, it´s been 3 days now, what can I do?

Thanks

D
N 8.3 NEK, MacBookPro 2.8 Intel Core i7, 8GB Ram, OS 10.11.6 - MacPro Quad'Core 2.4 Intel, 8GB Ram - RME UCX - Altiverb 7 - Waves Silver - T-RackS3 - Slate Full Bundle - Hafler, Genelec, StudioLab, HD 600, Focal Spirit, Sonarworks
Caracas, Venezuela

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Re: Nuendo 5.5 activation code issue resolved

Post by Guest » Mon Jan 09, 2012 10:22 am

nefferson wrote:I´m still waiting for my activation, it´s been 3 days now, what can I do?

Thanks

D
There are two unused Nuendo 5.5 and NEK 5.5 activation code waiting in your MySteinberg account since August.
You should use them first.

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