Steinberg Support Is Useless

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Captainahabnz
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Steinberg Support Is Useless

Post by Captainahabnz » Thu Feb 14, 2019 7:08 am

When I first got Cubase many years ago the support was really good, I could send them an email and I would get the answer, now they want me to contact the local distributor, but they are useless, I might as well call a potato .

Really annoys me when companies hide away, just give us an email we can write to , or phone number where we can get qualified information, I am really regretting upgrading to Cubase 10 from Cubase 8.5 . Nothing is working, I have to keep searching forums, it's ridiculous.

Even the drivers wont install without issue, maybe Steinberg should stop trying to make things look pretty and get the basics right.

End of rant. :evil: :evil: :evil: :evil: :evil: :twisted: :twisted: :twisted: :twisted:

Nickeldome
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Re: Steinberg Support Is Useless

Post by Nickeldome » Sat Feb 16, 2019 4:59 am

Steinberg knows this forum will always be better than their own support can ever be! And there are also 'certified' analysts here with years of experience.
So if you have a question or an issue post it here. Chances are that you'll get the support you need.
Cubase Pro - Wavelab Pro (always latest version) Windows 10 Pro 64bit / Asus TUF Mark 1 X299 / i9-7900X (at 4.3 GHZ) / 64GB RAM / Geforce GTX 1060 6G / System drive Samsung M.2 1TB 960Pro / Kontakt drives 3 x 1TB Samsung Evo / Project/Audio/Archive drive 10TB Seagate Ironwolf - Audio interface: Roland UA-1610 / External gear: Kawai MP11 / Kurzweil PC88 / Sequential Circuits Prophet 5 / Roland JV1080 / Roland D50 / Korg 01/W / Elka EK22 – Midi controllers: Roli Seabord Rise 49, SoundQuest 8port-SE / Nektar Panorama P1 / Roland Octopad II / Akai MPD18 - Main VST's: Kontakt 6 / Padshop Pro / Spectrasonics Omnisphere 2.6, Trillian & Keyscape / Arturia V-collection / FXpansion BFD 3 / Toontrack Superior Drummer 3
All time user of Cubase since Atari V2 (around 1990)

Jim B
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Re: Steinberg Support Is Useless

Post by Jim B » Sat Feb 16, 2019 10:53 am

Can you tell us what problems you are having? It also helps if you list your set up in your signature as that helps the readers come up with solutions to your issues!
I've been with Cubase since LE 4 and, if I have encountered any issues, I have found the forum members to be brilliant in offering great solutions!!

Try it, after all you've got nothing to loose and everything to gain!!

Jim B
Musician, songwriter, singer, guitarist, band member.
System: HP Ali-in-One 24-f0xx, Intel i3-813OU CPU @2.20GHz 2.21 GHz, Windows 10 64bit.
DAW: Cubase Pro 10.30, Focusrite 2nd gen 1818i interface, Padshop Pro, Halion Sonic 3, VST Connect Pro, PreSonus e 4.5 monitors, AKG K240 cans.
Instruments: M Audio KeyRig 49, Sigma OMT-1STE+ acoustic guitar , Washburn D20n acoustic guitar, Weissenborn lap slide acoustic guitar, Epiphone resonator acoustic guitar, Fender Deluxe Roadhouse stratocaster

Our band singles recorded using Cubase & VST Connect: https://soundcloud.com/stanhope-road

Captainahabnz
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Posts: 80
Joined: Sat Aug 25, 2012 7:49 am
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Re: Steinberg Support Is Useless

Post by Captainahabnz » Mon Feb 18, 2019 9:03 am

I have posted two issues on the Cubase forum and lots of people looking but nobody replies , Steinberg should just support their products, they were happy to take my money then they expect other users to support their product, and the problem is I cant guarantee a reply to a post, or that the reply will be correct.
The old system was I wrote to Steinberg and got a Steinberg tech to reply, if you buy a car and have an issue you don't go knocking door to door in the neighborhood to see if someone might know the answer, you take it back to the car dealer and their tech's fix it.

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