UR22 cuts out intermittently

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Mike303
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Re: UR22 cuts out intermittently

Post by Mike303 » Wed Mar 16, 2016 3:34 pm

Step back...but much more interesting!

I know, people mentioned the network adapter settings, and I think it`s a mix of a good protected cable and in my case - WiFi disabled ?!

...today, I left the office and thought I could test a little bit my new equipment. I started my system and listen to music. Everything fine from the start. Than I want to check so infos in the www. My Network connection was disabled by me yesterday - when I`m turn off virus protection to reinstalled usb / mainboard driver as admin in win7 comp.mode!

So, I turn on my WiFi again - and after 20 second - I got the first drop out! Again, I turned off my wifi - and everything works nice...whaaaaazup Steineberg.

Strange and not really the best workaround;

Mike

Back in two hours! Will do some tests without WiFi/LAN connection!

Mike303
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Re: UR22 cuts out intermittently

Post by Mike303 » Wed Mar 16, 2016 4:13 pm

Back and freaky!

In my case it looks like the wifi adapter has an bad influence. If its disabled - everythin is top! Enabled and terrible dropouts (blinking usb connectin!) start with the first click on - ``open network and sharing centre``!

Still evil...

jamieboo
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Re: UR22 cuts out intermittently

Post by jamieboo » Wed Mar 16, 2016 4:36 pm

Yeah, disabling wifi is always one of the first solutions you read for issues like this.
Didn't work for me unfortunately.
Windows 10 64bit
i7 5820K, Asrock X99 Extreme6 mobo, 32gb RAM, 4x Samsung 850 EVO 500gb SSDs,
MSI GTX980ti
Steinberg UR22
Cubase 9
EW Hollywood Orchestra Diamond

Mike303
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Re: UR22 cuts out intermittently

Post by Mike303 » Wed Mar 16, 2016 5:14 pm

Yes!

But honestly, this is not a solution and I don`t know if the best thing would be send back the unit intime! So I don`t waste time and money.

Greets, Mike

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Re: UR22 cuts out intermittently

Post by Reppiks » Wed Mar 16, 2016 8:00 pm

Mike303 wrote:Step back...but much more interesting!

I know, people mentioned the network adapter settings, and I think it`s a mix of a good protected cable and in my case - WiFi disabled ?!

...today, I left the office and thought I could test a little bit my new equipment. I started my system and listen to music. Everything fine from the start. Than I want to check so infos in the www. My Network connection was disabled by me yesterday - when I`m turn off virus protection to reinstalled usb / mainboard driver as admin in win7 comp.mode!

So, I turn on my WiFi again - and after 20 second - I got the first drop out! Again, I turned off my wifi - and everything works nice...whaaaaazup Steineberg.

Strange and not really the best workaround;

Mike

Back in two hours! Will do some tests without WiFi/LAN connection!
Cool so that's +1 of somebody else who has better results with a different USB cable. Mike303 did you try updating your WiFi drivers too. Not from windows device manager but from the actual manufacturer. Is your WiFi "realtek" by any chance? I've had problems with my onboard realtek audio driver and disabled it before I even got the UR12. Kept causing BSOD issues. Maybe you can try a cheap network card if you HAVE to have internet while using the UR22 like if it's your primary sound card even when not recording or doing audio work.

Kind of strange for the audio to change because of different USB cables since the signal sent through it is digital. (I've read and heard that the sound wouldn't be effected no matter the cable)

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Re: UR22 cuts out intermittently

Post by SoundGuy364 » Thu Mar 17, 2016 5:39 am

for what it's worth my cable says "28AWG/1P 24AWG/2C" and (as written before) will not work in my 2.0 ports, but works perfect in 3.0 ports.

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Re: UR22 cuts out intermittently

Post by SoundGuy364 » Thu Mar 17, 2016 5:43 am

just found this.

https://support.focusrite.com/hc/en-gb/ ... /207546095

I know it's not the steinberg one...but I am running AMD.

Mike303
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Re: UR22 cuts out intermittently

Post by Mike303 » Thu Mar 17, 2016 12:08 pm

Hey Guys,

will try today after work an different internal wifi adapter.

If everything fails and there is no solution for network connection and the audio interface working fine at the same time, I`ll send it back and buy an RME.

Greets, Mike

Everything fine...my stuff works brilliant!
Last edited by Mike303 on Tue Mar 22, 2016 4:40 pm, edited 1 time in total.

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Re: UR22 cuts out intermittently

Post by Trevor » Fri Mar 18, 2016 3:03 pm

Hi,

OK, I cant wait for a solution any longer, returning my UR22. will never buy a product from Steinberg again.

Regards
Trev

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Re: UR22 cuts out intermittently

Post by jimmys69 » Sat Mar 19, 2016 12:47 am

It is troubling that there has not been more involvement from Steinberg guys here. I know, I fixed my issue by system rebuild and not even the same interface that seems to have the most issues, but that doesn't fix the issue for others.

Even though it only a small percentage of users, I would expect a bit more response when there is an obvious issue with the driver and some systems.

For way over a year now...
PC Win7-64-16G i7-4790k/Cubase 5-6-7 32 bit, Cubase 8-9 Pro 64-bit/2-Steinberg UR824's/ADAM A7X/Event TR8/SS Trigger Plat Deluxe/Melodyne Editor

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Re: UR22 cuts out intermittently

Post by Mike303 » Sat Mar 19, 2016 11:23 am

Guys,

Mike is happy so far with a great running UR22 and Wifi connection!

Replaced my adapter...

Greets and will report after a few hours ;)

Cheers, Mike

PS.: The sound is really awesome at moment...I like it and hope, that I`ve fixed it not only temporary!

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Ed Doll
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Re: UR22 cuts out intermittently

Post by Ed Doll » Tue Mar 22, 2016 9:26 am

jimmys69 wrote:It is troubling that there has not been more involvement from Steinberg guys here. I know, I fixed my issue by system rebuild and not even the same interface that seems to have the most issues, but that doesn't fix the issue for others.

Even though it only a small percentage of users, I would expect a bit more response when there is an obvious issue with the driver and some systems.

For way over a year now...
I am sorry as it must appear that way indeed. But we are currently testing internal drivers with some selected users (also from the forum) with system setups that include some of the components that could cause or add to the issue.
With some success as it now seems... I will keep you posted!
Ed Doll, Support Manager
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Re: UR22 cuts out intermittently

Post by jimmys69 » Tue Mar 22, 2016 1:03 pm

Great news! :)
PC Win7-64-16G i7-4790k/Cubase 5-6-7 32 bit, Cubase 8-9 Pro 64-bit/2-Steinberg UR824's/ADAM A7X/Event TR8/SS Trigger Plat Deluxe/Melodyne Editor

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Re: UR22 cuts out intermittently

Post by Draco » Wed Mar 23, 2016 12:59 pm

I have addressed this problem to Ed Doll:

" Hi, Ed.
I also have problems with cuts on my UR12. I want to participate in the testing and get a special driver and send my log file.
Regards, Yuri."

but the answer is no (((Maybe he does not read private messages? Can he see here?

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Ed Doll
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Re: UR22 cuts out intermittently

Post by Ed Doll » Wed Mar 23, 2016 1:23 pm

Draco wrote:I have addressed this problem to Ed Doll:

" Hi, Ed.
I also have problems with cuts on my UR12. I want to participate in the testing and get a special driver and send my log file.
Regards, Yuri."

but the answer is no (((Maybe he does not read private messages? Can he see here?
The answer is not "no" if I haven't answered it yet... you sent the message yesterday afternoon. We'll consider it if this is still necessary and I will get back to you then. Thanks for the offer!
Ed Doll, Support Manager
Steinberg Media Technologies GmbH
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Re: UR22 cuts out intermittently

Post by dakn » Fri Mar 25, 2016 6:55 pm

Mike303 wrote:Guys,

Mike is happy so far with a great running UR22 and Wifi connection!

Replaced my adapter...

Greets and will report after a few hours ;)

Cheers, Mike

PS.: The sound is really awesome at moment...I like it and hope, that I`ve fixed it not only temporary!

I would also like to add that it turned out this was also my problem. My onboard Intel 82579LM Ethernet drivers were causing the dropouts on Windows 10. I had to buy a PCI Ethernet Adapter which is using the Realtek chip and my problems went away. This was around 3 weeks ago and I've not had a single issue since. Such a relief. :)

There's a whole thread on the Intel forum discussing the issue. https://communities.intel.com/thread/54 ... 0&tstart=0

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Re: UR22 cuts out intermittently

Post by Fregus » Sun Mar 27, 2016 7:22 pm

dakn wrote:
Mike303 wrote:Guys,

Mike is happy so far with a great running UR22 and Wifi connection!

Replaced my adapter...

Greets and will report after a few hours ;)

Cheers, Mike

PS.: The sound is really awesome at moment...I like it and hope, that I`ve fixed it not only temporary!

I would also like to add that it turned out this was also my problem. My onboard Intel 82579LM Ethernet drivers were causing the dropouts on Windows 10. I had to buy a PCI Ethernet Adapter which is using the Realtek chip and my problems went away. This was around 3 weeks ago and I've not had a single issue since. Such a relief. :)

There's a whole thread on the Intel forum discussing the issue. https://communities.intel.com/thread/54 ... 0&tstart=0

I also have a PCI ethernet adapter but it's not yet installed into my pc. Im using my onboard lan driver and that was causing some serious trouble to my ram management. I've read that the PCI card helped some of you, i will install mine and replace the onboard ethernet driver and will write back!

Cheers

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Re: UR22 cuts out intermittently

Post by Mike303 » Mon Mar 28, 2016 3:32 pm

Hey Dudes,

like I said - in my case - everthing is solved and it works like a charm!

Give it a try and pick out the best working network card. My uses an cheap alteros AR9285 chipset...

Cheers, Mike

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Ed Doll
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Re: UR22 cuts out intermittently

Post by Ed Doll » Tue Mar 29, 2016 3:40 pm

We will release an updated driver this Thursday. As a result from our tests that driver should address many of the issues posted. However, it could be that some systems will still suffer from dropout issues. Please report back whether the update helped you or not.
Ed Doll, Support Manager
Steinberg Media Technologies GmbH
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NorthWood MediaWorks
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Re: UR22 cuts out intermittently

Post by NorthWood MediaWorks » Tue Mar 29, 2016 9:21 pm

Ed Doll wrote:We will release an updated driver this Thursday. As a result from our tests that driver should address many of the issues posted. However, it could be that some systems will still suffer from dropout issues. Please report back whether the update helped you or not.
Hi Ed, is that for all UR's or just the 22? Windows & Mac?

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Ed Doll
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Re: UR22 cuts out intermittently

Post by Ed Doll » Wed Mar 30, 2016 7:33 am

That's for all URs as the Yamaha Steinberg USB driver covers the complete UR range (and beyond). The driver update will be Windows only as we have already released a driver update to version 1.9.8 for Mac OS X.
Ed Doll, Support Manager
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Re: UR22 cuts out intermittently

Post by NorthWood MediaWorks » Wed Mar 30, 2016 4:45 pm

Ed Doll wrote:That's for all URs as the Yamaha Steinberg USB driver covers the complete UR range (and beyond). The driver update will be Windows only as we have already released a driver update to version 1.9.8 for Mac OS X.
Great, looking forward to it. Danke Ed

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Re: UR22 cuts out intermittently

Post by plinius10 » Wed Mar 30, 2016 6:47 pm

Hey guys,

I'm having the same problem. Just to let you know.
tried all the tweaks like core parking driver updates, cables e.t.c.
All to no avail.

The problem intensifies when playing or editing video, wich is my business.
Audio is just for fun (most of the time anyway;) )
But as I'm recording multitrack somtimes at our local jazz venue,
Id like to be able to hear what i'm mixing without audio dropouts.

Awayting the new driver eagerly!
Cheers.

my specs:

asrock b150m s4pro
intel i5-6600
32gb mem
gigabit gtx970 4gb g1
win 10 64bit
ur22mk2 v1.02

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Re: UR22 cuts out intermittently

Post by plinius10 » Thu Mar 31, 2016 9:59 am

sadly no change with the new drivers, uninstalled the previous one, installed the 1.9.8 driver and i have the same amount of audio dropouts as before. during non video playback it drops maybe once every 10 minutes (when photoshopping everytime i use an mid to heavy one the cpu tool or filter) and during video playback and editing every 2 to 5 seconds...

If i can help in any way, I would be glad to do so.

Pim.

edit: Added the driver version for clarification.
Last edited by plinius10 on Thu Mar 31, 2016 4:29 pm, edited 1 time in total.

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Re: UR22 cuts out intermittently

Post by Steinberg Service » Thu Mar 31, 2016 1:23 pm

The new driver 1.9.8 for Windows is now available:

viewtopic.php?f=157&t=95344
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