UR22 cuts out intermittently

This section is about Steinberg's UR and UR-RT USB audio interfaces product range
Locked
badsteinb
New Member
Posts: 1
Joined: Fri Apr 08, 2016 10:25 pm
Contact:

Re: UR22 cuts out intermittently

Post by badsteinb » Sat Apr 09, 2016 11:48 pm

Just wanted to give you guys my solution - Use a powered USB hub!

I have the original UR22 and it's been flaky since I bought it about a year ago and I had issues on different computers. I had occasional crackling. On my main audio computer if I used the latest driver (1.9.8) I would get a BSOD (blue screen) and if I used the older driver 1.7.3.1 then the UR22 would just cut out and disconnect. These events would happen every every 2-60 minutes of use. I've now plugged the UR22 through a cheap 4-port USB hub with external 5V 2A AC adapter for power and it has run for a couple days of constant use without a disconnection or failure. I'll report back if this changes but it appears this has fixed it.

Hope that helps someone.

signaldown
New Member
Posts: 4
Joined: Wed Mar 09, 2016 3:53 pm
Contact:

Re: UR22 cuts out intermittently

Post by signaldown » Sun Apr 10, 2016 1:43 am

So I attempted to explain my situation with my UR12 interface, but the sh‎itty automatic logout on this site logged me out before I could even submit my post. It didn't even bother to save what I had typed after I logged in again. Lovely...

Anyway, the disconnection problem had gotten much worse after my initial posts; so I, after reading that a new driver had been released, went ahead and updated. With the new driver, my device continued to disconnect at random just as much as it did before. The interface now disconnects differently in games, making a loud click before becoming totally silent. In one instance, the sound from the headphone out had been colored with a nasty static that got worse as I played -- eventually leading me to restart my computer.

All this, in addition to numerous crashes after installing this card, lead me to believe that this is a hardware problem of Steinberg's. I'd like to be able to receive a replacement or, preferably, a total refund; but I doubt if calling an asknet help line, explaining my situation again, possibly getting to send this sh‎it back, and then having to wait weeks for something in return is even worth the hassle. If anyone has experience with getting a refund through asknet/steinberg, and would be willing to share that experience, please do so here; it would be greatly appreciated.

Good luck to anyone with the same problem. There appears to be a lot of you when this thread has a view-count of 9200 and a post count of almost 300.

Draco
New Member
Posts: 16
Joined: Mon Feb 22, 2016 5:45 pm
Location: Ukraine
Contact:

Re: UR22 cuts out intermittently

Post by Draco » Sun Apr 10, 2016 3:49 pm

Here is a solution to this problem:
https://youtu.be/AqcZIdzd7fA
It is very simple - Steinberg completes UR Series interfaces, USB cable poor quality - NO NAME! I'm sorry for my english is not my native language. In the video, everything is clear without words. Unfortunately, there is no response from tech support.

jamieboo
Junior Member
Posts: 147
Joined: Fri Jan 27, 2012 2:45 pm
Contact:

Re: UR22 cuts out intermittently

Post by jamieboo » Sun Apr 10, 2016 4:46 pm

Good news Draco!
And well done on the wonderfully language-transcending video! I especially enjoyed the scissors!

Does your new cable have an AWG of 28/24? (It should say somewhere on the packaging or maybe on the cable itself)
Apparently 28/24 is better than the more standard 28/28.

But yes, this might definitely be worth trying for those with problems unaddressed by the recent 1.9.8 driver.
Thanks Draco!
Windows 10 64bit
i7 5820K, Asrock X99 Extreme6 mobo, 32gb RAM, 4x Samsung 850 EVO 500gb SSDs,
MSI GTX980ti
Steinberg UR22
Cubase 9
EW Hollywood Orchestra Diamond

Draco
New Member
Posts: 16
Joined: Mon Feb 22, 2016 5:45 pm
Location: Ukraine
Contact:

Re: UR22 cuts out intermittently

Post by Draco » Sun Apr 10, 2016 5:47 pm

Thank Jamieboy!

1. I do not know it is 28/24 or 28/28 on the pack is not specified. Maybe 24 - see foto cable in site.
I bought here:
Model US135
USB 2.0
Speed 480Mbps
http://ru.aliexpress.com/item/Ugreen-US ... rue#extend
But I do know that the original cable is of poor quality because I tested 7 pcs. different UR12. Only 2 pcs. of 7 do not suffer from cuts.

2. It is Very Very important! Now I have no laptop, I tested only on the desktop. Two reasons cuts work together - to connect to a single number the IRQ + poor quality of the original cable. I could not is achieved in the absence of cuts in the main USB ports located on the back of the PC. But on any PC there are additional USB quick-disconnect couplings on the motherboard. To connect the USB on the front panel of the computer. They are usually 3 pcs. it is possible to connect an additional 6 USB.
Here is a cable:
http://b2b.dako.ua/product_images/0502067/01_b.jpg
I checked in Device Manager that this connection has its own IRQ interrupt number that does not conflict with another device + bought a good quality cable. All! I do not suffer from cuts!

plinius10
New Member
Posts: 13
Joined: Wed Mar 30, 2016 6:37 pm
Contact:

Re: UR22 cuts out intermittently

Post by plinius10 » Tue Apr 12, 2016 12:11 pm

Hey guys,

I tried an 28/24 awg usb cable and no change at all. Heck I tried all the cables I have and bought an very expensive one (€12 ;) ) but no change in the amount of dropouts. I'm at a loss here. And the fact that the support does not react or even acknowledge the problem seriously, apart from the once in a few months post here "sorry it must seem we don't care" and than do nothing about the outward communication to the customers is something I didn't expect from a company like this.
Wich is a shame because it's a very nice product apart from the dropouts.

So thanks for trying to help me here, but im going to return my ur22mk2.

Cheers!

Draco
New Member
Posts: 16
Joined: Mon Feb 22, 2016 5:45 pm
Location: Ukraine
Contact:

Re: UR22 cuts out intermittently

Post by Draco » Tue Apr 12, 2016 4:17 pm

plinius10

1. You tried to connect to additional USB connectors on your motherboard?
http://b2b.dako.ua/product_images/0502067/01_b.jpg

2.What cable length?
Maximum length of the USB cable on the AWG - American Wire Guide:
28 AWG = 0.81 m
26 AWG = 1.31 m
24 AWG = 2.08 m
22 AWG = 3.33 m
20 AWG = 5.00 m
For example, if the cable length is 24 AWG (twisted pair is not the power) over 2.08 meters, there will be sharp drop in the data voltage, and on the USB device will not operate stably.

dakn
New Member
Posts: 11
Joined: Wed Mar 04, 2015 3:53 pm
Contact:

Re: UR22 cuts out intermittently

Post by dakn » Wed Apr 13, 2016 9:20 pm

plinius10 wrote:Hey guys,

I tried an 28/24 awg usb cable and no change at all. Heck I tried all the cables I have and bought an very expensive one (€12 ;) ) but no change in the amount of dropouts. I'm at a loss here. And the fact that the support does not react or even acknowledge the problem seriously, apart from the once in a few months post here "sorry it must seem we don't care" and than do nothing about the outward communication to the customers is something I didn't expect from a company like this.
Wich is a shame because it's a very nice product apart from the dropouts.

So thanks for trying to help me here, but im going to return my ur22mk2.

Cheers!
I know it's massively frustrating as I suffered this for a year but I think the problems in this thread have actually all been different issues that gave the same result of audio dropouts. On my last PC when I originally posted in this thread buying a pci usb card fixed it for me, but shortly after I upgraded my pc and on that it was the onboard ethernet - which I then replaced for an ethernet pci card and it's been rock solid since.

It's not correct - or fair to blame Steinberg for USB cable quality as it is highly unlikely to ever be that with it being pure data over such a short length. Just as it's a waste of money to buy "high end" HDMI cables.

My onboard ethernet was Intel which I would have assumed to be decent. I replaced it with a cheap card that uses a Realtek chip.
There is a huge thread on the Intel forum with people with USB audio interfaces having issues.
https://communities.intel.com/thread/54 ... 0&tstart=0

Draco
New Member
Posts: 16
Joined: Mon Feb 22, 2016 5:45 pm
Location: Ukraine
Contact:

Re: UR22 cuts out intermittently

Post by Draco » Thu Apr 14, 2016 12:19 pm

dakn wrote:
It's not correct - or fair to blame Steinberg for USB cable quality as it is highly unlikely to ever be that with it being pure data over such a short length. Just as it's a waste of money to buy "high end" HDMI cables.
dakn
You are completely wrong! I spent seven measurement original cables Steinberg UR Series interfaces. All AWG 28/28 with a length of 1.5 meters. According to American Wire Guide can not use the standard 28 AWG cable length of more than 0.81 m because there is a strong drop in the data voltage. This is a direct violation of AWG. Any good lawyer easily win the trial.
Yes, on the way to the sound without cuts a few obstacles, but one of them is that I have written above. And this is a offense Steinberg.

plinius10
New Member
Posts: 13
Joined: Wed Mar 30, 2016 6:37 pm
Contact:

Re: UR22 cuts out intermittently

Post by plinius10 » Thu Apr 14, 2016 4:03 pm

Draco wrote:plinius10

1. You tried to connect to additional USB connectors on your motherboard?
Yup, tried onboard, extention from motherboard(usb2 and usb3 seperately)
and PCIe usb card.
Draco wrote: 2.What cable length?
I tried a lot of cables. but none longer than 2 meters
dakn wrote:
I know it's massively frustrating as I suffered this for a year but I think the problems in this thread have actually all been different issues that gave the same result of audio dropouts. On my last PC when I originally posted in this thread buying a pci usb card fixed it for me, but shortly after I upgraded my pc and on that it was the onboard ethernet - which I then replaced for an ethernet pci card and it's been rock solid since.
might give it a try, but there's no end to replacing parts and finding the problem...
dakn wrote: It's not correct - or fair to blame Steinberg for USB cable quality as it is highly unlikely to ever be that with it being pure data over such a short length. Just as it's a waste of money to buy "high end" HDMI cables.
Never did, I blame them for their bad support. This is the most active thread on their forum and only a few replies. I made a ticket and no reaction whatsoever. agree on the expensive cables though.

*edit* forgot pcie usb :shock:

Draco
New Member
Posts: 16
Joined: Mon Feb 22, 2016 5:45 pm
Location: Ukraine
Contact:

Re: UR22 cuts out intermittently

Post by Draco » Fri Apr 15, 2016 10:14 am

plinius10
Oh, you have a very severe case. You have the opportunity to check it out with the less powerful video card?

plinius10
New Member
Posts: 13
Joined: Wed Mar 30, 2016 6:37 pm
Contact:

Re: UR22 cuts out intermittently

Post by plinius10 » Fri Apr 15, 2016 12:44 pm

So I tried an pcie network card, and the dropout amount was lower than before, about two or three times in 2 minutes. this was with the older 1.9.6 drivers. So I installed the latest .9 drivers and the amount of dropouts were so frequent that i didn't hear any audio during video playback.

I need my gpu for the video rendering I do, and that is how i make a livving. Audio is pure for fun. (at least that's the idea :roll: )

I'm contacting the supplier to send it back.
Thanks for the help, and good luck to all!
cheers.

Mike303
New Member
Posts: 18
Joined: Tue Mar 15, 2016 4:55 pm
Contact:

Re: UR22 cuts out intermittently

Post by Mike303 » Fri Apr 15, 2016 3:44 pm

Honestly STEINBERG and all guys,

if I buy a unit from any manufacture, I expect that it works without any issues. Specially in an ``better`` quality level. I didn`t received any reply, as I asked to help - also not by Ed Doll. And I dont care, if he is busy, like we all! 99 Cent per minute is a shame! Customer is King...! Nothing else...WTF; But a few weeks without reply is a answer! Don`t reply, Ed!!!... everything easy...this is my last steinberg product. Not related to the quality of the product or the sound - No. Only related to the extra time I need to spend until it works with workarounds; And the time I used is more worth than a few hundred bucks. I could spend easily 300-500 euro more, if I charge my hour with 5-7 euros...(?!);

Pleople come across with the same fu*@in` tips & tricks eveybody give since the first threats. But it seems, nobody read the whole sh&t!

I`m pretty *knuf* up as you could asume! Sorry about my english skills...

Greets, Mike

Draco
New Member
Posts: 16
Joined: Mon Feb 22, 2016 5:45 pm
Location: Ukraine
Contact:

Re: UR22 cuts out intermittently

Post by Draco » Fri Apr 22, 2016 3:02 pm

plinius10
Use ur12, ur22 etc. for video editor is not a good idea. All the same, it interfaces for the DAW. We must remember that this interface should not be a device sound in the system default, and to use it only in exclusive mode.

User avatar
Ed Doll
Site Admin
Posts: 1123
Joined: Thu May 16, 2013 11:18 am
Contact:

Re: UR22 cuts out intermittently

Post by Ed Doll » Fri Apr 22, 2016 3:10 pm

We have been silent again for some time now but we have followed this thread very closely to see what can be done to address the drop outs some of you still have. As this thread has been around for a very long time and it is getting hard to follow and find the information, I will close this one now. There is a new thread to continue with the discussion based on the latest driver version 1.9.8 that has improved the situation for some of you here: viewtopic.php?f=157&t=96319
Ed Doll, Support Manager
Steinberg Media Technologies GmbH
Hamburg, Germany

Connect with Steinberg on Facebook, YouTube, Twitter, Instagram and SoundCloud!

Locked

Return to “Steinberg UR Series”

Who is online

Users browsing this forum: No registered users and 3 guests