tools for ur824 not installing

This section is about Steinberg's UR and UR-RT USB audio interfaces product range
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belliwen
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tools for ur824 not installing

Post by belliwen » Fri Jun 01, 2018 3:47 pm

Hi there updated windows 10 just over a week ago and then got the Creators/TOOLS for UR: 'Preparing to install' Fault.I did what the support pages said to do, by uninstalling then installing the latest Steinberg USB Driver the. but now I can't reinstall the tools of the ur824 as the install starts but the part to select the components is all grayed out.
I have even rolled back the windows update and still have the same fault :(
I sent a ticket about this 8 days ago and I am still waiting for any reply.

Has any one else had this fault?

Kind Regards
Belli
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Grim
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Re: tools for ur824 not installing

Post by Grim » Fri Jun 01, 2018 9:39 pm

belliwen wrote:
Fri Jun 01, 2018 3:47 pm
I did what the support pages said to do, by uninstalling then installing the latest Steinberg USB Driver the.
Well the page says to uninstall the Tools and the driver....they are separate uninstall options. Did you definitely do both?
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belliwen
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Re: tools for ur824 not installing

Post by belliwen » Sat Jun 02, 2018 7:11 pm

Yes I did uninstall them both, then reinstalled the latest usb driver and then the tools that I can't not install :(

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Grim
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Re: tools for ur824 not installing

Post by Grim » Sat Jun 02, 2018 9:39 pm

Hmmm....tricky.

I'd check the items are definitely removed in add remove programs.
And in case the installer got corrupted re-download it.

I wonder if the greyed out items suggest the installer still sees the software on your system....might be registry entries left behind or something?
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belliwen
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Re: tools for ur824 not installing

Post by belliwen » Wed Jun 06, 2018 5:29 am

Thanks for you help

There was bits still in the registry, ended up removing them with Revo uninstall trail ver.
It managed to install after this:)

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