Nuendo 6.5 Grace Period information

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TimoWildenhain
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Nuendo 6.5 Grace Period information

Post by TimoWildenhain » Tue Jul 22, 2014 2:27 pm

Dear forum-members,

if you have activated Nuendo 6 (full retail version, education version, updates/upgrades) later than
April 14 2014, you are eligible for a cost-free update to Nuendo 6.5.

To activate your Grace Period update, please follow the instruction on the
Grace Period website: Nuendo 6.5 Grace Period


Thanks,
Timo
Timo Wildenhain - Head of Business Unit
Professional Audio Unit
Steinberg Media Technologies GmbH
Hamburg, Germany
Checkout Steinberg on YouTube, Twitter, Facebook and MySpace!

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Brain
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Re: Nuendo 6.5 Grace Period information

Post by Brain » Tue Jul 22, 2014 4:33 pm

Timo, per this post...
http://www.steinberg.net/forums/viewtop ... 4&start=25

I asked this question...
Brain wrote:
nommex wrote:Hi! what is the grace period?
same question, Product activated on 03/20/2014
your response....
TimoWildenhain wrote:Hello,
you are definitely within the GracePeriod, but the update itself is not yet available. That's why the system
cannot update your license yet. It will happen once the update is available.
Thanks,
Timo
But now you say...
TimoWildenhain wrote:Dear forum-members,

if you have activated Nuendo 6 (full retail version, education version, updates/upgrades) later than
April 14 2014, you are eligible for a cost-free update to Nuendo 6.5.
Grace Period updates will be available from July 23, 12:00 am.
Thanks,
Timo
Seems to me that you had previously stated that I would be within the grace period.
so ????????

Thanks,
Brain
1.
N6.5.40, N6.0.7, WL 8.5.20
3.50gHz i7, Win-7_Pro
RME HDSPe-MADI
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2.
N7.0.30, N6.5.40, N6.0.7
2.66 gHz Core2 Quad, XP SP-2
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Re: Nuendo 6.5 Grace Period information

Post by TimoWildenhain » Tue Jul 22, 2014 9:06 pm

Brain wrote:Timo, per this post...
http://www.steinberg.net/forums/viewtop ... 4&start=25

I asked this question...
Brain wrote:
nommex wrote:Hi! what is the grace period?
same question, Product activated on 03/20/2014
your response....
TimoWildenhain wrote:Hello,
you are definitely within the GracePeriod, but the update itself is not yet available. That's why the system
cannot update your license yet. It will happen once the update is available.
Thanks,
Timo
But now you say...
TimoWildenhain wrote:Dear forum-members,

if you have activated Nuendo 6 (full retail version, education version, updates/upgrades) later than
April 14 2014, you are eligible for a cost-free update to Nuendo 6.5.
Grace Period updates will be available from July 23, 12:00 am.
Thanks,
Timo
Seems to me that you had previously stated that I would be within the grace period.
so ????????

Thanks,
Brain
Hello,

I have sent you a PM.

Thanks,
Timo
Timo Wildenhain - Head of Business Unit
Professional Audio Unit
Steinberg Media Technologies GmbH
Hamburg, Germany
Checkout Steinberg on YouTube, Twitter, Facebook and MySpace!

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Re: Nuendo 6.5 Grace Period information

Post by Heiner Einbier » Wed Jul 23, 2014 8:55 am

Yes, I had taken their word for that as well. What a crock of sh*t.
Oh, well. I'm not gonna whine and threaten corssgrading to Protools because of that.
Still, bad show, old chaps. Awful bad show.
Hope the 100 € is worth it, at least.
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Re: Nuendo 6.5 Grace Period information

Post by emery » Wed Jul 23, 2014 11:44 am

As i understand I should be able to see a new license in mysteinberg now? I activated N6 on 08/05/2014 10:49.

I also have NEK 4 activated. Is it possible to upgrade it to NEK 6.5?

Regards
Denis
www.Mastering.Lt

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Re: Nuendo 6.5 Grace Period information

Post by TimoWildenhain » Wed Jul 23, 2014 3:57 pm

emery wrote:As i understand I should be able to see a new license in mysteinberg now? I activated N6 on 08/05/2014 10:49.

I also have NEK 4 activated. Is it possible to upgrade it to NEK 6.5?

Regards
Denis
Hello Denis,

yes, this is possible. Please see above how to obtain the GP license.

Thanks,
Timo
Timo Wildenhain - Head of Business Unit
Professional Audio Unit
Steinberg Media Technologies GmbH
Hamburg, Germany
Checkout Steinberg on YouTube, Twitter, Facebook and MySpace!

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Re: Nuendo 6.5 Grace Period information

Post by emery » Wed Jul 23, 2014 4:05 pm

Thank You Timo, I already found it:)

What about NEK 4 to NEK 6.5 upgrade? No options? Just to buy it for 250 eur?

Regards
Denis
www.Mastering.Lt

Hackintosh I7-7700K, Prism Sound Orpheus, Nuendo 8.1.10 , WL 8.5.20 , Acustica Audio, UAD2 Octo

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Re: Nuendo 6.5 Grace Period information

Post by TimoWildenhain » Wed Jul 23, 2014 4:40 pm

emery wrote:Thank You Timo, I already found it:)

What about NEK 4 to NEK 6.5 upgrade? No options? Just to buy it for 250 eur?

Regards
Denis
Hi Denis,

if you have activated the NEK 4 license within the Grace Period for the first time,
you are entitled for the Grace Period update to Nuendo 6.5.

Grace Period start was April 14 2014.

Thanks,
Timo
Timo Wildenhain - Head of Business Unit
Professional Audio Unit
Steinberg Media Technologies GmbH
Hamburg, Germany
Checkout Steinberg on YouTube, Twitter, Facebook and MySpace!

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Re: Nuendo 6.5 Grace Period information

Post by emery » Wed Jul 23, 2014 4:50 pm

I have activated it in 2008. I thought there could be and update from nek4 to nek6.5 which costs a little less compared to buying it as if i had no nek4. Not possible?
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Re: Nuendo 6.5 Grace Period information

Post by TimoWildenhain » Wed Jul 23, 2014 5:24 pm

emery wrote:I have activated it in 2008. I thought there could be and update from nek4 to nek6.5 which costs a little less compared to buying it as if i had no nek4. Not possible?
Hello,

in this case the right update path would be "Nuendo 6.5 + NEK from Nuendo 4 + NEK".
You don't have to buy the NEK as a separate product, once again. Please have a look in the online shop.

Thanks,
Timo
Timo Wildenhain - Head of Business Unit
Professional Audio Unit
Steinberg Media Technologies GmbH
Hamburg, Germany
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Re: Nuendo 6.5 Grace Period information

Post by emery » Wed Jul 23, 2014 5:27 pm

Yeah but I have Nuendo 6.5 already. I just need to upgrade NEK 4 to NEK 6.5
www.Mastering.Lt

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Re: Nuendo 6.5 Grace Period information

Post by Rob Brown » Wed Jul 23, 2014 8:18 pm

Hello Timo, I fulfil the grace period criteria and my eLicenser has been updated but only for Nuendo 6.5. My NEK licence still appears to just show NEK 6 and [for some strange reason] NEK 4.x. I'm struggling to download the update [2 failed attempts so far] so am not sure whether there is a problem or not but would like to know if I should have a NEK 6.5 licence on my eLicenser.
Win 10 - 64 bit, Fireface UCX; Nuendo 7 + NEK 7; Wavelab 9; HALion 5; HALion Symphonic Orchestra; EWQL Symphonic Orchestra; Virtual Guitarist 2 etc...
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Re: Nuendo 6.5 Grace Period information

Post by smrproductions » Thu Jul 24, 2014 12:43 am

Hi Timo,

My eLicenser also has been updated under the grace period to N6.5, but not the NEK license.
It is still on NEK6. I've re-run Maintenance but it still hasn't updated.

Also is there a difference between the iso files in the support section and the update files linked on the grace period site? I've already downloaded the iso's for our other updates and was hoping to use those and not have to download the grace period update.

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Re: Nuendo 6.5 Grace Period information

Post by Adam_Bove » Thu Jul 24, 2014 12:51 am

smrproductions wrote:My eLicenser also has been updated under the grace period to N6.5, but not the NEK license.It is still on NEK6. I've re-run Maintenance but it still hasn't updated.
+1
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Re: Nuendo 6.5 Grace Period information

Post by Rob Brown » Thu Jul 24, 2014 9:19 am

Managed to update this morning and it seems that licence for NEK 6.5 is valid even though it only says NEK6. Apologies for confusion....
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Re: Nuendo 6.5 Grace Period information

Post by Adam_Bove » Thu Jul 24, 2014 9:26 am

The NEK features are available to you in N6.5 with just the NEK6 license?

does it say "NEK" on the splash screen when you first load N6?
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Re: Nuendo 6.5 Grace Period information

Post by iBM » Thu Jul 24, 2014 10:40 am

What is NEK? :D
TSR - Now a division under The Tower Studio Suite - Run by my uncles nephew

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Re: Nuendo 6.5 Grace Period information

Post by TimoWildenhain » Thu Jul 24, 2014 11:59 am

Hello,

please contact Steinberg support in case you encounter problems with updating NEK 6 to NEK 6.5.
We had some occasional server problems regarding the NEK Grace Period update yesterday.

Thanks,
Timo
Timo Wildenhain - Head of Business Unit
Professional Audio Unit
Steinberg Media Technologies GmbH
Hamburg, Germany
Checkout Steinberg on YouTube, Twitter, Facebook and MySpace!

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Re: Nuendo 6.5 Grace Period information

Post by emery » Thu Jul 24, 2014 3:39 pm

Hi Timo,

so what about my question regarding updating from nek4 to nek6.5? I have nuendo 6.5 already.
www.Mastering.Lt

Hackintosh I7-7700K, Prism Sound Orpheus, Nuendo 8.1.10 , WL 8.5.20 , Acustica Audio, UAD2 Octo

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Re: Nuendo 6.5 Grace Period information

Post by Rob Brown » Thu Jul 24, 2014 7:07 pm

Adam_Bove wrote:The NEK features are available to you in N6.5 with just the NEK6 license?

does it say "NEK" on the splash screen when you first load N6?

It does in Nuendo 6 but it doesn't say NEK in Nuendo 6.5 and I can't get some of the instruments like GrooveAgent SE although I do have GrooveAgent 1 which sometimes comes up with a license fault....

I think I am still running with NEK 6 or maybe just half of NEK 6.5.

I have tried re-installing the NEK 6.5 and also eLicenser maintenance but to no avail.

Something is wrong I think.

Can anyone confirm that I should be seeing NEK 6.5 in my eLicenser and if so can someone at Steinberg please help me out of this predicament?
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Re: Nuendo 6.5 Grace Period information

Post by Brain » Thu Jul 24, 2014 7:09 pm

Rob Brown wrote:
Can anyone confirm that I should be seeing NEK 6.5 in my eLicenser ?
Mine says NEK 6.5 - Cubase Music Tools
1.
N6.5.40, N6.0.7, WL 8.5.20
3.50gHz i7, Win-7_Pro
RME HDSPe-MADI
Motu Micro-lite
Timebase
Euphonix System-5

2.
N7.0.30, N6.5.40, N6.0.7
2.66 gHz Core2 Quad, XP SP-2
RME HDSP-MADI (primary)
SSL Alphalink MADI-SX, Mixpander-5 (backup)

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Re: Nuendo 6.5 Grace Period information

Post by Adam_Bove » Thu Jul 24, 2014 7:14 pm

I sent a support request as per Timo's advice. We definitely SHOULD be seeing "NEK6.5" - something is wrong.

We'll see what happens and I'll post the results here.
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Re: Nuendo 6.5 Grace Period information

Post by marciojhs » Fri Jul 25, 2014 4:21 am

Brain wrote:Timo, per this post...
http://www.steinberg.net/forums/viewtop ... 4&start=25

I asked this question...
Brain wrote:
nommex wrote:Hi! what is the grace period?
same question, Product activated on 03/20/2014
your response....
TimoWildenhain wrote:Hello,
you are definitely within the GracePeriod, but the update itself is not yet available. That's why the system
cannot update your license yet. It will happen once the update is available.
Thanks,
Timo
But now you say...
TimoWildenhain wrote:Dear forum-members,

if you have activated Nuendo 6 (full retail version, education version, updates/upgrades) later than
April 14 2014, you are eligible for a cost-free update to Nuendo 6.5.
Grace Period updates will be available from July 23, 12:00 am.
Thanks,
Timo
Seems to me that you had previously stated that I would be within the grace period.
so ????????

Thanks,
Brain

Same problem here...
I've activated my nuendo 17/03/2014... Just updated this version(from 5 to 6) 4 months ago, now i have to spend money again on another update?? I was supposedly on the grace period...

Thank you

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Re: Nuendo 6.5 Grace Period information

Post by TimoWildenhain » Fri Jul 25, 2014 7:30 am

Hello,

the Grace Period started April 14. My comment in the respective thread was related to user momex who
updated on May 23. I agree that this hasn't been very clear and mixed up with a comment of a second user
who activated on March 20.

In general, please note that the Grace Period is a voluntary service by Steinberg which can be subject
to changes.

My comment was published June 2nd, Nuendo 6.5 was announced May 23rd. You updated to
Nuendo 6 already 2 months prior to the Nuendo 6.5 announcement. You are not suffering any
financial loss as at that time there hasn't be an exact date published for Nuendo 6.5.

Thanks,
Timo
Timo Wildenhain - Head of Business Unit
Professional Audio Unit
Steinberg Media Technologies GmbH
Hamburg, Germany
Checkout Steinberg on YouTube, Twitter, Facebook and MySpace!

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Adam_Bove
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Re: Nuendo 6.5 Grace Period information

Post by Adam_Bove » Fri Jul 25, 2014 7:54 pm

UPDATE: I kept trying the Maintenance button in the eLicense control center and last night NEK6 finally updated itself!

Looks like someone at Steinberg took care of it on that end. This morning I got an email from support that both licenses were updated.

Thanks!
Intel Core 2 Quad | Windows 10 64bit | Nuendo 6.5.40 - NEK | Cubase 9.5

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