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5.1.1 update won't install on XP

Posted: Tue Feb 08, 2011 2:30 am
by RazorsEdge
Downloaded the 5.1.1 update and tried to install. After a loading screen completed, got a error message box saying it had encountered a error trying to open the exe file. Figuring I might have had the file corrupt during download, I downloaded the update again (7pm CST). Same result. I saw someone else was having problems installing on Windows 7, but since I'm on Windows XP I would open a new topic.

Re: 5.1.1 update won't install on XP

Posted: Tue Feb 08, 2011 9:59 am
by Guest
Please uninstall Nuendo, reinstall from DVD and use the update to 5.1.1 with no other updates in between.

Re: 5.1.1 update won't install on XP

Posted: Tue Feb 08, 2011 1:46 pm
by Paul Baekelandt
This must be a joke - right ?

Re: 5.1.1 update won't install on XP

Posted: Tue Feb 08, 2011 2:24 pm
by Woodcrest Studio
Paul Baekelandt wrote:This must be a joke - right ?
Well, XP isn't officially supported... so, probably not.

Re: 5.1.1 update won't install on XP

Posted: Tue Feb 08, 2011 2:27 pm
by riwe
Paul Baekelandt wrote:This must be a joke - right ?
+1

Re: 5.1.1 update won't install on XP

Posted: Tue Feb 08, 2011 2:32 pm
by Guest
Okay guys, the only joke I see here are two people not being able to add some value to this topic but still feel the need to post. If you don't have anything to say, just don't! Thank you!

Re: 5.1.1 update won't install on XP

Posted: Tue Feb 08, 2011 2:49 pm
by riwe
EdDoll wrote:Okay guys, the only joke I see here are two people not being able to add some value to this topic but still feel the need to post. If you don't have anything to say, just don't! Thank you!
If you would read the other threads you would see, that we aren't the only ones...

Re: 5.1.1 update won't install on XP

Posted: Tue Feb 08, 2011 2:51 pm
by Paul Baekelandt
Woodcrest Studio wrote: Well, XP isn't officially supported... so, probably not.
From the Steinberg site :
Minimum System Requirements of Nuendo 5
The system requirements state the minimal specification your computer must have to be able to use the software.

Supported operating systems: Windows XP SP2 (32-bit), Windows Vista and Windows 7

Re: 5.1.1 update won't install on XP

Posted: Tue Feb 08, 2011 3:23 pm
by RazorsEdge
XP is supported. Says so on page 12 of the N5 operational manual. And when you go to the site to download the 5.1.1 update, just above the update link it also says XP, Vista, and 7.

Thanks for your reply EdDoll. I have to admit I'm a little disappointed in the answer though. I've done every update on every version from N3 on up without any problems. And seeing how others are also having problems with the update I have to wonder if a update (with a better working installer) might be possible. I ask since we're a commercial studio and the thought of uninstalling (and having to move preferences, plugins, etc. out, then back again) doesn't look like fun.

If we stay at 5.1.0, will we encounter the same problem with future updates (say a 5.5)? I ask because your reply makes me think something is wrong with the 5.1.0 update.

Re: 5.1.1 update won't install on XP

Posted: Tue Feb 08, 2011 4:31 pm
by Woodcrest Studio
Paul Baekelandt wrote:
Woodcrest Studio wrote: Well, XP isn't officially supported... so, probably not.
From the Steinberg site :
Minimum System Requirements of Nuendo 5
The system requirements state the minimal specification your computer must have to be able to use the software.

Supported operating systems: Windows XP SP2 (32-bit), Windows Vista and Windows 7

oops... I suppose it is only Cubase that is W7.. :)

Re: 5.1.1 update won't install on XP

Posted: Tue Feb 08, 2011 6:19 pm
by psvennevig
Paul Baekelandt wrote:This must be a joke - right ?
Sometimes Windows Installer breaks its own installs. Steinberg installs suffer by this sometimes, sometimes other.

By uninstalling N5, then reinstall from DVD, then apply 5.1.1 you won't lose any settings or plugs.
So the whole procedure will only take you about 20 minutes.

Just go to add/remove programs, uninstall, then reinstall.

I think it is sad that this happened once again with this update, but it isn't only Steinberg to blame.
Using the Windows Installer is about the only way to support proper installs in Win Vista / Win7.

Non of this applies to the Mac, and there you can overwrite with any installer.

P

Re: 5.1.1 update won't install on XP

Posted: Tue Feb 08, 2011 6:41 pm
by Paul Baekelandt
OK - fair enough.
I did manage to install the update with the individual installer as forum member blob suggested.
It was the combination of the 5 (32-64-NEK-eLicenser) installers that doesn't work.

Greetings,
Paul

Re: 5.1.1 update won't install on XP

Posted: Tue Feb 08, 2011 7:21 pm
by RazorsEdge
Thanks to everyone for trying to help. I may not be a genius on computer, but every time I've uninstalled a program it has removed all folders and the directory for that program (which means I lose my N5 settings, prefs, etc. unless I spend extra time backing them up). But I still want to know (from a Steinberg rep) if I don't update to 5.1.1 will it mess up future updates (I ask because in the 5.1.1 readme it points out updating from 5.1.0 as the way to do it ... which isn't working here).

Paul, I looked at the option you mentioned. I'm not sure how to use it. Could you explain the steps you used? Thanks.

Re: 5.1.1 update won't install on XP

Posted: Tue Feb 08, 2011 8:52 pm
by Kid Dropper Sound
Just want to add a little perspective.

Sh*t happens sometimes. and it could be way worse.

When I upgrade from protools 7.4 to PT8, I followed all the instructions, double checked as I always do etc. At the end of the installation, computer requires a restart...

And that computer never started again. even with a fresh install of xp, it never played nice with my digi hardware again.

I moved to win7 and so far so good. (no issues with 5.1.1 installation, 32 and 64 installed as expected)

So while updates and patches not going as expected sucks, just consider the alternitive. Nuendo is a Post production Ferrari. It's delicate and will get you chicks.
Just saying

Re: 5.1.1 update won't install on XP

Posted: Tue Feb 08, 2011 9:47 pm
by Marsman
Regarding XP...

To say it with the words of my favourite archeologist:

"That belongs in a museum!"

Re: 5.1.1 update won't install on XP

Posted: Tue Feb 08, 2011 10:51 pm
by RazorsEdge
I've got perspective in spades. Stuff happens (especially when computers are involved). And I too have a favorite saying regarding XP:

"If it ain't broke, don't fix it" :D

Just trying to ask a simple question of a Steinberg rep.

Re: 5.1.1 update won't install on XP

Posted: Wed Feb 09, 2011 8:16 am
by Guest
RazorsEdge wrote:
If we stay at 5.1.0, will we encounter the same problem with future updates (say a 5.5)? I ask because your reply makes me think something is wrong with the 5.1.0 update.
There's nothing wrong with the updates as it has worked flawlessly on almost all systems so far. It's just that those things can happen due to whatever circumstances and doing a reinstallation usually helps.
I think that a 5.5 update installer will cover all previous versions so updating from 5.1 should be possible too.

Re: 5.1.1 update won't install on XP

Posted: Wed Feb 09, 2011 10:38 am
by Rustami
Hello guys!

Although I understand your frustration about installer, I can't get what is so wrong with Ed suggestion about reinstalling from dvd.... Will take about 15 minutes... Lesser then waiting for another solution.

Re: 5.1.1 update won't install on XP

Posted: Wed Feb 09, 2011 11:05 am
by psvennevig
Rustami wrote:Hello guys!

Although I understand your frustration about installer, I can't get what is so wrong with Ed suggestion about reinstalling from dvd.... Will take about 15 minutes... Lesser then waiting for another solution.
Agreed! The problem (as I said) is mostly windows installer. A simple reinstall from DVD fixes this.

P

Re: 5.1.1 update won't install on XP

Posted: Wed Feb 09, 2011 2:24 pm
by RazorsEdge
Thanks for responding EdDoll.

As for the previous two posts, our problem ( and wanting info from Steinberg so we can make an informed decision) seems to bothering you much more than us. We're a commercial studio. Any down time costs us money from lost sessions and client good will. Unfortunately, too many times "a simple 15 minute" solution has not gone the way it should have (I remember us doing a Microsoft recommended update from SP2 to SP3 ... result was BSOD and unable to reboot system ... had to call in a tech & cancel sessions). I understand you're trying to help. But one thing I hate about forums is when someone goes on a forum asking the company for advice so they can make an informed decision and then are given a hard time by other forum members because they don't want to do it the way those forum members want. I respect your POV ... please respect ours.

Re: 5.1.1 update won't install on XP

Posted: Wed Feb 09, 2011 2:31 pm
by psvennevig
RazorsEdge wrote:Thanks for responding EdDoll.

As for the previous two posts, our problem ( and wanting info from Steinberg so we can make an informed decision) seems to bothering you much more than us. We're a commercial studio. Any down time costs us money from lost sessions and client good will. Unfortunately, too many times "a simple 15 minute" solution has not gone the way it should have (I remember us doing a Microsoft recommended update from SP2 to SP3 ... result was BSOD and unable to reboot system ... had to call in a tech & cancel sessions). I understand you're trying to help. But one thing I hate about forums is when someone goes on a forum asking the company for advice so they can make an informed decision and then are given a hard time by other forum members because they don't want to do it the way those forum members want. I respect your POV ... please respect ours.
Of course I respect your POV.
But with your arguments you shouldn't do the upgrade in a time critical project any way.
Still in the same arguments, there isn't any difference risk wise to reinstall N5 from DVD compared to just applying the update. Windows Installer is running the circus in both scenarios, and both are as likely to fail as any.

However, I do agree that Steinberg shouldn't put out updates that have problems installing.
If it is a problem, drop the Windows Installer and use another mean of installing.
In OSX it is a bliss, but the bad side is that the actual updates increase in size.

Pål

Re: 5.1.1 update won't install on XP

Posted: Wed Feb 09, 2011 2:54 pm
by RazorsEdge
Hi Pal,

"But with your arguments you shouldn't do the upgrade in a time critical project any way."

Really? Been dealing with computers for many years. Already knew that. Each of our clients views their project as "time critical". So there is no slow time. Again, you seem to disagree with our decision making. That's fine. But it is our decision to make.

Re: 5.1.1 update won't install on XP

Posted: Wed Feb 09, 2011 3:49 pm
by Woodcrest Studio
I feel ya, Kevin.

I'm in the same boat where there really isn't a good time to upgrade. I do, however open a few days for doing upgrades and testing to be certain things are at least tested for a little time before committing to service. Just remember to do an image of your drive before you upgrade, if you don't have a recent one. That has saved my rear a few times.

Good luck with the upgrade.

Re: 5.1.1 update won't install on XP

Posted: Wed Feb 09, 2011 6:08 pm
by neilwilkes
RazorsEdge wrote:Thanks to everyone for trying to help. I may not be a genius on computer, but every time I've uninstalled a program it has removed all folders and the directory for that program (which means I lose my N5 settings, prefs, etc. unless I spend extra time backing them up). But I still want to know (from a Steinberg rep) if I don't update to 5.1.1 will it mess up future updates (I ask because in the 5.1.1 readme it points out updating from 5.1.0 as the way to do it ... which isn't working here).

Paul, I looked at the option you mentioned. I'm not sure how to use it. Could you explain the steps you used? Thanks.
You shouldn't lose any custom settings.
They usually get left behind if they have been saved already.
I always make an XML save for each possible set of prefs - meters only, all prefs, workspaces etc.
Anything you make will (should) remain when you uninstall/reinstall as Pal suggests

Re: 5.1.1 update won't install on XP

Posted: Thu Feb 10, 2011 9:54 am
by psvennevig
The Nuendo (and Cubase) preferences folder isn't touched at all when doing an uninstall.
No worries.

If you still worry! Do a copy of %appdata%\Nuendo 5\

P