UR22 cuts out intermittently

This section is about Steinberg's UR and UR-RT USB audio interfaces product range
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spridgeon
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Re: UR22 cuts out intermittently

Post by spridgeon » Tue Mar 08, 2016 2:15 am

Another victim here. UR12 frequently drops out in Cubase 8 with just one MIDI track.

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Re: UR22 cuts out intermittently

Post by Draco » Tue Mar 08, 2016 1:45 pm

Own excellent USB controller))) great driver))) bla- bla-bla, but actually cuts - cuts - cuts - cuts. Many tracks spoiled. I am very angry!


"Extraordinary reliability assured by Yamaha’s proprietary USB controller and high-performance driver perfected by a dedicated team

I understand that the concepts behind the UR series are reliable operation, high-quality sound, and excellent cost performance. First, please tell us about the reliability concept. What kind of ingenuity went into the UR series to achieve reliable operation?

Akabane: To reliably run the audio interface, it’s essential to have perfect hardware (namely the USB controller) and software (namely the driver) is essential.

First, for the USB controller, the UR series uses a proprietary Yamaha chip. Most audio interface manufacturers use general purpose USB controllers, but using a chip made by another manufacturer limits the complete understanding of the internal structure, and therefore there is only so much one can do to tune it for reliable operation. In addition, being able to procure the chips cheaply is good, but because we manufacture mass amounts of products, using a chip by another manufacturer concerns us from a supply chain perspective. Taking these points into account, we concluded that we would need to develop the USB controller ourselves even if it would be somewhat challenging. Out of this came Yamaha’s own chip called SSP2, which contains a USB controller, DSP, and a CPU for controlling the entire chip.

And, for driver development, dedicated teams were set up for Mac and Windows. Finally, both Yamaha and Steinberg perform thorough operation tests. As such, the driver performance is continuously improving, and now we are confident that we are second to none when it comes to reliability.

A hardware that we can fully understand the inner workings of, excellent software made by dedicated development teams, and strong cooperation with Steinberg, the originator of the ASIO driver standard. These three elements are what make the UR series so reliable."

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Re: UR22 cuts out intermittently

Post by signaldown » Wed Mar 09, 2016 4:25 pm

I've tried everything suggested in this thread, but I am still getting cutting and cracking in the audio fed from the line out on my UR12. I've narrowed the problem down to either the device driver or the device itself, and I'm not waiting around for steinberg or yamaha "engineers" to find a solution. I think I'll be getting a refund and going with a product from a different provider soon.

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Re: UR22 cuts out intermittently

Post by SoundGuy364 » Thu Mar 10, 2016 1:24 am

signaldown wrote:I've tried everything suggested in this thread, but I am still getting cutting and cracking in the audio fed from the line out on my UR12. I've narrowed the problem down to either the device driver or the device itself, and I'm not waiting around for steinberg or yamaha "engineers" to find a solution. I think I'll be getting a refund and going with a product from a different provider soon.
Hey there, I just bought one of these today, and had the exact same problem. Question, when you lose audio does the light on the front blink off even for a split second? Mine did. So I figured it wasn't getting very good power, and swapped over to my front usb 3.0 rather than my rear usb 2.0, and now it works great. I hear people saying you shouldn't use usb3.0 but I don't see any issues here really. Hope this helps. Also if you don't have a usb that will power it, you might want to look into a usb hub or you'll just have the same problems with most interfaces.

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Re: UR22 cuts out intermittently

Post by signaldown » Thu Mar 10, 2016 6:24 pm

SoundGuy364 wrote: Hey there, I just bought one of these today, and had the exact same problem. Question, when you lose audio does the light on the front blink off even for a split second? Mine did. So I figured it wasn't getting very good power, and swapped over to my front usb 3.0 rather than my rear usb 2.0, and now it works great. I hear people saying you shouldn't use usb3.0 but I don't see any issues here really. Hope this helps. Also if you don't have a usb that will power it, you might want to look into a usb hub or you'll just have the same problems with most interfaces.

The led has blinked, but I think when it does the interface cuts out completely rather than just causing crackling in the audio. I haven't tried usb 3.0 and don't have a way of doing so currently. I am using an appropriately rated power adapter with my interface, so I doubt a hub would change anything.

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Re: UR22 cuts out intermittently

Post by SoundGuy364 » Sat Mar 12, 2016 4:14 am

Well again, this is exactly what was happening with me. I'd say goto walmart or something similar and buy a hub, if it works problem solved...if not you can just return it for your money back.

I have tried a couple interfaces before landing on the UR22, and I'm glad I stuck with it...this thing is hands down the best budget interface you can get. (I have used the M-Audio MKII and the Focusrite 2i2 and they're no where near as good. Those yamaha D-Pres are simply amazing) The only down side I have with the UR22 is that I can't bypass the preamp, but this isn't really a feature you'll find in budget interfaces anyway.

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Re: UR22 cuts out intermittently

Post by jimmys69 » Sat Mar 12, 2016 8:36 pm

No man. The issue starting from the first post is a completely different issue from what you are talking about.

There is nothing involving power of the interface here.

Seriously, this is a different issue you are discussing.
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Re: UR22 cuts out intermittently

Post by jimmys69 » Sun Mar 13, 2016 4:02 am

SoundGuy364 wrote:
signaldown wrote:I've tried everything suggested in this thread, but I am still getting cutting and cracking in the audio fed from the line out on my UR12. I've narrowed the problem down to either the device driver or the device itself, and I'm not waiting around for steinberg or yamaha "engineers" to find a solution. I think I'll be getting a refund and going with a product from a different provider soon.
Hey there, I just bought one of these today, and had the exact same problem. Question, when you lose audio does the light on the front blink off even for a split second? Mine did. So I figured it wasn't getting very good power, and swapped over to my front usb 3.0 rather than my rear usb 2.0, and now it works great. I hear people saying you shouldn't use usb3.0 but I don't see any issues here really. Hope this helps. Also if you don't have a usb that will power it, you might want to look into a usb hub or you'll just have the same problems with most interfaces.

Sorry for your issues, but from this quote forward: It has nothing to do with the issues this thread is about.

Please post in another thread.
PC Win7-64-16G i7-4790k/Cubase 5-6-7 32 bit, Cubase 8-9 Pro 64-bit/2-Steinberg UR824's/ADAM A7X/Event TR8/SS Trigger Plat Deluxe/Melodyne Editor

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Re: UR22 cuts out intermittently

Post by SoundGuy364 » Sun Mar 13, 2016 7:27 am

sean2520 wrote:I recently purchased the UR22 but am experiencing an issue with the device. When playing audio through the device (USB connection) with any form of program (tried KONTAKT, VLC media player, chrome ect.) the audio cuts out randomly for usually less than a second. It does this randomly, it can go for 10 minutes without any cut out or it can happen every minute or so. I believe the issue lies with my desktop as I have tried the interface with my laptop and my flatmates macbook with no issue. I have used a scarlet 2i2 (my flatmates) for an extended period of time with the desktop and experienced no issues. I looked online to find out if anyone else has been experiencing the problem and all I could get was performance issue/change the buffer/sample rate settings. My computer is definitely fast enough to use the UR22 and chaning the settings has not effected the problem except maybe reducing the cutout time factionally by increasing the sample rate (which Id rather not do as this increases the latency of the connection).

Id much rather not send back the UR22 as the build quality and sound is more than satisfactory, so how should I fix the issue?
Hey Jimmy, this is the very first post...while yes it doesn't mention power issues, it is exactly the issue I was having...I ASSUMED it was a power issue when I was doing my own trouble shooting...and bingo...problem solved...so I thought it would be (and still think it is) a good idea to post my solution to the issue that THIS THREAD is about in hopes that it would help new people buying this interface...I don't know how else to tell you this?

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Re: UR22 cuts out intermittently

Post by jamieboo » Sun Mar 13, 2016 12:48 pm

Regular poster since page 1 here!
It's been hard to check as the dropouts are very brief and impossible predict but, having caught it by chance a few times, I can now say that my LED does NOT blink when the dropouts occur.
So yes it seems there have been a few slightly different issues occurring over the course of this thread.
But I guess as they all broadly fall under the umbrella of 'UR22 cuts out intermittently' then it's all good.
However the oft voiced suggestions of 'try a different port' or 'get a powered hub' have not worked for many unfortunately, myself included.
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Re: UR22 cuts out intermittently

Post by signaldown » Sun Mar 13, 2016 9:38 pm

jamieboo wrote: But I guess as they all broadly fall under the umbrella of 'UR22 cuts out intermittently' then it's all good.
I agree ;)

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Re: UR22 cuts out intermittently

Post by jimmys69 » Sun Mar 13, 2016 11:05 pm

jamieboo wrote:Regular poster since page 1 here!
It's been hard to check as the dropouts are very brief and impossible predict but, having caught it by chance a few times, I can now say that my LED does NOT blink when the dropouts occur.
So yes it seems there have been a few slightly different issues occurring over the course of this thread.
But I guess as they all broadly fall under the umbrella of 'UR22 cuts out intermittently' then it's all good.
However the oft voiced suggestions of 'try a different port' or 'get a powered hub' have not worked for many unfortunately, myself included.
Yes, you are correct. I suppose I shouldn't be so critical.

There was a member who posted in this thread a while back with a Mac issue that was completely non related. It was removed/moved. I suppose I took it a bit far in this case.

So I do apologize SoundGuy364. Your topic is relevant here. Forgive me?

But I still say that this thread is mostly comprised of members who have issues with their particular systems and the UR series driver. I do hope they come up with a resolve for the main issue discussed here. I wouldn't bother checking on this thread if I hadn't gone through hell trying to figure it out with an interface that this issue has not been mentioned as having. I myself could be considered an outcast here as I do not have a UR22. So touche.

Typically, using a hub is never a good idea when using an audio interface. In fact using any USB controller along with any other streaming device is typically not a good idea. Best to have direct connection to a motherboard USB controller with nothing else in it. That is the only way I can run 24 tracks of audio via 2 UR824's and a cheap ADA800 for scratch tracks. If I try to connect an external drive via the same USB controller, dropouts occur. Bottleneck...

Most of the issues here have not been resolved as it seems to be system specific. And even then, sometimes not so specific with same motherboards. There is a ghost lurking among UR22 users...

I do see that this thread can help others with similar issues, even though the problem may not be the same.

Cheers everyone!
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Re: UR22 cuts out intermittently

Post by SoundGuy364 » Mon Mar 14, 2016 6:59 pm

No worries Jimmy and thanks, I also apologize if my responses seemed rude.

Another thing to look at perhaps is are you using an old school hard disk drive or solid state drive? There's a chance these dropouts could be caused by a slow hard drive. I'm not sure about other DAW's but I know ableton has whats called RAM mode. This may have already been mentioned and sorry if it was.

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Re: UR22 cuts out intermittently

Post by Reppiks » Mon Mar 14, 2016 8:48 pm

Hello, Greetings to all! I have solved my issue and maybe it can help you too.

I was having these same issue with my UR12 when playing back sound. (No matter what sound or program) It would drop sound randomly, sometimes within seconds of each other and some times a little longer. My usb light would sometimes blink out when the sound drops, but sometimes it would not. It worked flawlessly on a laptop I have though but on 2 of my desktops it had these issues (both desktops were more powerful than the laptop).

What solved it for me was changing out the USB cord! I know it sounds silly but it worked. I first saw the suggestion here. https://japan.steinberg.net/forums/view ... 57&t=76181
I didn't buy a new cord but I had several in my studio. The first 2 I tried made the problem worst...much worst! The last one I tried was from my USB hub and haven't had a problem since. All I've done so far is play back music but I will have a session this evening and get chance to test it out while recording.

I guess there are quality differences with USB cables. I've always thought they were the same. Give it try and see if it solves it for you.

Good luck to everybody,
Skipp

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Re: UR22 cuts out intermittently

Post by jimmys69 » Tue Mar 15, 2016 12:36 am

SoundGuy364 wrote:No worries Jimmy and thanks, I also apologize if my responses seemed rude.

Another thing to look at perhaps is are you using an old school hard disk drive or solid state drive? There's a chance these dropouts could be caused by a slow hard drive. I'm not sure about other DAW's but I know ableton has whats called RAM mode. This may have already been mentioned and sorry if it was.
Word... All good man.

I can only speak for myself, but I had a completely new build with SSD OS/programs and new Seagate 1TB HDD's for audio and samples/backup. I haven't yet gone to SSD for project/audio files as I have heard that rewrite on them is limited and the speed changes nothing in regards to streaming audio. Plus, 4 backup HDD's are much cheaper than the SSD alternative.

Any drive can fail and inevitably will at some point in time, though the cost of being extra 'over redundancy' with multiple HDD backup drives is just fine with me. They are really cheap now. In fact, I just started using external USB 3.0 cases with a new HDD for each individual project. I back that up to another HDD drive as the project continues. Plus I don't have to wear out each 'spinning' drive by using it for multiple projects.

$50 here, $50 there. Worth every penny if one of those decides to explode.

I am still working on re-recording two projects that started 2 years ago from a platter failure. Actually two failed at the same time. It was the curse of one of the bands. My Lava Lamp bulb went out... lol
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Re: UR22 cuts out intermittently

Post by jamieboo » Tue Mar 15, 2016 1:42 am

Yeah, a (relatively) new build for me too.
i7 5820K cpu, 32gb RAM, and all SSDs. Everything works perfectly except for the UR22 dropouts. Hmph.
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Re: UR22 cuts out intermittently

Post by Reppiks » Tue Mar 15, 2016 7:12 am

sean2520 wrote:I recently purchased the UR22 but am experiencing an issue with the device. When playing audio through the device (USB connection) with any form of program (tried KONTAKT, VLC media player, chrome ect.) the audio cuts out randomly for usually less than a second. It does this randomly, it can go for 10 minutes without any cut out or it can happen every minute or so. I believe the issue lies with my desktop as I have tried the interface with my laptop and my flatmates macbook with no issue. I have used a scarlet 2i2 (my flatmates) for an extended period of time with the desktop and experienced no issues. I looked online to find out if anyone else has been experiencing the problem and all I could get was performance issue/change the buffer/sample rate settings. My computer is definitely fast enough to use the UR22 and chaning the settings has not effected the problem except maybe reducing the cutout time factionally by increasing the sample rate (which Id rather not do as this increases the latency of the connection).

Id much rather not send back the UR22 as the build quality and sound is more than satisfactory, so how should I fix the issue?
Hello, I'm new to this forum but I believe I have a solution! At least that has worked for me. Through researching the issue from this forum and others this seems to be an issue with the UR22, UR12, and UR44. I myself have the UR12 but had the exact same problem.

What solved the issue for me was replacing the USB cable. I had a few in my studio and the first 2 I tried made the condition worse...much worse. The 3rd cable I tried did the trick. Doing some research revealed that USB cables can come in different gauges for the power portion of the cable, so that may be what fixes it. (that's why some cheap cables charge devices slower)

My specific symptoms was the sound dropping out randomly but pretty consistently, the USB light would blink only some of the times the issue came up. This occurred on 2 of my desktops but worked flawlessly on my laptop. All this was during just regular playback.

So try a new/alternate USB cable...if you find a place that gives the specs get a 28/24 gauge and not a 28/28.

Cheers!

PS - Sorry for the 2 post saying basically the same thing. I did not see there was a review process on my first post. (Page automatically goes away) I will keep this one here because it has more info on why it may work for you after I got a chance to do some research.

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Re: UR22 cuts out intermittently

Post by jamieboo » Tue Mar 15, 2016 3:14 pm

That's something I've not actually tried Reppix, and I'm prepared to give it a go!

Can anyone recommend a really good cable?
Whatabout something like this?...

http://www.amazon.co.uk/LINDY-CROMO-USB ... quality+1m

I can't actually work out if it is the 28/24 gauge you talk about, but it's kind of pricey so might it have all the bells and whistles?
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Re: UR22 cuts out intermittently

Post by Mike303 » Tue Mar 15, 2016 5:02 pm

Hey Dudes,

i thought the UR22 MK2 is a good soundcard! But I`ve the same issue like all of you and I don`t want to change my USB cables and ports anymore. I think, that`s not the solution or did this works for all of you. I nearly read the whole thread and believe me, I`m not stupid - but I couldn`t handle this issue...

At this moment, I could send back the UR - but that`s the worst decision for me! And sorry for my bad english :)

Maybe any last support?

Thanks in advance and I wish you all a nice evening!

Mike

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Re: UR22 cuts out intermittently

Post by Mike303 » Tue Mar 15, 2016 6:09 pm

P.S.:

I tried so far seven really good, high quality usb cable...after 30-60 seconds - the first audio drop out with blinking usb connection! I could puke, if I would not be st@#*&d as hell... (EeeZee, i live in NL :)

Bad and Evil! As a technical support pro, I think - I should change my job or kill myself?!

The time I spend in this ``project`` is too much and nobody pay for this!

Pretty disappointing ;(

Auxiliary part two: My dell latitude E 7240 pro works super fine with the ur22 - no problems!

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Re: UR22 cuts out intermittently

Post by Reppiks » Tue Mar 15, 2016 7:10 pm

jamieboo wrote:That's something I've not actually tried Reppix, and I'm prepared to give it a go!

Can anyone recommend a really good cable?
Whatabout something like this?...

http://www.amazon.co.uk/LINDY-CROMO-USB ... quality+1m

I can't actually work out if it is the 28/24 gauge you talk about, but it's kind of pricey so might it have all the bells and whistles?
Price doesn't really mean "top quality" for cables. Reading the reviews (the main one with a low star rating) there is a guy who had a problem with that one from amazon. He's connecting a DAC and says "I bought this to connect my laptop to a DAC. It doesn't work. The signal breaks up and eventually the DAC cuts it out." So that would make me not want to risk it not working for this interface as well. (Sounds very similar to what's happening with the UR models)

Check this site out: http://www.monoprice.com/category?c_id= ... id=1030301 Prices are unbelievably low. I just ordered a longer USB cable and a few others. Never bought from them before but read a few reviews that persuaded me to try them out.

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Re: UR22 cuts out intermittently

Post by Reppiks » Tue Mar 15, 2016 7:19 pm

Mike303 wrote:P.S.:

I tried so far seven really good, high quality usb cable...after 30-60 seconds - the first audio drop out with blinking usb connection! I could puke, if I would not be st@#*&d as hell... (EeeZee, i live in NL :)

Bad and Evil! As a technical support pro, I think - I should change my job or kill myself?!

The time I spend in this ``project`` is too much and nobody pay for this!

Pretty disappointing ;(

Auxiliary part two: My dell latitude E 7240 pro works super fine with the ur22 - no problems!
Did you notice any difference between the 7 cables? The first few I tried made my UR12 much worse than the one from the box. I've seen cables that are labeled "high quality" but still just have a 28 gauge power wire. Also if your cables weren't new they could have lost performance. When the cable is bent around and used a lot it's said that the little wires in the cable can be frayed witch would result in lower performance. We'll see if anyone else has luck with a different/new USB cable.

Curious...Has anyone had this issue on a laptop? The UR12 worked find on my laptop with the original cable and I saw a few people say that in this topic. Maybe laptops handle USB power in a better/different way.

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Re: UR22 cuts out intermittently

Post by Draco » Wed Mar 16, 2016 10:31 am

Replacement of the original cable interesting idea . Especially since the original cable series UR - NO NAME!? Yamaha completes its interfaces are cheap quality cables? Or is it Steinberg bought the party cheap cables destroying this reputation Yamaha?:) These interfaces are made in China, but in China it happens often. I'm going to buy a high-speed USB A - B cable to the printer and try it. A year ago, I saw one of the musicians used to UR22 not the original cable.

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Re: UR22 cuts out intermittently

Post by Mike303 » Wed Mar 16, 2016 1:45 pm

Dudes,

got my UR22 working for over 3 hours without any error! That wasn't possible before...

Today I'll run a longer Test, but so far...it works!

De&re-installed USB driver of my Win 10 System. Re-installed as Admin & with Win 7 compatibility mode.
Than again, from Port to Port with complete new cables. First cables change the sound (less volume) - next have better sound, but dropouts again after 30-60s.

My last cable was from my new LAUNCHKEY 49 MKII! And Hell Yeah ;) I works...

Tried also connections with DC Power and a powerful USB Hub. Internal PCI USB card....nothing works before. Strange and as an IT system engineer really curios to understand!

Cheers, Mike

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Re: UR22 cuts out intermittently

Post by jamieboo » Wed Mar 16, 2016 2:29 pm

Interesting, Mike303.
How can we find out what it is about the LAUNCHKEY 49 USB cable that worked!?
Are there any clues printed on the cable itself? Does it say 28/24AWG or anything like that?
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