UR22mkII Randomly Stops Playing Audio

This section is about Steinberg's UR and UR-RT USB audio interfaces product range
Post Reply
lempface
New Member
Posts: 3
Joined: Wed Aug 03, 2016 8:08 pm
Contact:

UR22mkII Randomly Stops Playing Audio

Post by lempface » Fri Apr 21, 2017 12:57 pm

Windows 10 Professional
AMD FX-8300 8x3.3GHz
20 GB RAM

No matter which USB port I connect the UR22 to, either USB 3 or USB 2 controller, randomly the device will stop playing audio. I usually get 5-20 minutes before the audio playback will stop. Otherwise, the device works perfectly. I can get sound to restore unreliably by physically adjusting the output knob on the device up and down in rapid succession. More reliably if I go to the sound control panel and "test" the device several times the audio will restore after a few of these. 100% sound restoration by disabling the device in sound control panel and then re-enabling the device.

This seems to occur whether I'm using the Windows audio driver for global system sound, or the ASIO driver in a recording application, like Cubase.

My power settings are configured for high performance, no sleep mode, no hibernation and I've disabled the ability to conserve power by suspending USB devices. I've used latencymon, and it reports I should be good for real-time audio, but since this is just a complete audio engine shutdown, I don't think the DPC/ISRs would be the culprits.

I've got the latest driver and firmware. This issue does not occur for onboard audio, and no difference if I disable onboard audio in BIOS. I also tried disabling all network adapters, I have both onboard ethernet and a pci-e wireless card.

Any ideas? This is a deal breaker if the device can't stay on during recording sessions.

EDIT: Forgot to mention I've also tried this with my MS Surface Pro 2 and my wife's HP Laptop with the same issue.

shimektl
New Member
Posts: 2
Joined: Wed Apr 26, 2017 2:55 am
Contact:

Re: UR22mkII Randomly Stops Playing Audio

Post by shimektl » Wed Apr 26, 2017 3:05 am

I have this same issue except I haven't tried fiddling with the output knob. Did you get a reply from Steinberg? It's been working fine until recently.

shimektl
New Member
Posts: 2
Joined: Wed Apr 26, 2017 2:55 am
Contact:

Re: UR22mkII Randomly Stops Playing Audio

Post by shimektl » Fri Apr 28, 2017 1:37 am

I did discover that unplugging it from the USB and plugging it back in "fixes" it (I chose a different USB port, but don't know if that matters). Also it seems to happen consistently when the computer "wakes up" from being in sleep mode, or when the monitor turns off.

phil_wc
New Member
Posts: 13
Joined: Sun Mar 06, 2016 12:31 am
Contact:

Re: UR22mkII Randomly Stops Playing Audio

Post by phil_wc » Tue May 30, 2017 4:16 pm

Audio dropout still happen at my end tho.
On Windows 8.1 Intel i7-6800k

lempface
New Member
Posts: 3
Joined: Wed Aug 03, 2016 8:08 pm
Contact:

Re: UR22mkII Randomly Stops Playing Audio

Post by lempface » Sat Jul 08, 2017 3:13 am

Still no comment from Steinberg? Do they even read these?

Antz
New Member
Posts: 7
Joined: Tue Aug 11, 2015 3:49 am
Location: Gold Coast, Australia
Contact:

Re: UR22mkII Randomly Stops Playing Audio

Post by Antz » Wed Apr 11, 2018 6:21 am

ARE THERE ANY SOLUTIONS TO THIS PROBLEM??
I have exactly the same problem with Cubase 9.5.21 The Cubase audio just shuts off. I can't trace what is causing it. I have the cubase power management in place. Sometimes 20 mins other 4 mins.

What the hell is doing this. I just can't get any work done. It is killing the music process. HELP!

Post Reply

Return to “Steinberg UR Series”

Who is online

Users browsing this forum: No registered users and 2 guests