Has UR series audio interface drop ours been solved?

This section is about Steinberg's UR and UR-RT USB audio interfaces product range
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AKIEN1X
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Has UR series audio interface drop ours been solved?

Post by AKIEN1X » Tue Apr 03, 2018 8:36 pm

Hello,
Im thinking of buying the UR22 KM2 but noticed there have been complaints from various sites and sources about audio drop outs, has this issue now been solved?

Is everyone effected or just some users?

My hardware is ASUS Z370 motherbaord with 16gb ram, windows 10?

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Re: Has UR series audio interface drop ours been solved?

Post by Romantique Tp » Wed Apr 04, 2018 12:50 pm

This is definitely not happening to everyone. A new driver version was released a few months ago, which should have fixed the issue for almost everyone affected.
Every time someone says "it must be easy to add/fix", a programmer dies.

Cubase Pro and Wavelab Pro (latest), Windows 7 Ultimate 64-bit, MSI Z87-G45 GAMING, i5 4690k, GeForce GTX 760, almost every Steinberg plugin and expansion, Trilian, Komplete 10, etc etc etc etc

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Re: Has UR series audio interface drop ours been solved?

Post by AKIEN1X » Wed Apr 04, 2018 11:11 pm

Hello, thanks for the reply, can you tell me which driver and firmware has fixed this issue?

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Re: Has UR series audio interface drop ours been solved?

Post by Romantique Tp » Thu Apr 05, 2018 2:27 am

The latest, 1.10.0, but previous versions also made small changes that made them go away for some people.
https://www.steinberg.net/en/support/do ... river.html
Every time someone says "it must be easy to add/fix", a programmer dies.

Cubase Pro and Wavelab Pro (latest), Windows 7 Ultimate 64-bit, MSI Z87-G45 GAMING, i5 4690k, GeForce GTX 760, almost every Steinberg plugin and expansion, Trilian, Komplete 10, etc etc etc etc

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Re: Has UR series audio interface drop ours been solved?

Post by robw » Thu Apr 05, 2018 8:35 am

1.10.0 completely cured my problems. Very stable now, very happy camper.
Cubase 10 | Steinberg UR44 | Korg Kronos X
Intel i9 9900K | ASUS Z370 | 64 Gigs RAM | NVIDIA RTX2080
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Re: Has UR series audio interface drop ours been solved?

Post by AKIEN1X » Thu Apr 05, 2018 10:35 am

Thanks for the info and confirmation

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jaslan
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Re: Has UR series audio interface drop ours been solved?

Post by jaslan » Thu Apr 05, 2018 1:39 pm

Just thought I would also mention that I can’t remember a single dropout since installing the new driver. I was not having them frequently before... Only occasionally getting the dropouts before whereas some stated they were having many of them but I haven’t seen much discussion about it since the new driver was released. So it does seem to be fixed.
Cubase Pro 10. Core-i7 7700HQ, 16GB RAM, Windows 10. UR44. M-Audio Axiom Pro 61. Fishman TriplePlay. Komplete 11 Ultimate. Jamstix 4. Absolute VST3. 418 Carrier Landings.
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Re: Has UR series audio interface drop ours been solved?

Post by AKIEN1X » Thu Apr 05, 2018 8:44 pm

Thanks for the feedback.

I noted there are 2 models that are very alike or practcally the same UR242 and UR22 Mk2. What are the diffrences between them as I find they look the same?

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Re: Has UR series audio interface drop ours been solved?

Post by Romantique Tp » Thu Apr 05, 2018 10:30 pm

You can compare models here: https://www.steinberg.net/en/products/a ... odels.html

The UR242 features 2 additional inputs in the back and two "pad" switches in the front (allowing you to record very loud instruments and line level devices without clipping). It also features internal DSP capabilities and offers more advanced, latency-free monitoring.

You can read more about the UR242's DSP capabilities and monitoring features here:
https://www.steinberg.net/en/products/a ... ology.html
Every time someone says "it must be easy to add/fix", a programmer dies.

Cubase Pro and Wavelab Pro (latest), Windows 7 Ultimate 64-bit, MSI Z87-G45 GAMING, i5 4690k, GeForce GTX 760, almost every Steinberg plugin and expansion, Trilian, Komplete 10, etc etc etc etc

just machine
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Re: Has UR series audio interface drop ours been solved?

Post by just machine » Wed Apr 25, 2018 2:58 pm

In my case (asus z97 chipset) problem didn't solved even with latest driver. I still have audio drop out issues. :/
Btw, my UR824 works perfectly on any other computer.

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Re: Has UR series audio interface drop ours been solved?

Post by mshaynerush » Fri May 04, 2018 5:57 pm

the driver didn't fix this issue with me. Still drops audio, but somehow, it's even more frequent than before.

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Re: Has UR series audio interface drop ours been solved?

Post by peachy » Tue May 22, 2018 8:06 pm

After almost 2 years of drop outs, I finally updated my motherboard and processor and am pleased to say I did not have to tweak almost anything to get good performance on my UR824.

Before: X99 board with 6 core 5820K 32 gig memory, Nvidia graphics. drop outs almost constantly, disabled Hyperthreading, C states, power always on, finally helped by Nvidia power tweak fix and v 1.10.0 driver. Still occasionally temperamental and ran hot.

After. Z370 board with 6 core 8700K, same memory as above, same graphics. v1.10.0 driver, power set to always on. No problems whatsoever. Even OCed the chip to 4.8 per core and its sweet as can be, eats VSTi's for breakfast.... :-)

Hard to admit but somewhere along the line my last build did just not work for audio, I should have been a beast but between the UR driver problems and the hardware it was a just a disaster.

Different matter this time... Interface working perfectly and at very low latencys, finally....
Intel i7 8700K @4.8, Intel Z370 , 32 gig corsair RAM, Nvidia 1080, 4k monitor, Windows 10 64 bit, Steinberg UR824, Cubase 10 Pro, HALion 6, Groove Agent 5. SoundToys, U-He, NI, Moog. and 30 years of other kit....

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Ed Doll
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Re: Has UR series audio interface drop ours been solved?

Post by Ed Doll » Fri Jun 01, 2018 3:33 pm

We have released a new driver for Windows that should work better on those systems still suffering from drop-outs:
viewtopic.php?f=157&t=138928
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Re: Has UR series audio interface drop ours been solved?

Post by xaccie » Thu Jun 07, 2018 12:31 pm

mshaynerush wrote:
Fri May 04, 2018 5:57 pm
the driver didn't fix this issue with me. Still drops audio, but somehow, it's even more frequent than before.
Same here on a Dell OptiPlex 3050. The interval between drops seems shorter than with 1.10.0.

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Re: Has UR series audio interface drop ours been solved?

Post by Dissident » Sat Jun 09, 2018 8:18 am

Has anybody solved the problem of dropouts by BIOS updating?

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Re: Has UR series audio interface drop ours been solved?

Post by sps » Sun Jun 10, 2018 7:10 am

mshaynerush wrote:
Fri May 04, 2018 5:57 pm
the driver didn't fix this issue with me. Still drops audio, but somehow, it's even more frequent than before.
Sorry the same here with Asus Z170-A with the last bios and Win10 (with all availible updates).
Every 1-2 minutes short dropouts, same procedere like the older drivers. :(
All other interfaces works flawless. HD Rig and the RME 9632 or the old focosrite
CubasePro 10, RME HDSP9632, UAD quad 9.4, Win10 64bit (aktuelle Version), 32gb Ram, I7 6700k Asus Z170-A
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Re: Has UR series audio interface drop ours been solved?

Post by Ed Doll » Mon Jun 11, 2018 9:39 am

sps wrote:
Sun Jun 10, 2018 7:10 am
mshaynerush wrote:
Fri May 04, 2018 5:57 pm
the driver didn't fix this issue with me. Still drops audio, but somehow, it's even more frequent than before.
Sorry the same here with Asus Z170-A with the last bios and Win10 (with all availible updates).
Every 1-2 minutes short dropouts, same procedere like the older drivers. :(
All other interfaces works flawless. HD Rig and the RME 9632 or the old focosrite
Which driver version exactly do you use?
Ed Doll, Support Manager
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sps
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Re: Has UR series audio interface drop ours been solved?

Post by sps » Thu Jun 14, 2018 3:45 pm

Hi Ed Doll,

i use the 1.10.1driver
but yesterday i changed bios version from the board because i had seen that another one has come in may2018 my version was from 1/2018 . So now it seems the dropouts are gone.Great i hope the problem was solved now.
CubasePro 10, RME HDSP9632, UAD quad 9.4, Win10 64bit (aktuelle Version), 32gb Ram, I7 6700k Asus Z170-A
No OC
https://soundcloud.com/the-insector

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jaslan
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Re: Has UR series audio interface drop ours been solved?

Post by jaslan » Thu Jun 14, 2018 9:41 pm

Just in case it helps someone looking....
I did start getting some dropouts after a recent Windows Update (can't remember that last dropout prior to that) and the new driver 1.10.1 fixed it for my system also.
Cubase Pro 10. Core-i7 7700HQ, 16GB RAM, Windows 10. UR44. M-Audio Axiom Pro 61. Fishman TriplePlay. Komplete 11 Ultimate. Jamstix 4. Absolute VST3. 418 Carrier Landings.
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