SKI Install Fails

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jhsmusic
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SKI Install Fails

Post by jhsmusic »

I had a search though the forum but cant find anything like this, sorry in advance if I missed something.

Just downloaded SKI so I could try the IC pro and the install fails on my DAW

Windows 7 64bit (all windows updates done)
i7 CPU
64GB Ram
Cubase 8 pro 8.0.10
eLicencer 6.8.5.1165


Click on Steinberg_SKI_Remote_Installer
Run to Open File Warning
Yes to User Account Control
Setup has stopped working error box

In the Application event log:

Faulting application name: Setup.exe, version: 2.2.5.0, time stamp: 0x52381e23
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x5315a05a
Exception code: 0xe0434f4d
Fault offset: 0x000000000000940d
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13

I have rebooted
I have run as Administrator
My Windows log in user is administrator
I have disabled NIS Firewall and Virus Checker

Any ideas?

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LSlowak
Steinberg Employee
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Re: SKI Install Fails

Post by LSlowak »

Did you download the latest available SKI installer from here? http://www.steinberg.net/en/support/con ... emote.html
Lars Slowak - Project Management & Team lead Cubasis
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook

jhsmusic
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Joined: Fri Nov 08, 2013 8:40 pm
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Re: SKI Install Fails

Post by jhsmusic »

Yep that's where I got it from

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LSlowak
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Re: SKI Install Fails

Post by LSlowak »

Hi,

We're not able to reproduce the issue at our end, but I've forwarded your information to our engineers.
Will get back to you once we have news.

Thanks,
Lars
Lars Slowak - Project Management & Team lead Cubasis
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook

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LSlowak
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Re: SKI Install Fails

Post by LSlowak »

Hi jhsmusic,

Please download the SKI installer again and give the installation another try (to exclude any defects here).
Next option would be to update or repair the .net installation via Windows update.

Please let me know if one of these steps helps to solve the issue at your end.

Best,
Lars
Lars Slowak - Project Management & Team lead Cubasis
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook

jhsmusic
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Joined: Fri Nov 08, 2013 8:40 pm
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Re: SKI Install Fails

Post by jhsmusic »

Hi

Downloaded SKI 1.0.6.58 again and this still failed

I am on .Net 4.5.1 (specifically 4.5.50938)

Downloaded the Microsoft NetFxRepairTool, this fixed two registry issues but the SKI still fails

I installed KB2901938 .NET 4.5.2 and install still fails

Any other ideas?

jhsmusic
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Re: SKI Install Fails

Post by jhsmusic »

I also just tried running the Microsoft FixIt tool, just in case. It detected nothing that needed fixing and the SKI still fails to install

jhsmusic
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Re: SKI Install Fails

Post by jhsmusic »

Working!

Installed:

Microsoft Visual C++
Microsoft .Net 3.5
Micrsoft ASP .NET MVC Runtime

And the installer worked.

I think its pretty poor that Steinberg are still requiring C++ Libaries from 2005 and .NET from Windows XP.

So Ill get it all configured and then start un-installing the above lot to see if its only the installer that needs them :)

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LSlowak
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Re: SKI Install Fails

Post by LSlowak »

Hi jhsmusic,

Thanks for the update.
Glad to hear you're up and running!

Best,
Lars
Lars Slowak - Project Management & Team lead Cubasis
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook

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