[ISSUE] Video Engine crashing in 6.5.3

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goodbyenine
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[ISSUE] Video Engine crashing in 6.5.3

Post by goodbyenine » Fri Sep 05, 2014 11:29 am

Hi

Video Engine still crashes in the new 6.5.3 update.

I am running Mac OS 10.8.5, Blackmagic card with 10.2 driver and N 6.5.3.

I have tried feeding MP4 and Apple ProRes, both without success. The crash of the Video Engine now occurs every time I load up N6, within about 2 minutes, even before I start doing anything at all (so I haven't even pressed play yet).

Kinda at the point where N6 is unusable with this. Going to contemplate patching in the N 5.5 Video Engine component and see what happens. Also going to try another codec (EG Apple Intermediate, which is less demanding on disk/data).

Any suggestions anyone?

B

EDIT: I have tried the N5.5 Videoengine and it will not run in N6.5.3. I am basically totally stuck now.
Late Mac Tower based studio (10.8.5) with N6.5 and 2nd N6.5 (10.8.5), RME Madi via 648, Nanoclock, M3000 x 4 Ext FX, Video via BM Decklink on MP, composition workstation Single Hexacore MP. Sync: MMC N6.5>N6.5. VE Pro 5 always online via slaves. UK TV Music production at 25fps 48k at all times. Softriad Raid management. Powercore 4 running via VE Pro slave, Altiverb hosted on slave as bank of Ext FX. Waves and other plugins. Kontakt 5 central to workflow.

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Fredo
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Re: Video Engine crashing in 6.5.3

Post by Fredo » Fri Sep 05, 2014 12:52 pm

Video working perfectly here with and without Blackmagic cards.
Have not seen any reports like that from other users, so I think it's pretty safe to say that it is very probably a problem with your setup. Otherwise, nobody would be able to use the video engine, right?

Fredo

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Re: Video Engine crashing in 6.5.3

Post by Oliver.Lucas » Fri Sep 05, 2014 8:18 pm

Fredo wrote:Video working perfectly here with and without Blackmagic cards.
Have not seen any reports like that from other users, so I think it's pretty safe to say that it is very probably a problem with your setup. Otherwise, nobody would be able to use the video engine, right?

Fredo
Video engine crahes have been a problem for a couple of users and it has been a regular issue on the forums.
On one of my machines the engine always crashes when I boot up Nuendo for the first time. I can start to work when I fire up Nuendo again.

Ollie
Main machine: Fireface UFX+ 64GB, 2TB Hecacore macmini 10.14.x, egpu
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Re: Video Engine crashing in 6.5.3

Post by goodbyenine » Sat Sep 06, 2014 12:18 pm

Hi again,

A little update on my progress.

I decided to re-install N6.53 from the complete ISO files provided kindly by SB on their website. Not the update, but the full install.

After finding the Videoengine still crashing (after the re-install), I opened the Nuendo package in OSX Finder, and swapped in the N5.5 video engine bundle. Not hugely surprised to find, however, that N6.53 wouldn't run at all. Crash on launch.

Now, during that swap-in process in OSX Finder, I had to authenticate - a situation that is probably correct but which I had nevertheless not seen the previous times I tried the swaps.

After seeing that the old video engine does not run with N6.53, I swapped back the original N6.53 engine which I had preserved. This time, OSX did NOT ask me to authenticate. Interesting...

Now I find the video engine is NOT crashing. Yet.

I offer no explanation here - just a report on my actions and the results. I am not criticising or praising - just reporting.

Anyway, I am NOT seeing crashing at the moment. As I say, I do not offer an explanation, just observation. I will report back if this changes, as we all need to share information, right?
Late Mac Tower based studio (10.8.5) with N6.5 and 2nd N6.5 (10.8.5), RME Madi via 648, Nanoclock, M3000 x 4 Ext FX, Video via BM Decklink on MP, composition workstation Single Hexacore MP. Sync: MMC N6.5>N6.5. VE Pro 5 always online via slaves. UK TV Music production at 25fps 48k at all times. Softriad Raid management. Powercore 4 running via VE Pro slave, Altiverb hosted on slave as bank of Ext FX. Waves and other plugins. Kontakt 5 central to workflow.

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Re: Video Engine crashing in 6.5.3

Post by goodbyenine » Thu Sep 11, 2014 11:22 pm

Update:

Created a new user on OSX and running N6.5.3 from there. The video engine crash disappeared for a while but has started returning - albeit much less frequently. Anyone else still getting this issue?
Late Mac Tower based studio (10.8.5) with N6.5 and 2nd N6.5 (10.8.5), RME Madi via 648, Nanoclock, M3000 x 4 Ext FX, Video via BM Decklink on MP, composition workstation Single Hexacore MP. Sync: MMC N6.5>N6.5. VE Pro 5 always online via slaves. UK TV Music production at 25fps 48k at all times. Softriad Raid management. Powercore 4 running via VE Pro slave, Altiverb hosted on slave as bank of Ext FX. Waves and other plugins. Kontakt 5 central to workflow.

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Re: Video Engine crashing in 6.5.3

Post by Antonio Escobar » Fri Sep 12, 2014 11:10 pm

The video engine is crashing here too since v6.0.x
It uses to crash when I change the sample rate, when I use programs such as Dirac or Audio HiJack, and sometimes it just crashes.

It's been reported by mysefl and other users lots of times. According to SB, it seems to be RME related, but I have to test it.
Antonio Escobar
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Re: Video Engine crashing in 6.5.3

Post by Dolfo » Sat Sep 13, 2014 1:41 pm

Here Nuendo crashes too since 6 because video engine... and no RME running, so...
MacPro 12 cores 3,06GHz 32GB RAM / OSX 10.14.5
Nuendo 10 (4 rooms) / Cubase Pro 10
Blackmagic Intensity Pro
Yamaha DM2000 V2 / Yamaha 01V96 V2 / Houston
MOTU 896HD mk3 / MOTU Traveler / MOTU 8Pre / MIDI Express 128 / MOTU MTPII

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Re: Video Engine crashing in 6.5.3

Post by Neil K » Tue Sep 16, 2014 4:10 pm

I've been working with the good folks at Steinberg support for a while with this issue. I have the Blackmagic Intensity Pro card in a Mac as well. They think it might be related to Flip4Mac or the Blackmagic Codec. They also thought Perian was at fault, so I uninstalled it with no change. I use Flip4Mac and would hate to take it off my machine.
Neil Kesterson
Dynamix Productions
Lexington, KY

http://www.dxaudio.com

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Re: Video Engine crashing in 6.5.3

Post by allanjenkins » Wed Sep 17, 2014 12:10 pm

Crashing here as well....

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Antonio Escobar
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Re: Video Engine crashing in 6.5.3

Post by Antonio Escobar » Wed Sep 17, 2014 1:14 pm

Here it crashes even when I have selected another vide output driver, so I don't think that it's Blackmagic related.
Antonio Escobar
Site: http://www.antonioescobar.es
IMDB: http://www.antonioescobar.es/imdb

---
Nuendo 10.x / Cubase 10.x
Hackintosh i9 10 cores, 64 GB RAM
MacBook Pro 2017 16GB RAM, OS X10.13.6
RME Digiface Dante, RME HDSPe RayDAT, Steinberg UR824, Steinberg UR242, DAD AX32, 2x Behringer X32 (MADI and Dante)
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Re: Video Engine crashing in 6.5.3

Post by allanjenkins » Wed Sep 17, 2014 1:25 pm

Maybe a bit premature to post this.... but...... not had a video crash since moving the video files from external drive to internal HD.

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Antonio Escobar
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Re: Video Engine crashing in 6.5.3

Post by Antonio Escobar » Wed Sep 17, 2014 1:36 pm

In my case, it uses to crash when I change the sample rate, so it's not video file related at all.
Antonio Escobar
Site: http://www.antonioescobar.es
IMDB: http://www.antonioescobar.es/imdb

---
Nuendo 10.x / Cubase 10.x
Hackintosh i9 10 cores, 64 GB RAM
MacBook Pro 2017 16GB RAM, OS X10.13.6
RME Digiface Dante, RME HDSPe RayDAT, Steinberg UR824, Steinberg UR242, DAD AX32, 2x Behringer X32 (MADI and Dante)
Native Komplete Kontrol/Maschine, Waves, Softube, etc, etc, etc.
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Re: Video Engine crashing in 6.5.3

Post by Dolfo » Wed Sep 17, 2014 2:09 pm

Same here Antonio. When I open a project with different sample rate than actual, video engine crashes.
MacPro 12 cores 3,06GHz 32GB RAM / OSX 10.14.5
Nuendo 10 (4 rooms) / Cubase Pro 10
Blackmagic Intensity Pro
Yamaha DM2000 V2 / Yamaha 01V96 V2 / Houston
MOTU 896HD mk3 / MOTU Traveler / MOTU 8Pre / MIDI Express 128 / MOTU MTPII

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Fredo
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Re: Video Engine crashing in 6.5.3

Post by Fredo » Wed Sep 17, 2014 3:24 pm

Looks like a pattern.

Can others do this test please?

Fredo

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Re: Video Engine crashing in 6.5.3

Post by Oliver.Lucas » Wed Sep 17, 2014 8:06 pm

I have had the perian/flip4mac idea as well, so I took them off my machine at no avail. They are probably not the problem.
Main machine: Fireface UFX+ 64GB, 2TB Hecacore macmini 10.14.x, egpu
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Re: Video Engine crashing in 6.5.3

Post by TimoWildenhain » Thu Sep 18, 2014 8:02 am

Hello,

thank you all for the reports. This still seems to be a huge problem. It would be great to narrow down the problem
if anyone involved here could just confirm what his problem is. I have seen that it may depends on different sample
rates. Anyone else running into other, reproducible problems?

I have marked this an issue.

Thanks,
Timo
Timo Wildenhain - Head of Business Unit
Professional Audio Unit
Steinberg Media Technologies GmbH
Hamburg, Germany
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Antonio Escobar
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Re: [ISSUE] Video Engine crashing in 6.5.3

Post by Antonio Escobar » Fri Sep 19, 2014 11:47 am

Antonio Escobar
Site: http://www.antonioescobar.es
IMDB: http://www.antonioescobar.es/imdb

---
Nuendo 10.x / Cubase 10.x
Hackintosh i9 10 cores, 64 GB RAM
MacBook Pro 2017 16GB RAM, OS X10.13.6
RME Digiface Dante, RME HDSPe RayDAT, Steinberg UR824, Steinberg UR242, DAD AX32, 2x Behringer X32 (MADI and Dante)
Native Komplete Kontrol/Maschine, Waves, Softube, etc, etc, etc.
Dozens of analog synths and external hardware.

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Antonio Escobar
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Re: [ISSUE] Video Engine crashing in 6.5.3

Post by Antonio Escobar » Fri Sep 19, 2014 11:49 am

A few words about it: everything works great until I press mute in the video track or the video ends.
I'm using a black magic video card. If I switch to the internal output, it starts stuttering again.
Antonio Escobar
Site: http://www.antonioescobar.es
IMDB: http://www.antonioescobar.es/imdb

---
Nuendo 10.x / Cubase 10.x
Hackintosh i9 10 cores, 64 GB RAM
MacBook Pro 2017 16GB RAM, OS X10.13.6
RME Digiface Dante, RME HDSPe RayDAT, Steinberg UR824, Steinberg UR242, DAD AX32, 2x Behringer X32 (MADI and Dante)
Native Komplete Kontrol/Maschine, Waves, Softube, etc, etc, etc.
Dozens of analog synths and external hardware.

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Re: [ISSUE] Video Engine crashing in 6.5.3

Post by Dolfo » Fri Sep 19, 2014 12:21 pm

Definitely I've observed the video engine crashes always when a sample rate change occurs. If I open a project with a different sample rate than the actual, video engine crashes. No problems with video track mute or file end.
MacPro 12 cores 3,06GHz 32GB RAM / OSX 10.14.5
Nuendo 10 (4 rooms) / Cubase Pro 10
Blackmagic Intensity Pro
Yamaha DM2000 V2 / Yamaha 01V96 V2 / Houston
MOTU 896HD mk3 / MOTU Traveler / MOTU 8Pre / MIDI Express 128 / MOTU MTPII

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Re: [ISSUE] Video Engine crashing in 6.5.3

Post by goodbyenine » Fri Sep 19, 2014 12:26 pm

Hi

Although annoying for everyone else, I am glad I am not alone with this!

It has reduced significantly (but NOT disappeared) since I created a new user on OSX (10.8.5) and run N6.5 from there.
Crashes still do occur randomly. RANDOMLY. They can occur without me touching anything. Sometimes straight after loading a project. There may be something in my previous user setup that was adding to the problem, as it is less often now (days without a crash touch wood).

I do NOT have Flip4Mac installed.
I do have Apple's Compressor 4 installed.
I also have FCPx installed (but can't imagine this is doing anything as it never runs concurrently)
The project originated in an earlier version of Nuendo (IE has evolved form an older project)
Not many plugins, mainly a small selection of Waves and VSL plugins. This setup is my "video slave" and runs pretty lean.

I use Blackmagic Studio Deck card with the Blackmagic Desktop driver package installation for the drivers. I run at 48k and NEVER change my sample rate, not even by accident (so far!). My sound card is MOTU based. I was running a rather ageing 2408 PCIe setup but have switched to a 828Mark3 as I was suspecting issues with the PCIe card. This is clocked to an external WC server.

Interestingly, non of these things (sound cards etc) were any different when I ran N5, with NO video engine crashes.

Codecs I have used:
Mainly Apple Prores, or Prores Proxy. Also MP4 files encoded offsite by my clients. I usually transcode to Apple Prores to enable smoother running and less CPU overhead. Running at 720P and 25fps (although the Studio Deck BM card seems to indicate 50fps.

Hope these data help, Timo.

B
Late Mac Tower based studio (10.8.5) with N6.5 and 2nd N6.5 (10.8.5), RME Madi via 648, Nanoclock, M3000 x 4 Ext FX, Video via BM Decklink on MP, composition workstation Single Hexacore MP. Sync: MMC N6.5>N6.5. VE Pro 5 always online via slaves. UK TV Music production at 25fps 48k at all times. Softriad Raid management. Powercore 4 running via VE Pro slave, Altiverb hosted on slave as bank of Ext FX. Waves and other plugins. Kontakt 5 central to workflow.

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Re: [ISSUE] Video Engine crashing in 6.5.3

Post by Darren The Musical » Fri Sep 19, 2014 7:04 pm

I, too, have had the video service stop responding.

Also, I don't know if it's related, the video in 6.5 stutters like mad when I'm scrolling through the project. As I scroll back and forth the video will often just go to black then back as I scroll a bit further.

This happens on two separate machines. One is a new Mac Pro trashcan and the other is a mac pro tower from around a couple of years ago. This only really seemed to start happening with the 6.5 upgrade.

Also, we tried this vid file on protools on the older machine and it worked no problems whatsoever.

Hmmmm......

Darren 'Video Killed The DAW Star' Ingram
Mac 10.11.6 | Win 10 | N8.1 | MOTU Mach 5 v3.2.1 | Vienna Instruments Pro 2 | UR824 with 2.1.0 Firmware and 1.8.5 USB Driver | MIR Pro | 2 x ASUS VW266H monitors | 2 x HannsG monitors | Mac Pro Trashcan 8 Core named Thor | UAD2 Quad | 64 gigs RAM | Logitech G15 keyboard with 18 x 3 programmable keys | 3 x Genelec 1031A monitors | 3 x Dragonfly mics | 2 x AKG C214 mics | EV RE 20 mic | SL 880 Pro key controller | Lemur Software and iPad3 | liters upon liters of Diet Mt Dew | Wii addiction

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Antonio Escobar
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Re: [ISSUE] Video Engine crashing in 6.5.3

Post by Antonio Escobar » Fri Sep 19, 2014 7:15 pm

Another thing that I found: using the Blackmagic output, Nuendo needs a 20% more of CPU power.
Antonio Escobar
Site: http://www.antonioescobar.es
IMDB: http://www.antonioescobar.es/imdb

---
Nuendo 10.x / Cubase 10.x
Hackintosh i9 10 cores, 64 GB RAM
MacBook Pro 2017 16GB RAM, OS X10.13.6
RME Digiface Dante, RME HDSPe RayDAT, Steinberg UR824, Steinberg UR242, DAD AX32, 2x Behringer X32 (MADI and Dante)
Native Komplete Kontrol/Maschine, Waves, Softube, etc, etc, etc.
Dozens of analog synths and external hardware.

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Re: [ISSUE] Video Engine crashing in 6.5.3

Post by Oliver.Lucas » Mon Sep 22, 2014 9:50 am

I've done some testing today.
On one of my systems I can reproduce the video engine crash 100% by switching the sample rate.
On another (almost identical system - with almost the same hardware and same OS) this never happens.

Ollie
Main machine: Fireface UFX+ 64GB, 2TB Hecacore macmini 10.14.x, egpu
Avid ProTools Ulitimate and S3. A gazillion plugings

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Fredo
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Re: [ISSUE] Video Engine crashing in 6.5.3

Post by Fredo » Mon Sep 22, 2014 11:13 am

Is this with the video window open/video present in the project?
Or do you simply get the "video stopped working" error when switching sample rate - in any project?

Fredo

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Re: [ISSUE] Video Engine crashing in 6.5.3

Post by Dolfo » Mon Sep 22, 2014 11:21 am

I get the crash using or not the video window, or using Blackmagic output instead. Today I've got the crash opening without activating a project over the opened, with same sample rate.
MacPro 12 cores 3,06GHz 32GB RAM / OSX 10.14.5
Nuendo 10 (4 rooms) / Cubase Pro 10
Blackmagic Intensity Pro
Yamaha DM2000 V2 / Yamaha 01V96 V2 / Houston
MOTU 896HD mk3 / MOTU Traveler / MOTU 8Pre / MIDI Express 128 / MOTU MTPII

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