In-app purchasing error

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Dmitriy Grob
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In-app purchasing error

Post by Dmitriy Grob » Thu Mar 29, 2018 5:22 am

Greeting, yesterday i purchased Cubasis 2 and immedeately activated it. But when i try to buy in its shop Waves and other stuff it was showing this error. I have all my updated and still same error. Could you help, please?
Thanks, Dmitriy.

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LSlowak
Steinberg Employee
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Re: In-app purchasing error

Post by LSlowak » Thu Mar 29, 2018 9:21 am

Hi Dmitriy,

So far, we did not experience any in-app purchase errors.

Please try the following:
- Log-off your iTunes account
- Shut off and restart your iPad
- Log-in to your iTunes account again
- Give the in-app purchase another try

Hope that helps to solve the problem.
If the issue persists, please get in touch with Apple.

Best,
Lars
Lars Slowak - Project Management & Team lead Cubasis
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook

Dmitriy Grob
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Posts: 4
Joined: Thu Mar 29, 2018 5:12 am
Contact:

Re: In-app purchasing error

Post by Dmitriy Grob » Thu Mar 29, 2018 11:22 am

Thanks a lot, Lars!. I'ill try these steps and let you know if it worked.

Dmitriy Grob
New Member
Posts: 4
Joined: Thu Mar 29, 2018 5:12 am
Contact:

Re: In-app purchasing error

Post by Dmitriy Grob » Thu Mar 29, 2018 9:02 pm

I contacted Apple they guide me though some steps I tried all and still no progress. Same error. Apple said that the problem is most likely in Cubasis itself. Actually, I guess it`s in Cubasis because I have no problems with another apps in store. Any ideas how can I fix that?

Dmitriy Grob
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Posts: 4
Joined: Thu Mar 29, 2018 5:12 am
Contact:

Re: In-app purchasing error

Post by Dmitriy Grob » Fri Mar 30, 2018 1:54 pm

Really need help :( Just want to use all features of this app.

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LSlowak
Steinberg Employee
Posts: 2176
Joined: Thu Aug 08, 2013 12:36 pm
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Re: In-app purchasing error

Post by LSlowak » Tue Apr 03, 2018 11:52 am

Dmitriy Grob wrote:
Fri Mar 30, 2018 1:54 pm
Really need help :( Just want to use all features of this app.
Hi Dmitriy,

Please have a look at these tipps and let me know if these are helpful to solve the issue:
https://www.payetteforward.com/why-is-m ... blank-fix/

Thanks,
Lars
Lars Slowak - Project Management & Team lead Cubasis
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook

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