[SOLVED] Cubase iC Pro connectivity issue after iOS update 10.3.1

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LSlowak
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[SOLVED] Cubase iC Pro connectivity issue after iOS update 10.3.1

Post by LSlowak » Tue Apr 25, 2017 2:26 pm

Dear all,

Due to an issue caused by the release of iOS 10.3.1 by Apple, Cubase iC Pro fails to connect to a local network WebSocket server.

As a result, a connection between Cubase iC Pro and a supported Steinberg DAW cannot be established with iOS devices running the latest version, iOS 10.3.1, at this moment.

Currently, we are in contact with Apple to find out how long it will take to solve the problem. Until the issue is resolved by Apple, Cubase iC and Cubase iC Pro remain unvailable for download on the Apple App Store.

Customer satisfaction is taken seriously at Steinberg, and we promise to inform you as soon as this problem is solved.

Best,
Lars
Lars Slowak - Project Management & Team lead Cubasis
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook

ChrisDuncan
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Re: Cubase IC Pro connectivity issue after iOS update 10.3.1

Post by ChrisDuncan » Tue Apr 25, 2017 2:30 pm

Lars,

Thanks very much for the update.

A bug fix takes as long as it takes, but it's very helpful to get feedback that you guys are working the issue. Much appreciated.
Studio A: Cubase 9.0.10 Build 150 64 bit | Windows 7 64 bit | 24 gigs memory | Yamaha TF5 | Mackie MCU
Studio B: Cubase 9.0.10 Build 150 64 bit | Windows 7 64 bit | 24 gigs memory | UR 44 | CMC TP-QC-AI-CH
~~~~~~~~~~~~~~~~~~~~~~~
Chris Duncan
Atlanta, GA, USA, Earth

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LSlowak
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Re: Cubase IC Pro connectivity issue after iOS update 10.3.1

Post by LSlowak » Tue Apr 25, 2017 3:09 pm

ChrisDuncan wrote:Lars,

Thanks very much for the update.

A bug fix takes as long as it takes, but it's very helpful to get feedback that you guys are working the issue. Much appreciated.
Thanks for your message.
At this moment it looks like Apple has to provide an iOS fix to make it work again.

Best,
Lars
Lars Slowak - Project Management & Team lead Cubasis
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook

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Re: Cubase IC Pro connectivity issue after iOS update 10.3.1

Post by ChrisDuncan » Tue Apr 25, 2017 3:12 pm

LSlowak wrote:
ChrisDuncan wrote:Lars,

Thanks very much for the update.

A bug fix takes as long as it takes, but it's very helpful to get feedback that you guys are working the issue. Much appreciated.
Thanks for your message.
At this moment it looks like Apple has to provide an iOS fix to make it work again.

Best,
Lars
Apple broke something? Say it isn't so. :)
Studio A: Cubase 9.0.10 Build 150 64 bit | Windows 7 64 bit | 24 gigs memory | Yamaha TF5 | Mackie MCU
Studio B: Cubase 9.0.10 Build 150 64 bit | Windows 7 64 bit | 24 gigs memory | UR 44 | CMC TP-QC-AI-CH
~~~~~~~~~~~~~~~~~~~~~~~
Chris Duncan
Atlanta, GA, USA, Earth

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Re: Cubase iC Pro connectivity issue after iOS update 10.3.1

Post by andydnr » Wed Apr 26, 2017 2:55 am

Anyone willing to try the iOS 10.3.2 beta? :shock:

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Re: Cubase iC Pro connectivity issue after iOS update 10.3.1

Post by glainin » Wed Apr 26, 2017 1:41 pm

I am using the beta ios and it doesn't work, nothing fixed on Apple side.

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Re: Cubase iC Pro connectivity issue after iOS update 10.3.1

Post by mtrigoboff » Thu Apr 27, 2017 2:28 am

When I saw that Cubase iC Pro had been removed from the App Store, I started to think that Steinberg was going to abandon the app. I'm really glad to see that's not the case. Thanks for letting us know.

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Re: Cubase iC Pro connectivity issue after iOS update 10.3.1

Post by saxmand » Thu Apr 27, 2017 3:16 pm

I guess you'll be updating us here as well :)
Would love to get my hands on Cubase iC Pro with my new iPad Pro.

Thanks Steinberg.

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Re: Cubase iC Pro connectivity issue after iOS update 10.3.1

Post by dazzasparrow » Fri Apr 28, 2017 9:07 am

My old iPad broke, so a few days later and i finally got the iPad pro, then ic pro disappeared the day i got it. Dammit, glad to hear your on top of it. Its so hard working without it.

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Re: Cubase iC Pro connectivity issue after iOS update 10.3.1

Post by pablomegametal » Tue May 02, 2017 2:21 pm

Hi Guys, any luck with that? I unfortunately updated my iOS today (didn't expect IC Pro will just stop working) - and now I stuck with my recording session as I get used to this app
Cheers

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Re: Cubase iC Pro connectivity issue after iOS update 10.3.1

Post by GeoMax » Wed May 03, 2017 10:29 pm

Soooo...frustrating! Apple nags me to update my iPad, so I do, and then the device is useless for why I own it...Cubase IC Pro! It is a very important part of my studio workflow for tracking. Hope it doesn't take long to resolve.

Why isn't Steinberg testing this on beta iPad releases before we get knocked out of balance by an update?
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Re: Cubase iC Pro connectivity issue after iOS update 10.3.1

Post by Tsjah » Thu May 04, 2017 11:47 am

Ohh noo :shock:
A few years back i finaly got myself a android tablet, just to find out the android app has been pulled..
Today i'm waiting for my first ipad to arrive......... i was searching the itunes store for the ic pro app, to find out about this.. i surely hope this wil be resolved soon.. :)

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Re: Cubase iC Pro connectivity issue after iOS update 10.3.1

Post by Konrath » Fri May 05, 2017 7:03 pm

Yes. It's absolutely annoying to have paid for sth you can't use at all. Not even a workaround is in sight.
"I don't understand why people are afraid of new ideas. I'm afraid of the old ones." - John Cage

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Re: Cubase iC Pro connectivity issue after iOS update 10.3.1

Post by ltf3 » Wed May 10, 2017 3:22 am

Time to add a wired conncrtion to USB!!

Not all users need to walk around the house and control CB...

Much more robust.
Lee

Cubase 8.5, Nuendo 8, Cubasis ( gotta luv it ), Arturia Audio Fuse, OS 10.12.6, Mac Mini Quad Core 2.6GHz i7, 16GB RAM, Intel Graphics 4000

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Re: Cubase iC Pro connectivity issue after iOS update 10.3.1

Post by mart » Wed May 10, 2017 9:54 am

Is it possible to downgrade IOS to 10.3.0?
Windows 10 Build 1809 , Gigabyte x58 Soc FORCE, 16gb Ddr4 RAM, Intel 5930x, Cubase 9.5.41, Cubase 10.0.5 1 OCTO & 1 Quad UAD, Protools 12.7, Vienna Ensemble Pro with 32gb Slave PC.

Feature Requests & Bugs not addressed in multiple iterations :
  • Import channels from Group, FX, Rack, Instrument, Sampler and all track type. Audio and MIDI Channel import just channels - no Media
  • Save as Template WITHOUT including Media
  • Folder Sync does NOT keep in Sync-ever.


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Re: Cubase iC Pro connectivity issue after iOS update 10.3.1

Post by saxmand » Wed May 10, 2017 3:10 pm

mart wrote:Is it possible to downgrade IOS to 10.3.0?
No unfortunately not.

And for us who doesn't have it on our new devices it won't help cause it's not even available in the App Store :/

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Re: Cubase IC Pro connectivity issue after iOS update 10.3.1

Post by Tsjah » Wed May 10, 2017 4:04 pm

LSlowak wrote:At this moment it looks like Apple has to provide an iOS fix to make it work again.

Best,
Lars
Hi Lars,
Any News on this?
Is it allready confirmed by Apple that it is indeed their fault?
A time frame?

Thanks in advance for keeping us up to date.
Marco

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LSlowak
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Re: Cubase IC Pro connectivity issue after iOS update 10.3.1

Post by LSlowak » Fri May 12, 2017 2:47 pm

Tsjah wrote:
LSlowak wrote:At this moment it looks like Apple has to provide an iOS fix to make it work again.

Best,
Lars
Hi Lars,
Any News on this?
Is it allready confirmed by Apple that it is indeed their fault?
A time frame?

Thanks in advance for keeping us up to date.
Marco
Hi Marco,

Apple is aware about the issue, which has been reported by others as well.
As of yet we're not aware of a date when Apple plans to solve the issue.

Best,
Lars
Lars Slowak - Project Management & Team lead Cubasis
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook

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Re: Cubase iC Pro connectivity issue after iOS update 10.3.1

Post by Joss » Fri May 12, 2017 3:44 pm

IoS 10.3.2 is in its 5th Beta, apparently. However, I have no idea what fixes it addresses, including wifi problems.
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Re: Cubase iC Pro connectivity issue after iOS update 10.3.1

Post by Joss » Tue May 16, 2017 10:50 am

Have just updated to 10.3.2 and it is still not working.
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Re: Cubase iC Pro connectivity issue after iOS update 10.3.1

Post by saxmand » Tue May 16, 2017 11:05 am

Joss wrote:Have just updated to 10.3.2 and it is still not working.
:cry:

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Re: Cubase iC Pro connectivity issue after iOS update 10.3.1

Post by Konrath » Tue May 16, 2017 8:54 pm

More than six weeks since it broke.
I cannot use your software I paid for at all, Ms. & Mr. Steinberg.
What about a refund?
"I don't understand why people are afraid of new ideas. I'm afraid of the old ones." - John Cage

Cubase 9.5.10/ Cubasis 2.1 / Cubase iC Pro / Win 10 1703 64bit / Tascam 20x20/ Cakewalk 3UMG / Akai MPK88 / Doepfer R2M

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Re: Cubase iC Pro connectivity issue after iOS update 10.3.1

Post by VVolverine » Wed May 17, 2017 5:49 am

My deepest respect to the Steinberg struggle to keep Apple moving... I don't think that this will lead to any success soon. Which benefit has Apple from this? If it don't makes iOS more secure or they can earn money with it, I don't think they will move an inch... :roll:

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Re: Cubase iC Pro connectivity issue after iOS update 10.3.1

Post by fenderchris » Wed May 17, 2017 9:31 am

VVolverine wrote:My deepest respect to the Steinberg struggle to keep Apple moving... I don't think that this will lead to any success soon. Which benefit has Apple from this? If it don't makes iOS more secure or they can earn money with it, I don't think they will move an inch... :roll:
I obviously don't know the ins and outs of the issue, but rather than wait for Apple to modify its iOS, perhaps Steinberg should consider modifying iC PRO to make IT compatible with the new iOS :?:

Something needs to be done. And let's not forget that Steinberg's own VCA features render iC PRO inoperable if a VCA fader is present in a project!

What a mess.
Chris

The Archers - give it a rest already!

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Re: Cubase iC Pro connectivity issue after iOS update 10.3.1

Post by drjaykay » Wed May 17, 2017 3:20 pm

I installed iOS 10.3.2 right now. So when will iC Pro available in AppStore again?
Thanks.
Kessi
Last edited by drjaykay on Thu May 18, 2017 7:39 pm, edited 1 time in total.

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