WL8.5 (and 8.0) errors

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Brain
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WL8.5 (and 8.0) errors

Post by Brain » Mon Jun 27, 2016 8:27 pm

I have had stable working version of Wavelab 8.0 & 8.5 for more than a year.
In the past week I am continually getting error messages.

We have looked at all our drive & system permissions. It acts like a rights issue. In fact Wavelab has not remembered the last 6 projects that montages were created and saved in the recent montage list. It doesn't seem to remember our preference settings (like: don't write graphics files on export).

I have a rich-text document with screen grabs, but I cannot post Rich-text here.

We mostly use WL8.5, but so Even if 8.5 were corrupt 8.0 should not be, AND I also am having weird issues with Nuendo 6.0.7.

Any Ideas ????
WHere are the error logs located ?

Thanks,
Brain
1.
N6.5.40, N6.0.7, WL 8.5.20
3.50gHz i7, Win-7_Pro
RME HDSPe-MADI
Motu Micro-lite
Timebase
Euphonix System-5

2.
N7.0.30, N6.5.40, N6.0.7
2.66 gHz Core2 Quad, XP SP-2
RME HDSP-MADI (primary)
SSL Alphalink MADI-SX, Mixpander-5 (backup)

PG
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Re: WL8.5 (and 8.0) errors

Post by PG » Mon Jun 27, 2016 8:55 pm

Please verify that this folder is write-enabled. Eg. copy some file there:

C:\Users\[YourName]\AppData\Roaming\Steinberg\WaveLab 8.5
Philippe

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Brain
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Location: Dallas
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Re: WL8.5 (and 8.0) errors

Post by Brain » Mon Jun 27, 2016 9:12 pm

C:\Users\[YourName]\AppData\Roaming\Steinberg\WaveLab 8.5

Yes I can manually paste stuff into that folder.
I can drag & drop, audio files play from new location
picture files open photo program and display picture.

What else ????
1.
N6.5.40, N6.0.7, WL 8.5.20
3.50gHz i7, Win-7_Pro
RME HDSPe-MADI
Motu Micro-lite
Timebase
Euphonix System-5

2.
N7.0.30, N6.5.40, N6.0.7
2.66 gHz Core2 Quad, XP SP-2
RME HDSP-MADI (primary)
SSL Alphalink MADI-SX, Mixpander-5 (backup)

PG
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Posts: 6331
Joined: Wed Dec 15, 2010 6:15 pm
Contact:

Re: WL8.5 (and 8.0) errors

Post by PG » Tue Jun 28, 2016 7:35 am

When you quit WaveLab, can you verify in the Task Manager, that WaveLab really quitted? Maybe it hangs invisibly, hence can't write its settings while exiting.

I suggest also, at least temporarily, to erase the folder
C:\Users\[YourName]\AppData\Roaming\Steinberg\WaveLab 8.5
Philippe

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Brain
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Posts: 282
Joined: Tue Jan 04, 2011 7:55 pm
Location: Dallas
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Re: WL8.5 (and 8.0) errors

Post by Brain » Tue Jun 28, 2016 5:50 pm

We uninstalled WL8.5 and reinstalled. And the errors went away.
But, I wanted to have all my presets, prefs, etc. back so I had a back up of these on a remote server.
If I copy just the ....
Cache
Preferences
Presets
I do not get the window layout or my default template, or any of my config setup.
If I copy the startup.ini I get the error messages (on startup, on render, on save)
So if the startup.ini (which should have been a safe, un-corrupt backup causes issues, where is the problem???)
Can I get my defaults back or not.

I compared the new install "Startup.ini" against my back up and ...

The new install startup.ini contains:
[General]
Language=31
Install-ID={2133920c-5ec6-4849-a00d-c32a3c6a36a2}
Launch=10

The old backup contains:
[General]
Language=31
Launch=3
SettingScope=1
SettingPath=
StartupScreen=true

I copied over the following content from back up to new startup.ini:
SettingScope=1
SettingPath=
StartupScreen=true

I got errors.
I deleted each item 1 at a time and find that the "SettingScope=1" causes the errors (and I loose my presets)

Is there anyway to fix this or do I have to recreate my presets, window layouts, configs, etc. ??????

Thanks,
Brain
1.
N6.5.40, N6.0.7, WL 8.5.20
3.50gHz i7, Win-7_Pro
RME HDSPe-MADI
Motu Micro-lite
Timebase
Euphonix System-5

2.
N7.0.30, N6.5.40, N6.0.7
2.66 gHz Core2 Quad, XP SP-2
RME HDSP-MADI (primary)
SSL Alphalink MADI-SX, Mixpander-5 (backup)

PG
Moderator
Posts: 6331
Joined: Wed Dec 15, 2010 6:15 pm
Contact:

Re: WL8.5 (and 8.0) errors

Post by PG » Tue Jun 28, 2016 6:38 pm

That means you had your settings copied in some "all users" place, not in your personal location.

Find them there:
C:\ProgramData\Steinberg\WaveLab 8.5

I think this place has become not writable for some reason, hence your trouble.
Philippe

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Brain
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Posts: 282
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Location: Dallas
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Re: WL8.5 (and 8.0) errors

Post by Brain » Tue Jun 28, 2016 6:47 pm

PG wrote:That means you had your settings copied in some "all users" place, not in your personal location.

Find them there:
C:\ProgramData\Steinberg\WaveLab 8.5

I think this place has become not writable for some reason, hence your trouble.
What do I need to copy where.
The Prefs are in C:\users\MyName\appdata\Roaming\Steinberg\Wavelab8.5 (which by the way is where I was told to put them the last time I had an issue)
1.
N6.5.40, N6.0.7, WL 8.5.20
3.50gHz i7, Win-7_Pro
RME HDSPe-MADI
Motu Micro-lite
Timebase
Euphonix System-5

2.
N7.0.30, N6.5.40, N6.0.7
2.66 gHz Core2 Quad, XP SP-2
RME HDSP-MADI (primary)
SSL Alphalink MADI-SX, Mixpander-5 (backup)

PG
Moderator
Posts: 6331
Joined: Wed Dec 15, 2010 6:15 pm
Contact:

Re: WL8.5 (and 8.0) errors

Post by PG » Tue Jun 28, 2016 8:21 pm

Use the new startup.ini but use the old stuff.
Philippe

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Brain
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Posts: 282
Joined: Tue Jan 04, 2011 7:55 pm
Location: Dallas
Contact:

Re: WL8.5 (and 8.0) errors

Post by Brain » Wed Jun 29, 2016 6:01 pm

Sorry,
No matter what I do, I cannot get my saved presets/prefs/config to work.

I don't know anymore what specifically to put where.

Im our discussions we have mentioned both of these file paths...
C:\users\MyName\appdata\Roaming\Steinberg\Wavelab8.5
C:\ProgramData\Steinberg\WaveLab 8.5

Am I going to have to manually rebuild these?
I use the settings portion so little I am not sure I know HOW to get back to the way my boss likes it.

Thanks,
Brian
1.
N6.5.40, N6.0.7, WL 8.5.20
3.50gHz i7, Win-7_Pro
RME HDSPe-MADI
Motu Micro-lite
Timebase
Euphonix System-5

2.
N7.0.30, N6.5.40, N6.0.7
2.66 gHz Core2 Quad, XP SP-2
RME HDSP-MADI (primary)
SSL Alphalink MADI-SX, Mixpander-5 (backup)

PG
Moderator
Posts: 6331
Joined: Wed Dec 15, 2010 6:15 pm
Contact:

Re: WL8.5 (and 8.0) errors

Post by PG » Wed Jun 29, 2016 9:07 pm

If you have a fresh install, wavelab will look there to get the settings:
C:\users\MyName\appdata\Roaming\Steinberg\Wavelab8.5

if you have settings saved elsewhere, including wavelab 8.0 settings, copy them to the above path.
Philippe

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