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Nuendo 5.5 activation code issue resolved

Posted: Fri Aug 05, 2011 8:21 pm
by TimoWildenhain
Dear Nuendo 5 customer,

Thank you very much for your patience regarding the stop of the activation code distribution for Nuendo 5.5, which we announced a few days ago.

We would like to inform you that, as of now, the stop of the activation code distribution has been cancelled and that we shall re-start disseminating new activation codes for Nuendo 5.5 to those who register Nuendo starting from today.

Please note the following:
Although the distribution stop has been revoked, the activation codes for Nuendo 5.5 / NEK 5.5 are distributed to the MySteinberg accounts with a delay of 2 working days. This means that the next distribution wave of activation codes will take place on Monday, August 8th in the morning hours. From mid of next week, we will be able to reduce the delay to a couple of hours.

Activation codes will solely be displayed in your MySteinberg account. Please copy the activation code(s) for the Nuendo 5.5 / NEK 5.5 update (if applicable) and enter them, as usual, in the eLicenser Control Center in order to receive the Nuendo 5.5 / NEK 5.5 (if applicable) license. Thank you for your understanding and we apologize again for any inconvenience this may have caused.

If you still notice problems, please contact our support team. Thanks.

We hope you enjoy the new features of Nuendo 5.5!

Thanks,
Timo

Re: Nuendo 5.5 activation code issue resolved

Posted: Mon Aug 08, 2011 4:38 am
by Comet
Thank you Timo. :D

Re: Nuendo 5.5 activation code issue resolved

Posted: Mon Aug 08, 2011 7:05 pm
by Lexicondonn
Sorry, guess I missed this...Are we to uninstall V 5.1? I'm getting a loopmash crash when trying to open the new 5.5

Windows 7 pro
thanks

Re: Nuendo 5.5 activation code issue resolved

Posted: Mon Aug 08, 2011 7:12 pm
by Fredo
Lexicondonn wrote: I'm getting a loopmash crash when trying to open the new 5.5
Be sure to update your eLicenser driver.

Fredo

Re: Nuendo 5.5 activation code issue resolved

Posted: Mon Aug 08, 2011 11:10 pm
by BigBruce
It's been a few days since I registered. Exactly where in MySteinberg would I expect to find the N5.5 activation codes?

Re: Nuendo 5.5 activation code issue resolved

Posted: Tue Aug 09, 2011 6:55 am
by Fredo
BigBruce wrote:It's been a few days since I registered. Exactly where in MySteinberg would I expect to find the N5.5 activation codes?
Please send a mail to support.

Fredo

Re: Nuendo 5.5 activation code issue resolved

Posted: Tue Aug 09, 2011 11:16 pm
by Dave Cooper
I too haven't got codes for 5.5 and the Nek and when I go to the "Support request form" in my steinberg all I get is the address for yamaha in Australia, Im not in the mood to write and send a letter. Can I just get an email address?

Dave

Re: Nuendo 5.5 activation code issue resolved

Posted: Wed Aug 10, 2011 5:29 am
by ktyjyj
Hello,, Hi..I'm nuendo user..v5.1.. I Have download 5.5 nuendo Updater

from steinberg home few days ago..

but i can not find my activation code in my steinberg Account page..

please ..send my activation code to my e-mail.or Show my steinberg start page..

please .. Help Me..

Re: Nuendo 5.5 activation code issue resolved

Posted: Wed Aug 10, 2011 7:26 am
by Fredo
Please send a mail to Hamburg support.

Fredo

Re: Nuendo 5.5 activation code issue resolved

Posted: Wed Aug 10, 2011 7:49 am
by Dave Cooper
Fredo wrote:Please send a mail to Hamburg support.
Sure, would be happy to if I could find an email address someplace. Every 'support' link I follow sends me back to here:
http://www.steinberg.net/en/support/sup ... ntact.html
Which is completly useless.

Dave

Re: Nuendo 5.5 activation code issue resolved

Posted: Wed Aug 10, 2011 8:00 am
by Fredo
It's in your "MySteinberg" account.
On the left side, named "Support".

Fredo

Re: Nuendo 5.5 activation code issue resolved

Posted: Wed Aug 10, 2011 8:04 am
by ktyjyj
Fredo wrote:Please send a mail to Hamburg support.

Fredo
Thank you Fredo..
i sent mail to Hamburg Support Team... to Chris Beuermann..
with my eMail Address.

and i"m Waiting..

Thank You^^

Re: Nuendo 5.5 activation code issue resolved

Posted: Wed Aug 10, 2011 8:18 am
by Guest
ktyjyj and Dave Cooper, we are going to add the Nuendo 5.5 activation code to your account within the next hour. Once you have logged in to your MySteinberg then, you will see the new activation codes.

Re: Nuendo 5.5 activation code issue resolved

Posted: Wed Aug 10, 2011 8:36 am
by Dave Cooper
Thanks heaps, got the NEK code just need the Nuendo one.

And I'm still not sure where I should see the Hamburg support email address, No where under 'Support' in my steinberg do I get an email address. Under 'support' I have the 'Support Request Form' (aswell as knowlesge base and forum) which just takes me to a page with yamaha australias snail mail address and a link to their website.

Dave

Re: Nuendo 5.5 activation code issue resolved

Posted: Wed Aug 10, 2011 7:41 pm
by ktyjyj
EdDoll wrote:ktyjyj and Dave Cooper, we are going to add the Nuendo 5.5 activation code to your account within the next hour. Once you have logged in to your MySteinberg then, you will see the new activation codes.
Thank You ! EdDoll.
I Solved Problem.
Now, I can see My Activation Code in my SteinbergAccount Page^^

I Appreciate Your Concern.. Thank You..

GoodBy.

Re: Nuendo 5.5 activation code issue resolved

Posted: Wed Aug 10, 2011 8:57 pm
by Dave Cooper
Thanks for the code for the NEK but I still dont have a code for Nuendo......

Dave

Re: Nuendo 5.5 activation code issue resolved

Posted: Thu Aug 11, 2011 2:35 am
by Dave Cooper
Great Nek all updated, cant use it without the nuendo code.........................

Re: Nuendo 5.5 activation code issue resolved

Posted: Thu Aug 11, 2011 9:11 am
by Guest
Dave Cooper wrote:Thanks heaps, got the NEK code just need the Nuendo one.

And I'm still not sure where I should see the Hamburg support email address, No where under 'Support' in my steinberg do I get an email address. Under 'support' I have the 'Support Request Form' (aswell as knowlesge base and forum) which just takes me to a page with yamaha australias snail mail address and a link to their website.

Dave
As you live in Australia, Yamaha is responsible for support. You can find it on this page at the bottom:
http://au.yamaha.com/en/support/

Regarding the Nuendo 5.5 code, I can see that a code has been delivered. If you still do not see it within your account, could you please send me a screenshot of the MySteinberg page with the received activation codes?
I am going to send you the code we delivered as a PM as well.

Re: Nuendo 5.5 activation code issue resolved

Posted: Thu Aug 11, 2011 10:30 am
by Dave Cooper
I thought I must have put the worng country in my profile but its correct, seems 'My Steinberg' doesn't know the difference between Australia and New Zealand. :)

Re: Nuendo 5.5 activation code issue resolved

Posted: Thu Aug 11, 2011 10:41 am
by Guest
No, because in both cases Yamaha Australia is responsible for you. There is no dedicated suport in New Zealand.

Re: Nuendo 5.5 activation code issue resolved

Posted: Fri Aug 12, 2011 12:43 pm
by orbitalvox
How long does it now take for 5.5 keys to appear in mysteinberg?
We have 3 n5's, got 2 keys from initial waves, but third nuendo5 hasn't got an upg key yet.
elicencer was registered 2 days ago.

Re: Nuendo 5.5 activation code issue resolved

Posted: Fri Aug 12, 2011 1:08 pm
by Guest
You have just received another activation code. Please check your account!

Re: Nuendo 5.5 activation code issue resolved

Posted: Wed Aug 17, 2011 2:31 am
by Driftwood
I've registered multiple copies of Nuendo 5 in order to update to 5.5.
I understand their were some issues with licence distribution, but I read here they have been resolved.

I've waited over 48 hours for multiple activation code to appear.
Are their still errors in the system?
Can I use the one activation code on my MySteinberg account to update all the copies of Nuendo 5.5 I have registered?

Re: Nuendo 5.5 activation code issue resolved

Posted: Wed Aug 17, 2011 8:34 am
by Guest
Please have a look at your account. We have stored two Nuendo 5.5 activation codes for you.
The issues is resolved but we haven't enabled the automatic code distribution again so far. But this should happen soon.
I am sorry for this inconvenience!

Re: Nuendo 5.5 activation code issue resolved

Posted: Wed Aug 17, 2011 6:27 pm
by Christian van Caine
I too would really want a code for the N5.5! I registered my licenses a little less than a week ago (has had N4 for years and bought N5 about a week after release, but frankly forgot about registering at the time).

And I wonder, I'm totally dependent on being able to switch between N4 and N5, will the 5.5 code still be valid for previous versions? Switching to all N5 right now would demand a total change of my video monitor-system, both for the studio and my foley/ADR-systems, and I seriously can't afford that right now...