where is my "support ticket" on my steinberg?

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nordlead26
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where is my "support ticket" on my steinberg?

Post by nordlead26 » Tue Sep 04, 2018 1:22 pm

where is my "support ticket" on my steinberg?

I want to upload a crashdump file but there is non option for me to submit a ticket... I have cubase registered ... and the only option I have is "steinberg distrubutors" ..

when I go to this section: https://helpcenter.steinberg.de/hc/en-u ... ct-support

and I click on submit a ticket... im back again to this:

Image

What can I do for solve this situation?


Also if you see there "my requests" there is non option to make a ticket... only empty box...

I will appreciate your help, thanks.
Cubase Pro 9.5.50 x64
Windows 10 x 64bit
Intel Core i7 860
20 GB RAM
audio interface MOTU 828 MKII

-steve-
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Re: where is my "support ticket" on my steinberg?

Post by -steve- » Tue Sep 04, 2018 1:27 pm

What country are you in? The web page pretty much tells you what's going on.
independent manufacturer rep
cubase pro, nuendo, and dorico pro; latest versions
windows pro 10 | i7-3770k | ga-77x-ud5h | 32 Gb | UR-RT2 | k-mix audio interface
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nordlead26
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Re: where is my "support ticket" on my steinberg?

Post by nordlead26 » Tue Sep 04, 2018 1:44 pm

-steve- wrote:
Tue Sep 04, 2018 1:27 pm
What country are you in? The web page pretty much tells you what's going on.
Mexico city,

im not sure what do you mean,...
Cubase Pro 9.5.50 x64
Windows 10 x 64bit
Intel Core i7 860
20 GB RAM
audio interface MOTU 828 MKII

-steve-
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Re: where is my "support ticket" on my steinberg?

Post by -steve- » Tue Sep 04, 2018 1:57 pm

It tells you to find the distributor for your country, on that page, and contact them. There are many threads about international support.
independent manufacturer rep
cubase pro, nuendo, and dorico pro; latest versions
windows pro 10 | i7-3770k | ga-77x-ud5h | 32 Gb | UR-RT2 | k-mix audio interface
hp spectre x360 2018 | 16 Gb

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nordlead26
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Re: where is my "support ticket" on my steinberg?

Post by nordlead26 » Tue Sep 04, 2018 4:19 pm

-steve- wrote:
Tue Sep 04, 2018 1:57 pm
It tells you to find the distributor for your country, on that page, and contact them. There are many threads about international support.
uhm... well yes I read that before, but I wonder how they can help with a crashdump?... distributors are not developers... just sellers

or im missing something? as im understand a cubase Crashdump should be send to devs for bug fixes, or am I wrong?


I dont understand for what is this if at the end the only I can do is contact a distributor, no e-mail provided or a support ticket;
"Email support

We provide a support request form for registered users in MySteinberg.
Please check whether your product is currently supported by us!
"
Cubase Pro 9.5.50 x64
Windows 10 x 64bit
Intel Core i7 860
20 GB RAM
audio interface MOTU 828 MKII

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