Problems installing Retrologue on Mac OSX

All topics on Retrologue
Post Reply
jc1991
New Member
Posts: 2
Joined: Mon Sep 07, 2015 8:52 pm
Contact:

Problems installing Retrologue on Mac OSX

Post by jc1991 »

I'm having problems installing retrologue on my Mac. I am currently trying to use it with Logic X but it is saying "the serial number of your software licence is not unique" when I try activating it through elicenser.

I think this is due to me previously having a trial version on my computer that expired a year ago and it is getting confused between the two. I've tried uninstalling and re-installing and so far that hasn't worked, it still thinks that I'm using the trial version from a year ago

Can anyone give me some advice on this? If not i'm going to have to get a re-fund as I don't want to pay for something I cannot use.

User avatar
Steinberg
Moderator
Posts: 1402
Joined: Tue Oct 02, 2012 11:55 am
Contact:

Re: Problems installing Retrologue on Mac OSX

Post by Steinberg »

Hello,

please, follow the instructions provided here:
https://www.steinberg.net/nc/en/support ... is-missing

The message means there is another Soft-eLicenser partially similar to yours, the licensing system does not allow that. The article is about a the missing Soft-eLicenser, but the solution is the same.

By running the software provided at that link, you'll get a new Soft-eLicenser serial number and you will be able to authorise the software.

Kind regards,

jc1991
New Member
Posts: 2
Joined: Mon Sep 07, 2015 8:52 pm
Contact:

Re: Problems installing Retrologue on Mac OSX

Post by jc1991 »

that did the trick

Thanks very much for your help!

Post Reply

Return to “Retrologue”

Who is online

Users browsing this forum: No registered users and 2 guests