ISSUE: .3.5 Release wiped my sounds!

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Hopetown
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ISSUE: .3.5 Release wiped my sounds!

Post by Hopetown » Mon Nov 24, 2014 9:39 pm

Hi, I've posted in the thread Timo started announcing the latest N6.5.3.5 release and I've opened a ticket - several days ago and not heard back from anyone. Timo is apparently on vacation.

The latest release wiped all but 2 of my VST Sounds. I was able to recover my HS-SE sounds from a system disk back up but I had only recently installed Halion Symphony Orchestra. Not all of which seems to be missing? It's rather confusing. Before I simply re-install though I would like someone at SB to acknowledge this problem. I certainly regret loading this "update" as it didn't seem include anything I really needed anyway.
Pier Giacalone
Hopetown Sound Recording Studio
Doylestown, PA
http://www.hopetownsound.com

Nuendo 10.2 : 27" 4.2ghz 5K Imac (i7), 32g RAM | OSX 10.14.6 : Lynx Aurora (n) 24 Ch TB | Wavelab 10

User avatar
Hopetown
Member
Posts: 258
Joined: Wed Jan 26, 2011 6:58 am
Contact:

Re: ISSUE: .3.5 Release wiped my sounds!

Post by Hopetown » Wed Nov 26, 2014 9:03 pm

Just did a recovery using Time Machine of the Nuendo 6.5 app from before the last maintenance release. The archive from Nov 3 had 90 files in the VST Sounds folder. After the "update" there were 2.

I've filed a ticket, I've posted on the thread announcing the update, and now I've properly formatted a post with the prefix "ISSUE" - still not one word from SB. I know Timo is on vacation, but if a customer files a support ticket. Isn't the company supposed to at least CONTACT them????

What's going on????
Pier Giacalone
Hopetown Sound Recording Studio
Doylestown, PA
http://www.hopetownsound.com

Nuendo 10.2 : 27" 4.2ghz 5K Imac (i7), 32g RAM | OSX 10.14.6 : Lynx Aurora (n) 24 Ch TB | Wavelab 10

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