An open plea to Steinberg

General discussions on songwriting, mixing, music business and other music related topics.
Post Reply
User avatar
orchetect
Member
Posts: 530
Joined: Fri Jan 14, 2011 1:28 am
Contact:

Re: An open plea to Steinberg

Post by orchetect » Thu Dec 10, 2015 10:54 pm

islandmusicpro wrote:And while we're at it: Let's just drop the 32bit version of Cubase, okay?
Way ahead of you.

https://www.steinberg.net/en/newsandeve ... -3469.html
Steffan Andrews | Composer for Film/TV | Custom iPad control surface developer | website | imdb
DAW: Mac Pro 6,1 (trashcan) 3.5GHz 6-core 64GB RAM, 4TB SSD, macOS 10.14.6, Cubase 10.5.0 GM, Dorico 2.1
Converters/Monitoring: UA Apollo Duo Thunderbolt x 2, Apollo 16 Thunderbolt, Focal Trio6/Sub6
Gear: Vertigo VSM-2, Pultec EQM-1S3 pair, Manley Massive Passive, Neve Portico II Master Buss Processor, Manley ELOP, Manley Nu Mu, API 2500, Smart C2, Dangerous Compressor, Millennia STT-1 & HV-3C, Aurora GTQ2 x 2, Manley Core, Neumann M149 / U87ai / TLM170R pair / KM184 mt, Schoeps CMC64 stereo pair, Gefell UM70S, AT5040 & AT5045, Yamaha CP33, 5 iPads running custom DAW control surface software

User avatar
islandmusicpro
Member
Posts: 755
Joined: Wed May 29, 2013 6:41 pm
Location: Rotenburg an der Fulda, Germany
Contact:

Re: An open plea to Steinberg

Post by islandmusicpro » Thu Dec 10, 2015 11:37 pm

orchetect wrote:Way ahead of you.
And that's how it should be! Very nice. 8-)

Change I can believe in.
B.
Cubase Pro 10, Windows 10
Synthogy Ivory 2, UAD2 Duo PCIe 9.1,
Superior Drummer 2, PLAY 5,
Kontakt 5, Ozone 7 Advanced
Sibelius 7.5.1, Dorico Pro 3
i7 3770K Gigabyte Z77-UD5H 32GB
http://www.yourmusic.pro

noiseboyuk
Member
Posts: 720
Joined: Wed Jun 22, 2011 2:03 pm
Contact:

Re: An open plea to Steinberg

Post by noiseboyuk » Fri Dec 11, 2015 12:00 am

islandmusicpro wrote:Guys,
Very encouraging all of this! Looking forward to the new Steinberg... 8-)
And while we're at it: Let's just drop the 32bit version of Cubase, okay?

Cheers,
Benji
That could be a genius resource-liberating idea.
Win 10 64 bit, i7 4930, 64gb RAM, 2x GT610, RME Babyface, Cubase 9.01, PT 12HD
Macbook Pro 2015, 2.8ghz i7, 16gb RAM

http://www.guyrowland.co.uk

User avatar
mroekalea
Senior Member
Posts: 1378
Joined: Thu Dec 16, 2010 11:12 am
Contact:

Re: An open plea to Steinberg

Post by mroekalea » Fri Dec 11, 2015 12:02 am

So is Steinberg now confirming that the development has been crippled in some way due to developing simultanous 32 and 64 bit versions???
Menoj

If nothing goes right, go left!


Win10, 3930K@3.2Ghz, 32GB, 2 x DELL u2713hm monitors (5120 x 1440), monitoring: ADAM P22A with SUB8, Audient ID14 & Behringer XR18 & Focusrite safire pro 26IO, Cubase 9.5 pro & artist 8.5, wavelab 9.5 elements, HSO, RND Portico 5033, CC121, Cubase IC pro, Halion 6, GA4, VG2, Arturia Analog Lab, TRacks CS grand + all custom elements, BFD3, Amplitube 3&4 (fender, orange, SVX collections, slash), Z3TA+2, HSO library, many Waves plugs, Plugin Alliance plugins (BX, SPL, Maag & Elysia), NI Komplete 11 Ultimate, AIR instrument expansion pack v3, Melodyne Studio v4, Soundtoys 5, Lexicon native PCM reverb bundle, UJAM Virtual Guitarist complete bundle, SoniVox Premium collection, Ezkeys upright & Vintage Fender Jazz basses, Fender Bassman 100, Markbass TTE500 , FMC Neo 2128 cab

User avatar
silhouette
Senior Member
Posts: 1298
Joined: Fri Jan 14, 2011 12:45 am
Contact:

Re: An open plea to Steinberg

Post by silhouette » Fri Dec 11, 2015 12:09 am

And not before time.This should free up extra time to develop new content...I mean solve existing issues!
Intel core i7 5960X CPU 3.0 GHz 64bit 32 gig RAM - Windows 10 - AMD RadeonHD 7700 - RME Fireface UC - Cubase 8.5.20/9.0.1 - UAD Solo + Duo + Quad - Nektar Panorama P1 - Komplete 12 - All uhe - Adam AX7 + Adam Sub 8 - BFD3 - Alchemy - PSP - FabFilter - Fender Telecaster- Wudtone Strat - Gibson L4, 335,330L,175 -Ibanez PM100 - Musicman Silhouette x 3 - Warwick Thumb Bass - Kemper Profiling Amp -https://soundcloud.com/silhouette-17

User avatar
jose7822
Member
Posts: 929
Joined: Sat Sep 24, 2011 3:38 am
Contact:

Re: An open plea to Steinberg

Post by jose7822 » Fri Dec 11, 2015 12:49 am

Guillermo,

Thanks for the update and for keeping us informed that you are working on something. This is much appreciated!

Looking forward to the detailed post :-).
GIGABYTE X99 Designare EX | Intel Core i7 6800K (OC'ed to 4.2 GHz) | 64GB of Corsair Dominator Platinum (3333 MHz) | EVGA GTX 1070 FTW | Corsair H115i Water Cooler | Be Quiet! Dark Power Pro 1200 Watt PSU | Windows 10 Pro | Cubase Pro 10.0.40 64 bit | Studio One v4.5.3 | Dorico 3 | Lynx Aurora (n) 8TB | UAD 2 Octo | UAD 2 Quad

smartinuf
Junior Member
Posts: 171
Joined: Sun Dec 19, 2010 10:40 pm
Contact:

Re: An open plea to Steinberg

Post by smartinuf » Fri Dec 11, 2015 3:06 am

Guillermo wrote:Hello all,

As some of you have mentioned
Steinberg should follow up with a more detailed explanation
and we are going to do that.

Since our last post we have had a meeting and created a task force to tackle the above mentioned issues, in this case it will be overseen by our marketing director. We are currently working on a plan, in an unprecedented action, as soon as we have it ready we are going to share it with you and list the steps that are about to follow. At some point we will also request your feedback, we consider this a step forward to improve our communication with our followers, customers and the community.

Once more we thank you all for choosing Steinberg!

Best regards,
GN
Thank you for responding, that alone is appreciated. I'll look forward to the plan and hopefully having my confidence in Steinberg bolstered if not fully restored.
Mac Pro 8 core 2.8 Ghz (early 2008), 10.10.5, 12 gig RAM, RME Digiface, UAD2, Macbook Pro (Late 2008) Fireface 800, Cubase 8.0.35, 8.5.1, Wavelab 8.5.3, Wavelab Elements 8

alanb
New Member
Posts: 12
Joined: Thu Jan 13, 2011 6:57 am
Contact:

Re: An open plea to Steinberg

Post by alanb » Fri Dec 11, 2015 3:17 am

+1

+2

+3

+4

+5

. . .

+100

. . .

+1,000

. . .

&c.

User avatar
AlakaLazlo
Member
Posts: 204
Joined: Thu Dec 16, 2010 12:44 am
Contact:

Re: An open plea to Steinberg

Post by AlakaLazlo » Fri Dec 11, 2015 6:29 am

sonicstate wrote:Guillermo, if you simply make your release/bug-fix plans available for users to see, and then make endeavour to follow your plans, you will reduce amount of complaining to practically zero. All complainst are simply because users have no idea what is going on, what can they expect, what will be fixed and when, if a all...
Just make a public TO-DO list, ETA for each item, and keep it sticky here on forum, updated daily or at least weekly. It will be very good both for you and for your customers.
...
Best regards,
GN
[/quote]

I'm pleased (but admittedly skeptical) with the response from Guillermo. (Nothing personal!)
But I have to - respectfully - disagree with the above quoted post. Speaking for myself (and possibly for some others) my complaint isn't that I don't know what's going on. It's that I think I know exactly what's going on based on my personal experience with Steinberg over the last 6 years of my 15 year patronage. Repeated releases of bug-ridden beta-grade software; spending development time on new "features" instead of fixing the bugs, being charged for updates that don't fix long-standing problems, and providing generally lousy customer service has become the norm. Sure, better communication would help. But I'm not interested in being sold software, and then being told it will get fixed it in X? months. I expect it to work as represented. If it's buggy, tell me before I buy it! If Steinberg doesn't have the internal resources to properly test their products, then either hire more people or release them as betas. But to sell software that is (A) expensive and (B) held out (in it's name no less) as "Pro" that isn't properly QC'd is unacceptable.
OK, I'm going to dial down now and wait for Steinberg's next move. I'm still not spending another dime with them until I have a proper Windows 10 driver for my MR816s and I am confident that 8.5(x) is solid.
Rant over...
Moog IIP, One, and MiniMoog, Dot.Com 110, Cubase 10.0.5, Ableton Live 9.6/64, W10 Pro/64, i75820/GAX99SLI/16Gigs HyperX 2133, 3xSSD, 2xMR816, MidiExpress128, Novation SL61MKII, and SL41MkII, Slate Raven MTI2, HR824s, NS10Ms, Komplet10, Omnisphere 2.5, RMX, Trilian, MMV, Z3ta+, Axon AX50, Variax (heavily customized) JTV69S (the Hexstainocaster) and 700... Hi, I'm Al, and I'm a gear addict...

barryfell
Member
Posts: 276
Joined: Wed Dec 10, 2014 7:41 pm
Contact:

Re: An open plea to Steinberg

Post by barryfell » Fri Dec 11, 2015 4:12 pm

sonicstate wrote:Cubase is not very stable DAW. It has a lot of features, it is best DAW in MIDI area, but it crashes too easily with plugins.
Live crashes way more than Cubase for me. All DAWs crash, especially when using third party plugins. It's just the way of the world is seems.
And what troubles me the most is freezing on exit. With 8.0.30 freezing was gone if project was closed before quitting. Now with 8.5 freezing is back again for me, I cannot even kill Cubase anymore in Win10 via task manager, and must restart every time I restart Cubase. Why, oh why is Steinberg unable to make a software that quits properly when you click close???
I had the issue in 8.0.20, but it's been fine since. It's a mysterious issue that only effects a minority of people so understandably a hard bug to fix it seems.
Windows 10 / Cubase Pro 9.5 x64

User avatar
mroekalea
Senior Member
Posts: 1378
Joined: Thu Dec 16, 2010 11:12 am
Contact:

Re: An open plea to Steinberg

Post by mroekalea » Fri Dec 11, 2015 4:27 pm

Please go try Protools First for a while (I'll give you 1 hour :-)
Menoj

If nothing goes right, go left!


Win10, 3930K@3.2Ghz, 32GB, 2 x DELL u2713hm monitors (5120 x 1440), monitoring: ADAM P22A with SUB8, Audient ID14 & Behringer XR18 & Focusrite safire pro 26IO, Cubase 9.5 pro & artist 8.5, wavelab 9.5 elements, HSO, RND Portico 5033, CC121, Cubase IC pro, Halion 6, GA4, VG2, Arturia Analog Lab, TRacks CS grand + all custom elements, BFD3, Amplitube 3&4 (fender, orange, SVX collections, slash), Z3TA+2, HSO library, many Waves plugs, Plugin Alliance plugins (BX, SPL, Maag & Elysia), NI Komplete 11 Ultimate, AIR instrument expansion pack v3, Melodyne Studio v4, Soundtoys 5, Lexicon native PCM reverb bundle, UJAM Virtual Guitarist complete bundle, SoniVox Premium collection, Ezkeys upright & Vintage Fender Jazz basses, Fender Bassman 100, Markbass TTE500 , FMC Neo 2128 cab

User avatar
matjones
Senior Member
Posts: 1295
Joined: Wed Dec 15, 2010 6:44 pm
Location: Here....
Contact:

Re: An open plea to Steinberg

Post by matjones » Fri Dec 11, 2015 5:25 pm

mroekalea wrote:Please go try Protools First for a while (I'll give you 1 hour :-)
very good point!... clunky and orrible! ... hence 'SloTools' ;)
Cubase 10.0.40 Asus Z390-Plus, i9 9900 @ 3.7GHz, 64GB DDR4 3000Mhz RAM, Asus RX 570, RME Multiface II PCIe, SSL Alpha Channel, UAD2 Octo/Solo/Quad, UA6176, Pod X3 Pro, Slate VCC/VTM/Trigger etc, SoundToys 5, Waves 10, HALion 6, The Grand 3, BFD3 (+ Expansions), WL9.5, Melodyne Studio 4, Arturia VC7, Relab LX480, iZotope MPS, Eventide XI, Various toys, Telefunken, Neumann, AKG,Sontronics, Shure Mics, Adam A7X and Avantone monitors, AKG K702, ATH-M70x, Nektar P6, Warwick, Spector Basses, Gibson Les Paul Studio & loads of other junk.


Minds are like parachutes, they work best when they're open.

User avatar
DaddyO
Member
Posts: 416
Joined: Sat Mar 09, 2013 2:25 am
Location: Kennewick, WA USA
Contact:

Re: An open plea to Steinberg

Post by DaddyO » Fri Dec 11, 2015 5:32 pm

A hopeful response from Steinberg reported by Guillermo. That's the most that can be said for now, as it remains for their aspirations to be realized.

Also, as a previous poster pointed out, Guillermo's report deals only with the lack of transparent communication brought up by the OP. That really is the lesser of the two problem, the other being that not enough resources are being devoted to core issues like bugs, development of previously introduced key features that have been left less than fully implemented, workflow, and coherency.

Hopefully Steinberg "listening" to their customers includes a serious reconsideration of what looks to many like devoting far more resources to "sexy" new features and not enough to solid optimization and improvement.

Business history is littered with the carcasses of companies who were once dominant that took their dominance (and their customers) for granted, suffering calamity when another company that listened better overtook them.
Hobbyist
VSL Std Core VI Orchestral Winds and Brass, Synchron-ized Woodwinds
VSL Spec. Edition Bundle Complete, VI and Synchron-ized
VE Pro, VI Pro, MIR Pro
Cubase 9.5, Dorico Pro 3
Windows 10 - i5 9600K - 64GB - M.2 and SATA SSD's.

User avatar
mroekalea
Senior Member
Posts: 1378
Joined: Thu Dec 16, 2010 11:12 am
Contact:

Re: An open plea to Steinberg

Post by mroekalea » Fri Dec 11, 2015 8:15 pm

hence 'SloTools'
:o :lol:
Menoj

If nothing goes right, go left!


Win10, 3930K@3.2Ghz, 32GB, 2 x DELL u2713hm monitors (5120 x 1440), monitoring: ADAM P22A with SUB8, Audient ID14 & Behringer XR18 & Focusrite safire pro 26IO, Cubase 9.5 pro & artist 8.5, wavelab 9.5 elements, HSO, RND Portico 5033, CC121, Cubase IC pro, Halion 6, GA4, VG2, Arturia Analog Lab, TRacks CS grand + all custom elements, BFD3, Amplitube 3&4 (fender, orange, SVX collections, slash), Z3TA+2, HSO library, many Waves plugs, Plugin Alliance plugins (BX, SPL, Maag & Elysia), NI Komplete 11 Ultimate, AIR instrument expansion pack v3, Melodyne Studio v4, Soundtoys 5, Lexicon native PCM reverb bundle, UJAM Virtual Guitarist complete bundle, SoniVox Premium collection, Ezkeys upright & Vintage Fender Jazz basses, Fender Bassman 100, Markbass TTE500 , FMC Neo 2128 cab

fantasiom
Junior Member
Posts: 79
Joined: Tue Mar 01, 2011 8:03 pm
Contact:

Re: An open plea to Steinberg

Post by fantasiom » Fri Dec 11, 2015 9:43 pm

+1 to the plea. I really wish they would just focus on improving what's there and focus on the core functionality of the program that makes the workflow faster. How many man hours did it take to the make this new cloud thing that could have been spent improving and streamlining the actual program to be as fast, efficient and bug free as possible.

User avatar
jonsolo
New Member
Posts: 45
Joined: Tue Nov 12, 2013 8:35 pm
Location: Charleston
Contact:

Re: An open plea to Steinberg

Post by jonsolo » Fri Dec 11, 2015 11:11 pm

Wow. It is great to see Steinberg officially discussing our concerns directly. This will make for a fantastic direction for Cubase. If this truly moves forward, I am excited to be a part of the Cubase Reconstruction Era (CRE) that officially began in the forums.

:)

Heh, writing history has a habit of failure. Hopefully not this time.
http://www.solosounds.net
http://www.soundcloud.com/the-jon-solo
http://www.twitter.com/thejonsolo

Windows 10 Pro | Intel i7 7700 | 64 GB RAM | Scarlett 6i6 | Dual 27" monitors
Nektar Panorama P6 | Korg Kronos 88 | Push 2 | Maschine Mk2 | Blue Baby Bottle | JBL LSR308/310
Nuendo 8 | Ableton Live 10 | Reason 10 | FL Studio 20

User avatar
JTRake
New Member
Posts: 30
Joined: Mon Jan 02, 2012 10:06 am
Location: Norway
Contact:

Re: An open plea to Steinberg

Post by JTRake » Sat Dec 12, 2015 12:38 am

Marketing bulls**t if you ask me.... I hope Steinberg will prove me wrong tho........
HW: Windows 10, Asus z270 Prime Motherboard, i7 7700, 16GB RAM, Nvidia 1070 gpu | RME Babyface | Novation 61SL MKII | Korg padKONTROL
SW: Cubase 9, Studio One 3, Halion 6, VSTi/Plugins from MCDsp, Toontrack, Plugin Alliance, Waves, Spectrasonics, Kush, U-he, Scuffham, Overloud, D16

sonic74
Member
Posts: 325
Joined: Sun Oct 13, 2013 4:34 pm
Contact:

Re: An open plea to Steinberg

Post by sonic74 » Sat Dec 12, 2015 2:59 am

+1
Back to good old Cubase 9.5 / intel 5960x @ 4GHz / asus x99 deluxe / 64gb ddr4 @ 3000MHz / vst connect pro / vsl ensemble pro 5 / korg nanokontrol2 / spl 2control / behringer bcf-2000 / lynx aes-16e / lynx aurora 16vt / uad quad / neumann kh310 / genelec 8050a / too many plugins

User avatar
sonicstate
Member
Posts: 467
Joined: Wed Dec 15, 2010 9:28 pm
Contact:

Re: An open plea to Steinberg

Post by sonicstate » Sat Dec 12, 2015 7:01 am

JTRake wrote:Marketing bulls**t if you ask me.... I hope Steinberg will prove me wrong tho........
I also think recent promise from Steinberg is a marketing spin. After all it is coming from their marketing director, who is probably the last in the company to promise technical improvements. It is his job to turn people in favor of Steinberg, that's what he is paid for, and I bet his check is not the most modest in their company. Those people are trained to sell, and to convince.
When I hear it form their technical directors or whatever they call them, those guys who really get to decide what is to be done and how and when, and when they decide to come here to forum and discuss things openly and directly, then I can believe something they write here in response to criticisms posted here. Until then it all looks just as usual marketing crisis management. But let them prove me wrong, hats off then. Cheers.
[ I remember some time ago Uli Behringer came to one forum (I think soundforums.net) directly and personally - that was something, I thought this guy has some serious balllz. He stood up agains all accusations, and some guys were not mild towards him at all. He was polite and a bit official, so some even doubted that he is personally writing it, but he responded that it is indeed him in person. Hats off to him, he dares. And he owns the company, and it was not even his company's official forum. He did it, and he is great for that in my view. He could also easily tell his marketing director to write a short email to one of his forum mods, to post it on his company's official forum BTW.....]
Cubase Pro 8.5, Win 64bit, i7-4770K @4.3GHz, ASUS Z87-K, 16Gb, RME HDSP 9652, BCF 2000, BCR 2000, Novation Launchpad Mini, M-Audio TriggerFinger, M-Audio Axiom AIR Mini 32, Korg NanoKey, plenty outboard synths and fx, 24ch Studiomaster mixer, Yamaha NS10s, Dynaudio BM5, Samson Rubicon R8a Ribbon, etc...

karlito
Junior Member
Posts: 134
Joined: Sat Dec 13, 2014 6:38 am
Contact:

Re: An open plea to Steinberg

Post by karlito » Sat Dec 12, 2015 9:00 am

Yeah, I am not holding my breath either.
I am actually surprised to see how many users got so excited about the fact that a marketing guy is indirectly addressing
us in time of crisis, saying...pretty much nothing, and the fact that he had time to write that message but had no time to post it himself I take even less seriously.

:?
Censored signature.

noiseboyuk
Member
Posts: 720
Joined: Wed Jun 22, 2011 2:03 pm
Contact:

Re: An open plea to Steinberg

Post by noiseboyuk » Sat Dec 12, 2015 10:33 am

sonicstate wrote:I also think recent promise from Steinberg is a marketing spin. After all it is coming from their marketing director, who is probably the last in the company to promise technical improvements. It is his job to turn people in favor of Steinberg, that's what he is paid for, and I bet his check is not the most modest in their company. Those people are trained to sell, and to convince.
When I hear it form their technical directors or whatever they call them, those guys who really get to decide what is to be done and how and when, and when they decide to come here to forum and discuss things openly and directly, then I can believe something they write here in response to criticisms posted here. Until then it all looks just as usual marketing crisis management. But let them prove me wrong, hats off then. Cheers.
[ I remember some time ago Uli Behringer came to one forum (I think soundforums.net) directly and personally - that was something, I thought this guy has some serious balllz. He stood up agains all accusations, and some guys were not mild towards him at all. He was polite and a bit official, so some even doubted that he is personally writing it, but he responded that it is indeed him in person. Hats off to him, he dares. And he owns the company, and it was not even his company's official forum. He did it, and he is great for that in my view. He could also easily tell his marketing director to write a short email to one of his forum mods, to post it on his company's official forum BTW.....]
Lots of issues here.

First - marketing. This is quite an important area actually - not marketing per se, but communication. If nothing else changed except that there would be improved communication between users and the company it would make a big difference. Already there's been talk of bug fixes on 8.5 3 maintenance releases away. If we knew that the bug that was really messing us up was down for Maintenance Release 3, we'd groan it takes that long perhaps, but the need to arm-wave, to be disappointed that we've been ignored when Maintenance Releases 1 and 2 come around, would vanish. So a publicly available schedule would be good.

But that's only a smallish part of what marketing could do. Let's get a better system going for prioritising too. There must but hundreds of feature requests, and they're not all gold. Something like Avid's Ideascale would be well worth exploring, a place where users submit ideas which can get up or down voted to better assess the genuine priorities for users (far easier to browse and actively contribute to than the current messy Feature Suggestions sub forum). Although there is a vitally important caveat to that - it's a great system in Avid's case with one fatal flaw, namely that Avid completely ignore the results. Nevertheless, if there was a vote up/down system that fed directly into development priorities, then that's a big deal.

Beyond marketing, I agree that we need at least one person directly on the development team to be an active presence on the forum. Obviously that could turn into a full time job which would be self-defeating, but someone who can check in with the important issues a couple of times a week and directly engage with the users could be critically important.

The question for us is - do we just cycnically carp from the sidelines, or do we at least try to meet Steinberg here? Put these issues directly to them. I haven't heard anything this positive from Steinberg in the time I've been working with Cubase (the past 4-5 years, not counting my youth when I had version 1 and Pro 24!) There may or may not be history prior to that of unfulfilled promises, but for me if they're setting up meetings and a group, then let's take them at their word rather than just sniping and make these sorts of suggestions:

1 - Publicly Viewable Bug Fix Schedule
2 - An Ideascale for users to vote up / down the most important feature requests
3 - At least one member of the development team to be on hand on the Steinberg Forum

And finally - yes, overall resource allocation. Would be nice to think the entire amount of resources liberated from 32 bit support can go entirely into bugfixes and workflow improvements. It would be GREAT to think the idea in the OP might happen and an entire year's worth of development could go into it of course. But these are all things about which it will be good to hear from Steinberg.
Win 10 64 bit, i7 4930, 64gb RAM, 2x GT610, RME Babyface, Cubase 9.01, PT 12HD
Macbook Pro 2015, 2.8ghz i7, 16gb RAM

http://www.guyrowland.co.uk

barryfell
Member
Posts: 276
Joined: Wed Dec 10, 2014 7:41 pm
Contact:

Re: An open plea to Steinberg

Post by barryfell » Sat Dec 12, 2015 10:40 am

karlito wrote:Yeah, I am not holding my breath either.
I am actually surprised to see how many users got so excited about the fact that a marketing guy is indirectly addressing
us in time of crisis, saying...pretty much nothing, and the fact that he had time to write that message but had no time to post it himself I take even less seriously.

:?
You call some non-critical bugs and issues a crisis? There are very very few people for whom Cubase issues are crisis (as in them not being able to use it at all when they need it for work)
Windows 10 / Cubase Pro 9.5 x64

barryfell
Member
Posts: 276
Joined: Wed Dec 10, 2014 7:41 pm
Contact:

Re: An open plea to Steinberg

Post by barryfell » Sat Dec 12, 2015 10:48 am

noiseboyuk wrote:
1 - Publicly Viewable Bug Fix Schedule
2 - An Ideascale for users to vote up / down the most important feature requests
3 - At least one member of the development team to be on hand on the Steinberg Forum
1 - I don't think any developer would publish their internal development schedule down to the level of specific bugs, as the time scales are often unknowable.

2 - I like the sound of a way for users to vote up the most important bug fixes and issues. I think this would need to be restricted to forum users who had above a certain number of posts, or somehow tied to having a registered copy of Cubase so to avoid abuse. (Multiple accounts to push ones own wishes etc)

3 - Interaction from the team would be nice, but I can appreciate the issues it brings. We see dev's on the likes of Gearslutz get absolutely hounded for information or even verbally abused when rough time scales they had mentioned aren't met.
Windows 10 / Cubase Pro 9.5 x64

noiseboyuk
Member
Posts: 720
Joined: Wed Jun 22, 2011 2:03 pm
Contact:

Re: An open plea to Steinberg

Post by noiseboyuk » Sat Dec 12, 2015 10:54 am

barryfell wrote:
noiseboyuk wrote:
1 - Publicly Viewable Bug Fix Schedule
2 - An Ideascale for users to vote up / down the most important feature requests
3 - At least one member of the development team to be on hand on the Steinberg Forum
1 - I don't think any developer would publish their internal development schedule down to the level of specific bugs, as the time scales are often unknowable.

2 - I like the sound of a way for users to vote up the most important bug fixes and issues. I think this would need to be restricted to forum users who had above a certain number of posts, or somehow tied to having a registered copy of Cubase so to avoid abuse. (Multiple accounts to push ones own wishes etc)

3 - Interaction from the team would be nice, but I can appreciate the issues it brings. We see dev's on the likes of Gearslutz get absolutely hounded for information or even verbally abused when rough time scales they had mentioned aren't met.
1 - no dates on that schedule. Guillermo has already given out information pertinent to specific issues (which was hugely helpful incidentally), but stressed timescale was unknown. But knowing your issue is on a slate - or not - is very important.

3 - It can happen - I've also seen it work incredibly well. Worth trying on Steinberg's own forum, at least - surely.
Win 10 64 bit, i7 4930, 64gb RAM, 2x GT610, RME Babyface, Cubase 9.01, PT 12HD
Macbook Pro 2015, 2.8ghz i7, 16gb RAM

http://www.guyrowland.co.uk

Niles
Member
Posts: 330
Joined: Fri Sep 13, 2013 9:41 am

Re: An open plea to Steinberg

Post by Niles » Sat Dec 12, 2015 11:06 am

Cubase is not the only Steinberg product suffering the "Great idea, so-so implementation and poor finish" characteristic. It's the company's culture for decades.
If you can't find replacement products for your Steinberg products, you will just have to live with it. It would be naive to think they actually can change.

Post Reply

Return to “Steinberg Lounge”

Who is online

Users browsing this forum: No registered users and 5 guests