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Re: sale notifications via email?

Posted: Thu Oct 17, 2019 12:50 pm
by ultradust
Ed - thanks! PM sent.

James - thanks for the note, and yes, a lot of us do partake in the social Steinberg communities. However, when email promos are going out, I'd love to be included rather than excluded.

Further - I'm hoping this will actually help Steinberg sort out why they're not sending important communications to likely participants in their events and purchasers of their products. They're potentially losing significant revenue from people who (a) might not be prolific on social, (b) might not check the Steinberg site very often, and (c) rely primarily on email for updates. Something seems to be amiss, for example, when longtime users of WaveLab such as myself aren't notified that version 10 is now available.

At this point, I've literally not received a single promotional email from Steinberg in months. The only communication I've received was a note that the Dorico 3 trial is available.

Re: sale notifications via email?

Posted: Thu Oct 17, 2019 1:15 pm
by Prock
Ed... same here... Thanks and PM sent.

Regards 8-)

Re: sale notifications via email?

Posted: Fri Oct 18, 2019 9:52 am
by matjones
I had no idea wavelab 10 was out until i was looking through my youtube subs.

Seem to remember getting the Dorico one the other day but very little else.

Re: sale notifications via email?

Posted: Fri Oct 18, 2019 1:20 pm
by Ed Doll
Please allow me to collect some email addresses before I am going to forward this to my colleagues for troubleshooting but keep them coming!

Re: sale notifications via email?

Posted: Wed Nov 13, 2019 5:09 pm
by ultradust
A quick note: Ed was kind and thoughtful in following up via private message. He stated that the last four newsletters sent were:

Steinberg Spotlight: Round Table
Steinberg Spotlight: Hans Zimmer
Dorico 3 Trial Version Now available
Dorico 3 is Here: Update Today!

I confirm that I did receive these newsletters. So it appears that there is not a technical issue at work here, but rather that email notifications regarding all promos and product releases simply aren't being generated and sent.

For example, when Spectralayers was released by Steinberg, I received no notice via email. (Had there been one, I would have bought immediately.) There were also no emails regarding the recent WaveLab sale offer, the Expansions summer sale, or the vibrant e-pianos release, or a number of other special offers and releases preceding these.

Going back to my original post, I'd like to request that the communications team let Steinberg users know about all ongoing promotions and releases via email. ("Is there some process by which ongoing promotions are reliably communicated to Steinberg users? If additional sales like this are offered, I'd prefer not to miss them; yet, I don't really have time to visit the Steinberg site repeatedly just to check for specials.") So if the emails are simply not being produced and sent, I'd go back to my original request and ask: Could the emails be produced and sent moving forward?

Further, a matrix of preferences would allow users to decide which type of emails they wanted and how frequently they want to receive them. This is a common feature of almost all modern email delivery platforms, so shouldn't be a challenge.

I would add that this is the easiest income that Steinberg could generate. Many Steinberg users - busy with lots of work - don't spend a lot of time on social media, and don't visit Steinberg.net every day - but they do check email every day. They will tend to buy Steinberg offers. So if you send them an email with a good offer or an interesting new release, many will simply buy right away. Why let this easy income go? I vote: Send the emails.

Re: sale notifications via email?

Posted: Sat Nov 16, 2019 2:42 am
by ultradust
As additional examples: The homepage of Steinberg.net has announced the release of Cubase 10.5 and Padshop 2, both products I would be very interested in.

I did not receive any email notification regarding either. If I don't check the Steinberg website or social media, I'm not notified.

(I won't continue to post this sort of granular feedback, but just wanted to provide the examples now as an addendum to my previous post.)

Re: sale notifications via email?

Posted: Thu Jan 16, 2020 3:19 pm
by ultradust
Ed, a quick note: I did receive an email for the Dorico 3 sale today - and I decided to buy.

Please thank the team for sending emails like this - it does work to drive sales.

Re: sale notifications via email?

Posted: Fri Jan 17, 2020 8:46 am
by Ed Doll
Thanks for letting me know and thank you for the purchase. We try to improve the system for sending out emails - though the vast majority of emails already go through as expected.
If an email sent by us does not reach you, it may also help to whitelist us:
Name: MySteinberg Acount Info
E-Mail address: noreply@my.steinberg.net